Support
Other information
Declaration of Conformance with European Community Directive 1999/EC. This product is intended for use within the UK for connection to the public telephone network. This equipment
complies with the essential requirements for Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. The Declaration of Conformance can be found at
bt.com
The BT Home Hub 5 contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at
bt.com/help/gplcode.
Your Hub is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin. You’ll find instructions for recycling the Hub and other BT equipment on the back of
your Hub’s box.
The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment,
our terms and conditions apply.
© British Telecommunications plc 2014. Registered Office: 81 Newgate Street, London EC1A 7AJ
Written and designed by The Art & Design Partnership and Muse Publishing. Websites in this booklet are for illustration only. BT isn’t responsible for content of third party sites.
Version number SI 4.1
Call 0800 800 150 to get this leaflet in Braille, large print and audio CD
You can get help in four ways
1 Go to bt.com/help
The quickest and easiest way to get help, all day every day
is to go to
bt.com/help
.
2 Download BT Desktop Help
This free tool helps you sort out most common broadband
connection and email problems.
Download it at
bt.com/help/btdesktophelp
.
3 Chat to us at bt.com/chat
You can chat with us online, seven days a week, between
7am and 11pm.
4 Call us
If you’ve tried the steps on the left and still need to speak
with us, call us on
0800 111 4567
. We’re usually less busy
between 10am and 6pm. Make sure you’re next to your
Hub with a PC or device if you call.
You can also call on
0330 123 4567
from a mobile.
All numbers starting 0330 are charged at a national rate
and will be included within any free minutes as part of
your mobile contract. Some mobile operators allow free
use of 0800 numbers.
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