BT Redcare Secure Mk3, Инструкция по установке, эксплуатации и обслуживанию

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ARC/ATS message holding
Where the Alarm Receiving Centre (ARC) and/or ATS provider offers, or requests use of, a facility to block the receipt of, or hold information relating
to, ATS fault notification signals or messages pending receipt of further alarm information (e.g. pending the designation of a confirmed alarm as per
BS 8243), agreement to such an action shall be confirmed in writing by the customer (end user); with the relevant notification stating that this
action is compatible with the risk assessment and/or the requirements of any interested party, for example an insurer.
In such cases the installer shall make suitable arrangements, which shall be confirmed in writing, for the customer to be alerted to any such ATS
fault notification signals/messages when their alarm system is next unset, or after a period of 96 hours, whichever is the sooner.
Installers shall advise the customer :-
i) of any potential for normal ATS functions, including normal or ‘stepped up’ checking of ATS availability (e.g. by sending test signals), which
could interfere with, or prevent use of, any non-alarm related apparatus/services connected to a telephone line shared with the ATS. In
such cases customers should be recommended to consider use of an ex-directory 'In Coming Calls Barred' (ICCB) telephone line dedicated
to ATS use.
ii) of the adverse effect on reliable operation of their intruder alarm system that may result where ‘Site Network Equipment’ b) used by the
ATS:-
could have its correct operation/settings locally or remotely accessed and changed/disabled, for example a non-alarm dedicated (shared
use) IP router. In such cases customers should be recommended to consider protection against unauthorised access by the use of an access
password (not the factory default) and, if their equipment has wireless connectivity having the wireless network Access Point Name (APN)
hidden.
would cease to work in the event of loss of mains power; for example a Private Automatic Branch Exchange (PABX) or non-alarm
dedicated (shared use) IP Router. In such cases customers should be recommended to consider protecting the power supply against
disconnection by use of an unswitched fused spur connection or by having such equipment or its power supply connections located in an
area/room to which unauthorised access is restricted.
iii) of the adverse effect on reliable operation of their intruder alarm system that may result from cessation of any communication service(s)
necessary for correct operation of the ATS; for example telephony services such as ‘three way calling’ (Star Services) or access to internet
services (via an ISP). In such cases customers should be recommended to take steps to ensure that availability of these services is
maintained at all times when their alarm system is likely to be in use.
iv) that, where the performance of the SPT is capable of being changed after installation, such changes shall be confirmed in writing by the
customer; with the relevant notification stating that any such change is compatible with the risk assessment and/or the requirements of
any interested party, for example an insurer.
To find out more about Redcare:
call us free on 0800 800 628
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or email redcare@bt.com
© British Telecommunications 2017.
Registered office: 81 Newgate Street, London, EC1A 7AJ
Registered in England no. 1800000
PHME 79774
19 June2017