Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning it, please read the ‘Help’ section beginning
on
page 40
, or contact the BT Calypso Helpline on
0870 605 8047, 9am – 5.30pm Monday to Friday and
9.30am –2.30pm Saturday.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements
for connection to the telephone network. We recommend
that you contact BT’s approved repair agent, TecLogic on
01672 564444 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will
ask you to return the product. Where possible, pack the
product in its original packaging. Please remember to
include all parts, including the line cords, power supply
units and the original batteries. (Please not that we cannot
take responsibility for goods damaged in transit.) Please
obtain and keep proof of posting from the Post Office.
47
General information
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