If you experience any problems, please call the Helpline on Freephone 0800 145 6789* or visit bt.com/producthelp
39
Help
Helpline
If you have any problems using
your BT Digital Baby Monitor 350
Lightshow, call 0800 145 6789*.
Parent Unit is beeping
Please see page 37 for the list of
tones the Parent unit makes. The
Parent unit will beep for a number
of reasons:
• The link has been lost between
your units, see page 15-16. Check
that the Baby unit Link indicator is
illuminated. If not, please ensure
that the power adapter is still
connected and if this still does not
switch on, please test in a different
electrical socket.
• The feed timer has been set, see
pages 29-32.
• The crying alert is switched on, see
page 36.
• The temperature alert has been
triggered, see pages 32-35.
• The batteries are low, see pages 13-14.
• The Find button has been pressed on
the Baby unit, see page 23.
If the Parent unit still beeps after
checking the points opposite, please
try switching the Baby unit off at the
power and removing the batteries for
approximately 30 minutes. Ensure
the Parent unit is clean by wiping
with a damp cloth. If the problem
persists call the Helpline for advice.
Link light does not come on
• Check that both the Baby and Parent
units are switched on.
• Check that the batteries in the Parent
unit are correctly installed and that
they are charged.
• Check that the mains power is
plugged in and switched on at the
Baby unit.
• Check that the units are within range
of each other.
Link light is flashing green
• If you have pressed
to use the
Talk Back feature, the Link light
will flash to indicate one-way
communication between the units.
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