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11 - 4 TROUBLESHOOTING

YL4US_FAX2800MFC4800-FM5.5

6

If the job exits the queue but does not print, make sure that you
are not trying to print a text job to a PostScript printer. If you
have a printer that is capable of automatic language switching,
make sure that the printer is not forced into PostScript mode.

Intermittent Problems

If the print server and printer start up OK, but you intermittently have
problems printing, check the following:

1

If you can print small jobs but large graphics jobs are distorted
or incomplete, make sure that you have adequate memory in
your printer and the latest printer driver installed on your
computer. The latest Brother printer drivers can be downloaded
from http://solutions.brother.com

2

Check the individual protocol troubleshooting sections in this
chapter for additional causes of intermittent printer problems.

TCP/IP Troubleshooting

If you are using TCP/IP and cannot print to the print server and you
have checked the hardware and network as described in the
previous steps, then check the following:

Turning off the printer and then again,
Deleting and recreating the print server and creating a new print
queue in order to eliminate the possibility of setup errors.

1

The problem may be the result of mismatched or duplicate IP
address. Verify that the IP address is correctly loaded into the
print server (via the configuration page. Make sure that no other
nodes on the network have this address (DUPLICATE IP
ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING
PROBLEMS).

It is always a good idea to try following in order to eliminate
the possibility of setup errors.

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Содержание NC-5100h

Страница 1: ... and easy reference at all times The Brother Solutions Center http solutions brother com is your one stop resource for all your printer needs Download the latest drivers and utilities for your printers read the FAQs and troubleshooting tips or learn about special printing solutions in the Solutions and Customer Education sections Some Brother printer models are network ready as standard Other Brot...

Страница 2: ...panies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herei...

Страница 3: ... so you can get instant answers to common technical questions and information about all our products This is available 24 hours a day seven days a week You can use the system to send the information to any fax machine Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about In USA only 1 800 5...

Страница 4: ...and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the u...

Страница 5: ...of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without specific p...

Страница 6: ...2 1 Windows NT 3 5x NT 4 0 2000 XP TCP IP Configuration 2 2 Windows 2000 XP Printing Printer Driver not yet installed 2 2 Standard TCP IP Port Printing 2 2 IPP Printing from Windows 2000 XP Clients 2 4 IPP printing from Windows 95 98 Me Clients 2 4 Windows 2000 XP Printing Printer Driver already installed 2 5 Windows NT 4 0 Printing 2 5 Windows NT 4 0 Printing Installing the Brother Peer to Peer S...

Страница 7: ...the workgroup domain name using TELNET or BRCONFIG or a web browser 4 3 NetBIOS Port Monitor for Windows 95 98 Me NT4 0 2000 XP 4 4 Installing the Brother NetBIOS Port Monitor 4 4 Associating the printer 4 5 Windows 95 98 Me 4 5 Windows NT 4 0 Windows 2000 XP 4 6 Adding a Second NetBIOS Print Port 4 7 Windows 95 98 Me 4 7 Windows NT 4 0 Windows 2000 XP 4 8 LAN Server OS 2 Warp Server Configuration...

Страница 8: ...IN for NetWare5 6 3 NDPS Manager 6 3 NDPS Broker 6 4 Creating a Printer Agent 6 5 Configuring NetWare 3 and NetWare 4 systems 6 6 Configuring the Brother Print Server Queue Server Mode in Bindery emulation mode using BRAdmin 6 6 Configuring the Brother Print Server Queue Server Mode in NDS mode using BRAdmin 6 8 Configuring the Brother Print Server Queue Server Mode in NDS mode using Novell NWADMI...

Страница 9: ...000 8 1 Overview 8 1 Configuring DLC on Windows NT 2000 8 1 Windows 2000 Printer Setup 8 2 Windows NT 4 0 Printer Setup 8 3 Windows NT 3 5x Setup 8 4 Configuring DLC on Other Systems 8 5 Other Sources of Information 8 6 9 Web Based Management 9 1 How to use a Web Browser to manage your Device 9 1 Overview 9 1 How to connect to your printer using a Browser 9 2 Other Sources of Information 9 2 10 TC...

Страница 10: ... 11 4 UNIX Troubleshooting 11 5 Windows NT LAN Server TCP IP Troubleshooting 11 7 Windows 95 98 Me Peer to Peer Print LPR Troubleshooting 11 7 Windows 95 98 Me Peer to Peer HP JetAdmin compatible method Troubleshooting 11 8 Windows 95 98 Me NT 4 0 Peer to Peer Print NetBIOS Troubleshooting 11 8 Brother Internet Print TCP IP Troubleshooting 11 9 Windows 95 98 Me 2000 XP IPP Troubleshooting 11 9 Nov...

Страница 11: ...oading the Print Server Firmware A 4 General A 4 Reloading firmware using BRAdmin A 5 Reloading process A 6 Reloading using the FTP Protocol from a command prompt A 7 Reloading using the FTP Protocol from a Web Browser A 8 INDEX I 1 ...

Страница 12: ...apter for a typical GUI based Linux installation Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server i...

Страница 13: ...un on a TCP IP network with a minimum of setup The only mandatory configuration of the print server is the allocation of an IP address which can be either automatically assigned using DHCP BOOTP etc or manually assigned using the ARP command BRAdmin Professional software or the printer control panel General TCP IP UNIX Host Configuration The configuration process for most UNIX systems is described...

Страница 14: ...ge return at the end of each line for proper formatting of UNIX text files which end in linefeed and do not have carriage returns The text service can also be used for non rasterized graphics such as ASCII PostScript graphics or many types of PCL graphics Choose one of the available services a service name will be used in step 3 BINARY_P1 Binary data TEXT_P1 Text data CR added You may set up multi...

Страница 15: ...e steps but should also refer to the SCO UNIX Configuration section Users of RS 6000 AIX HP UX Sun Solaris 2 xx and other systems that do not use the printcap file should skip to section 3 a SCO user s should also skip to section 3a SCO uses the printcap file but this file is automatically configured via the rlpconf command Make sure this information is added to the end of the printcap file Also m...

Страница 16: ...p file This is also true for some other AT T based UNIX systems as well as many VMS based TCP IP software packages for example UCX TGV Multinet etc On SCO systems there is a printcap file but it is automatically configured by the rlpconf command Most of these systems generally use a printer setup program to define the service name remote printer the print server name remote machine or IP address a...

Страница 17: ...he printer will use when processing the data Generally we recommend that you use the name BINARY_P1 however if you are planning to send text documents that do not have a carriage return and a line feed then use TEXT_P1 6 Select the appropriate Input Filter from the list of available printers on your particular build of Linux In order to make your settings work select the Restart lpd option As soon...

Страница 18: ... Printer Name 8 Check the box next to Remote Printer is on BSD system 9 You may accept the default values for the remaining items 10 Click OK to configure the printer You should now be able to print using the lp d command with the printer name If you are using the HP distributed print service the configuration procedure is slightly different because you are sending the print jobs to a file server ...

Страница 19: ...Y_P1 or TEXT_P1 Remote Printer is on a BSD System Yes IBM RS 6000 AIX Configuration The RS 6000 AIX operating system uses the smit program to set up the remote printer The procedure is as follows for AIX 4 0 and later 1 Enter smit and select devices 2 Select Printer Plotter 3 Select Print Spooling 4 Select Add a Print Queue 5 Select Remote 6 Enter the following Remote Printer Settings Name of queu...

Страница 20: ...P address Name of queue on remote printer print server binary or text service name eg BINARY_P1 or TEXT_P1 Name of device to add user selectable for example lp0 Sun Solaris 2 x Configuration Sun Solaris 2 x uses the lpsystem and lpadmin programs for remote printer configuration lpsystem t bsd prnservername lpadmin p queue s prnservername prnserverservice accept queue not required on newer Solaris ...

Страница 21: ...ame rather than NIS or other name services Also note that due to a bug in the Sun lpd implementation on Solaris 2 4 and earlier releases you may experience problems printing very long print jobs If this is the case a workaround is to use the raw TCP port software as described later in this chapter SCO UNIX Configuration To configure a printer in version Version 5 x of SCO Unix use the SCOADMIN pro...

Страница 22: ...get a list of available interfaces and select the desired one as the Name of interface using the cursor keys Dumb is a good choice 8 Select Direct as the Connection 9 Enter the desired Device name dev lp generally works 10 Select Hardwired as the Device 11 Select No for the Require banner field Older SCO Unix Systems The Brother print servers support the FTP protocol Earlier SCO Unix systems are o...

Страница 23: ...print server Note that the IP address and description must be enclosed in single quotes For example CRTOUTQ OUTQ BR1 RMTSYS INTNETADR RMTPRTQ BINARY_P1 AUTOSTRWTR 1 CNNTYPE IP DESTTYPE OTHER MFRTYPMDL HP5SI INTNETADR 10 0 0 200 TEXT Arnes Printer If you are using A4 paper you may find that the printer page formatting is incorrect this is probably because your AS 400 system is set to Letter sized p...

Страница 24: ...nt servers These programs will generally ask for the following information Technical support specialists for these companies can usually answer configuration questions if you provide them with the equivalent UNIX configuration information tell them that the print server looks like a remote UNIX host computer running the lpd line printer daemon Requested information You should use remote printer Bi...

Страница 25: ... see if the location is different for your system To create a new spool directory use the mkdir command For example to create a spool directory for the queue laser1 you would enter mkdir usr spool lpd laser1 On some systems it is also necessary to start the daemon This is done on Berkeley compatible UNIX systems with the lpc start command as shown in the following example lpc start laser1 Other So...

Страница 26: ...omatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicabl...

Страница 27: ... system the Control Panel is in the Main window on NT 3 5x systems or use the Start button on NT 4 0 to access the Settings Control Panel menu The default configuration of Windows 2000 XP automatically installs the TCP IP protocol Refer to the appropriate section in this chapter for more information Windows 2000 XP Printing Printer Driver not yet installed By default Windows 2000 XP systems instal...

Страница 28: ...ct IP address or name then you will receive an error message 10 Click the Finish button to complete the Wizard 11 Now that you have configured the port you must specify which printer driver you wish to use Select the appropriate driver from the list of supported printers If you are using a driver supplied with the printer on CD ROM then select the Have Disk option to browse to the CD ROM You can a...

Страница 29: ...NS name of the print server 5 Click the Next button 6 Windows 2000 XP will now connect to the device that you specified and determine the model number of the printer If the appropriate driver is installed on the PC it will be used If the appropriate driver is not available you will be asked to insert the driver diskette that was supplied with the printer 7 Follow the Wizard through to the end of t...

Страница 30: ...Port button 5 The standard TCP IP Port Wizard will start Follow steps 6 10 of the Standard TCP IP Port Printing section Windows NT 4 0 Printing If you did not install the TCP IP protocol during the installation of your Windows NT 4 0 system either workstation or server follow these steps If you have already installed the TCP IP protocol proceed to the next section 1 Go to the Start button choose S...

Страница 31: ... Peer to Peer Print LPR files and click on Next The installation program will create the directory for you if it does not already exist on your disk 6 Enter the Port name that you wish to use and click OK The default port name is BLP1 Whichever name you choose it must be unique and it MUST begin with BLP 7 You must now enter the actual IP address of the print server in the IP Address field If you ...

Страница 32: ...e section in this chapter and click on Next 5 Select the desired printer model If the correct model is not displayed click on the Have Disk option and insert the CD ROM supplied with your printer 6 If the driver already exists select Keep Existing Driver if it does not exist this step will be skipped and then click on Next 7 If desired change the name of the printer then click Next 8 If desired ma...

Страница 33: ...again in which case use BLP2 etc Once you have specified the port name click the OK button You will then see the Port Settings dialog Enter the IP address of the printer that you wish to print to and click OK And then click Close in the Printer Ports dialog You should now see the port that you have just created in the Print to the following port s setting of the printer driver Windows NT 3 5x Prin...

Страница 34: ...n Enter anything for the description 7 Select Print to and then select Other 8 Select LPR Port 9 Type in the IP address that you assigned to the print server in the Name or address of host server providing lpd box If you have edited your HOSTS file or are using Domain Name System enter the name associated with the print server instead of an IP address 10 Type in the print server service name in th...

Страница 35: ...rver If you have not already done so open the TCP IP folder on the desktop and double click on the TCP IP Configuration icon to add the IP address to the OS 2 file server consult your system manager for this address Refer to chapter 10 for information on how to assign an IP address to the printer Configuration of an OS 2 Server 1 From the OS 2 desktop open the Templates folder Use the right mouse ...

Страница 36: ...Select Aliases 3 Select Printers Early versions of Warp Server have a bug in which the named pipes do not appear the problem does not affect Warp Connect or LAN Server This problem is fixed via a patch available from IBM LPD server The Brother print server name from the HOSTS file or its IP address LPD printer For most applications use the Brother print server binary service BINARY_P1 However if y...

Страница 37: ...the lines will be staggered don t worry about this because normal DOS Windows and OS 2 applications will print OK 9 The Brother print server will appear as a standard OS 2 printer to application programs To make the print server operate transparently with DOS programs execute the following command on each workstation 10 NET USE LPT1 servername alias 11 This will make the printer appear to the soft...

Страница 38: ...mation 1 Visit http solutions brother com for more information on network printing and for documents on the IPP protocol and how to configure a Windows 2000 XP 95 98 Me System 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 39: ... the need for a central file server Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192...

Страница 40: ...S If the administrator then installs the printer driver and port driver using this software he can save the file to the File server or send the file in E mail to users Then each user just clicks that file to have the printer driver port driver IP address and so on automatically copied to their PC For more information see the Driver Deployment Wizard User s Guide on the CD ROM TCP IP Printing Our P...

Страница 41: ...BLP 7 You must now enter the actual IP address of the print server in the Printer name or IP address field If you have edited the hosts file on your computer or are using Domain Name System you can also enter the name of the print server As the print server supports TCP IP and NetBIOS names you can also enter the NetBIOS name of the print server The NetBIOS name can be seen in your printer configu...

Страница 42: ...mputer and then push Next 5 Select the correct driver Click Next when you are done 6 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 7 Select the Brother LPR port the port name you assigned in step 6 of the Installing the Brother Peer to Peer Software sect...

Страница 43: ...port Click OK and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which case use BLP2 etc Once you have specified the port name click the OK button You will then see the Port Properties dialog Enter the IP address of the printer that you wish to print to and click OK You should now see the port that yo...

Страница 44: ... Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if appli...

Страница 45: ...me for Windows 95 98 Me is WORKGROUP however you could change this to anything you want With Windows NT Microsoft introduced the concept of Domains A domain offers centralized security management whereas a workgroup offers distributed security management The print server does not care if your network consists of a Workgroup or a Domain the only thing you must tell it is the name of the workgroup o...

Страница 46: ...p that you are on If you are not sure what your domain name or workgroup name is look in the Identification tab in your Windows 95 98 Me NT 4 0 network applet You can also use a standard WWW browser to change the NetBIOS name To do this connect to the print server using its IP address and then select the Configure NetBIOS option from the Network Configuration screen then enter your workgroup domai...

Страница 47: ...nu Then select the Network Print Software menu to start the Brother Network Print Software installation program 3 Push the Next button in response to the Welcome message 4 Select Brother Peer to Peer Print NetBIOS installation 5 Select the desired directory to install the Brother Network Direct Print files and push Next 6 Enter the port name that you wish to use The port name must start with BNT F...

Страница 48: ...xxxxxx is the last six digits of the Ethernet address and ServiceName is the service name for NetBIOS of the print server By default it is BINARY_P1 For example BRN_310107 BINARY_P1 8 Then press OK 9 Click the Finish button You must now restart your computer before you can continue Associating the printer 1 You must now create a printer on your Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP s...

Страница 49: ...ss Next For example you could call the printer Networked Brother Printer 9 Windows will now ask you if you wish to print out a test page select Yes and then select Finish You are now ready to print If necessary you can share the printer on your PC so that all print jobs are routed through your computer Windows NT 4 0 Windows 2000 XP 2 Select Add Printer to begin the printer installation 3 Click Ne...

Страница 50: ...need to re run the installation program to add a new NetBIOS port Instead press the Start button select Settings and open the Printers window Click on the icon of the printer that you wish to configure select File from the menu bar and then choose Properties Windows 95 98 Me 2 Click on the Details tab and push the Add Port button In the Add Port dialog select the Other radio button and then highli...

Страница 51: ...owing port setting of the printer driver LAN Server OS 2 Warp Server Configuration As Brother print servers support the SMB protocol over TCP IP via a NetBIOS interface you can easily configure your printer to work with an IBM LAN Server and OS 2 Warp Server networks that have IBM TCP IP V2 0 or later installed on the fileserver Use the following procedure to configure the LAN Server OS 2 Warp Ser...

Страница 52: ... where xxxxxx is the last six digits of Ethernet address and ServiceName is the service name of the print server BINARY_P1 by default For example NET USE LPT2 BRN_310107 BINARY_P1 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer chapter 10 of this user guide to learn how to configure the IP address of the printer You can find the NetB...

Страница 53: ...ng section of this document Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To chan...

Страница 54: ...ng with a standard Windows 95 98 Me NT4 0 2000 XP compatible printer Any Windows 95 98 Me NT4 0 2000 XP applications program can therefore print to this printer and hence to the virtual port without modification or operational procedure When a job is printed to the BIP virtual port it is actually MIME encoded converted to a standard Internet E mail message and sent out to a Brother print server at...

Страница 55: ...r print server generally the mail account name will be the first part of the Email address for example if you assign the Email address emailprinter xyz com then the mail account name would be emailprinter 2 Make sure that the print server is installed and running with TCP IP enabled and has a valid IP address assigned to it Because access to the E mail server on most networks is usually restricted...

Страница 56: ...4 Enter the address of the POP3 server consult your network administrator if you do not know this address 5 Enter the mailbox name for the remote Brother print server Usually this will be the first part of the E mail address for example if the E mail address of the print server is emailprinter xyz then the mailbox name would be emailprinter 6 Enter the password for the mailbox if any Skip this sec...

Страница 57: ...r Internet Print Using a Web Browser to configure the Print Server 1 Connect to the printer server IP address using your web browser 2 When you reach the network configuration screen you will be prompted for a password The default password is access 3 Select the Configure POP3 SMTP option and enter the information as described above Refer to Brother Internet Print Using a Web Browser to configure ...

Страница 58: ...the first part of the E mail address that you defined previously for example usually if the E mail address is emailprinter xyz com then the mailbox name is emailprinter 3 The print server is set by default to poll the POP3 server every 30 seconds If you wish to change this value enter the command SET POP3 POLLING rate where rate is the polling rate in seconds Type EXIT to exit the console and save...

Страница 59: ... button 5 Select the desired directory to install the BIP files and then push Next The installation program will create the directory for you if it does not already exist 6 You will then be asked for a port name Enter the name of the port The port name must begin with the BIP and end with a number for example BIP1 7 You will then see a message about Partial E mail Print Partial E mail Print is the...

Страница 60: ... Me NT4 0 2000 XP system using the standard Windows 95 98 Me NT4 0 2000 XP printer setup procedure To do this go the Start button select Settings and then Printers 12 Select Add Printer to begin the printer installation 13 Click Next when you get the Add Printer Wizard window For Windows 95 98 Me users 14 Select Local Printer when you are asked how the printers are connected to your computer and p...

Страница 61: ...printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 18 Enter any desired name for the BIP remote printer and press Next Note that this name does not need to match the port name that you assigned in step 6 or E mail address that you assigned in step 9 19 Select No when asked if you w...

Страница 62: ...XP IPP Printing Use the following instructions if you wish to use the IPP printing capabilities of Windows 2000 XP 1 Run the Add Printer Wizard and click the Next button when you see the Welcome to the Add Printer Wizard screen 2 You are now able to select Local Printer or Network Printer For Windows 2000 Make sure that you select Network Printer For Windows XP Make sure that you select A Network ...

Страница 63: ...fter successful communication you will see the model name of the printer automatically This means that you do not need to inform Windows 2000 the type of printer driver to be used 6 Click OK You will then see the printer selection screen in the Add Printer Wizard 7 If your printer is not in the list of supported printers click the Have Disk button You will then be asked to insert the driver disk 8...

Страница 64: ...lay any printer data If you are using the built in service names that the Brother print server supports you can also use the following However please note the Get More Info option will not display any printer data http printer_ip_address 631 brn_xxxxxx_p1 http printer_ip_address 631 binary_p1 http printer_ip_address 631 text_p1 http printer_ip_address 631 postscript_p1 http printer_ip_address 631 ...

Страница 65: ...The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if ap...

Страница 66: ...ween applications by using the BRAdmin application NetWare 5 users wishing to configure an NDPS printer must use the NWADMIN application supplied with NetWare 5 Please note that it is possible to create IPX BINDERY or NDS based queues on a NetWare 5 system using the BRAdmin application You must install the Novell NetWare Client 32 if you wish to create queue information on your NetWare servers usi...

Страница 67: ...S manager within an NDS tree before creating server based printer agents If the NDPS manager controls a printer attached directly to the server you must load the manager on the server that the printer is attached to 1 In NetWare administrator navigate to the area you want the NDPS manager to reside Select Object Create NDPS Manager and click OK 2 Enter an NDPS manager name 3 Browse to a server whi...

Страница 68: ...ppears select the icon for the type of driver you want to add This will be a 3 1x 95 98 Me or NT4 0 driver for NetWare 5 Additionally a Windows 2000 driver is available for NetWare 5 1 If you are using NDPS version 1 with NetWare 4 x only 3 1x and 95 98 Me options will be available NDPS version 2 for NetWare 4 x will support NT drivers automatic download 6 A complete list of currently loaded resou...

Страница 69: ...erence button and select a NDPS Manager Select Novell Printer Gateway for the Gateway type and click OK 5 Select None for the printer Type and Novell Port Handler for the Port Handler Type Then click OK 6 You must now specify the type of connection that you are going to use There are four possible options Select the LPR over IP option 7 Enter the relevant details of the printer and Brother recomme...

Страница 70: ...nt Configuring NetWare 3 and NetWare 4 systems Brother s BRAdmin application provides similar functionality to the NetWare PCONSOLE utility or the NWADMIN utility in NetWare 4 1x or later To use the BRAdmin application to configure a Brother print server under NetWare make sure that you are logged in as SUPERVISOR NetWare 2 xx or 3 xx or ADMIN NetWare 4 1x or later and perform the appropriate step...

Страница 71: ...pe in the queue name which you wish to create e Once you have done that highlight the queue name you created and click on the Add button f Click on Close and then OK Now exit the BRAdmin application You are ready to print You can find the node name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to printer the configuration page ...

Страница 72: ...he correct NDS tree and NDS context you can manually enter this information or by clicking on the down arrow by the side of NDS tree and the Change button by the side of NDS Context you can let BRAdmin display your choices automatically Once you have specified this information click on the Change NDS queues button c In the NetWare Print Queues screen select the appropriate TREE and Context and the...

Страница 73: ...structions for configuration using the NWADMIN application in conjunction with the BRAdmin application 1 Make sure that you are logged in as ADMIN in NDS mode on the NetWare 4 1x or later file server and start the NWADMIN application 2 Select desired Context that will contain the Printer and then click on Object from the menu bar and then Create When you get the New Object menu select Printer and ...

Страница 74: ...d select Create You can find the current service name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server Important Do not assign a password to the print server or it will not log in 15 Double click on the name of your print server Click on Assignments and then Add 16 If necessary ...

Страница 75: ...g mode The same service assigned by NetWare server name cannot be used for both queue server mode and remote printer mode 21 Enter the NDS tree name note that a print server can service both NDS and bindery queues 22 Type in the name of the context where the print server resides 23 Exit the BRAdmin application making sure that you save the changes that you have made You are now ready to print If y...

Страница 76: ...hen OK 4 Enter the name of the printer and select Create 5 Double click on the print server name of your PSERVER NLM Click on Assignments and then Add 6 If necessary change the directory context Select the printer you created and click OK Note the number of the printer as you will use this later then click OK 7 Select the desired Context that will contain the default print queue and then click on ...

Страница 77: ...er console and then reload it in order for the changes to take effect As an alternative to Brother s BRAdmin application or the Novell NWADMIN application you can use the standard Novell PCONSOLE utility in conjunction with Brother s BRCONFIG program to set up your print queues BRCONFIG program will be installed at the same time when you install the BRAdmin and you can find the BRCONFIG in the men...

Страница 78: ...the file server on which the print queue will reside If there is more than one file server that you wish to print from repeat this command as many times as necessary 7 Type EXIT to exit the BRCONFIG remote console program and save the changes then start the Novell PCONSOLE utility 8 If you have NetWare 4 xx change the mode to Bindery Mode by pressing F4 key Select print server Information NetWare ...

Страница 79: ...s item is called print servers and press ENTER to specify which network print servers can print jobs from this print queue The list will be empty since none have been selected yet if this is a new queue 14 Press INSERT to get a list of the queue server candidates and select the print server service name from step 9 Press ENTER 15 Press ESCAPE several times until you return to the Available Options...

Страница 80: ...d for a volume name Press INSERT and select the appropriate volume and press ESCAPE to return to the main menu 8 Make sure that the new queue name is highlighted and press ENTER 9 Select print servers and press ENTER to specify which network print servers can print jobs from this print queue The list will be empty since none have been selected Enter the NetWare print service name of the print serv...

Страница 81: ... and then press ENTER You will be shown the Printer Configuration Window 14 Select Print Queues Assigned See List and then press ENTER The list of print queues will be empty since none has been selected 15 Press INSERT to get a list of the print queues and select the print queue name which you entered in Step 7 16 Press ESCAPE several times and go back to the Available Options menu 17 Select print...

Страница 82: ...are print server name where the default services are BRN_xxxxxx_P1 for the Brother printer where xxxxxx is the last six digits of the Ethernet address MAC address You can also enter the TREE and CONTEXT name using your web browser by connecting to the Brother print server using the TCP IP protocol and selecting the NetWare protocol configuration 22 Use the BRCONFIG command or TELNET command SET NE...

Страница 83: ...Queues NetWare 4 1x from the Available Options menu 5 Press INSERT type in the desired print queue name with NetWare 4 1x you will also be asked for a volume name press INSERT and select the appropriate volume and press ESCAPE to return to the main menu The following steps apply to configuring a remote printer with NDS support on NetWare 4 1x systems 6 a Select print servers from the PCONSOLE menu...

Страница 84: ...he PCONSOLE main menu and choose the name of the PSERVER NLM b Select print server configuration and then printer configuration Select any Not Installed printer and press Enter Remember the number of this printer since it will be used later in the configuration process c If desired type in a new name for the printer d Go to Type press ENTER highlight Remote Other Unknown and press ENTER again The ...

Страница 85: ...e of the PSERVER NLM on your file server Number is the printer number this must match the printer number you selected during the PCONSOLE configuration in the previous steps Service is the name of the service assigned by NetWare print server name where the default services are BRN_xxxxxx_P1 for the Brother printer where xxxxxx is the last six digits of the Ethernet address MAC address For example ...

Страница 86: ...nting 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer The same services assigned by NetWare print server name cannot be used for both queue server mode and remote printer mode You must now unload the PSERVER NLM from your NetWare file server console and then reload it in order for the changes to take effect ...

Страница 87: ...EtherTalk This allows Macintosh users to print at the same time as all other Ethernet network using the AppleTalk also referred to as EtherTalk protocol With the release of System 8 6 or later Apple introduced a TCP IP printing capability This allows Macintosh users to send print jobs using the TCP IP protocol For updated information on printing from a Macintosh visit the Brother Solutions web sit...

Страница 88: ...t will appear in the Chooser of a Macintosh will usually be BRN_xxxxxx_P1_AT where xxxxxx is the last 6 digits of the Ethernet address 2 From a Macintosh network the easiest way to change this name is to assign an IP address to the printer and then use a Web browser to change the name Connect to the printer using a web browser and then click on Network Configuration Enter the password the default ...

Страница 89: ... However you will see a similar screen for all Brother printers that include a Macintosh printer driver How to Select the Print Server AppleTalk EtherTalk Once the print server is connected on your network and the printer is powered on the Brother print server s AppleTalk service name default is BRN_xxxxxx_P1_AT where xxxxxx is the last six digits of the Ethernet address MAC address should appear ...

Страница 90: ...ol Panel Figure 2 Macintosh Chooser 2 Click on the appropriate print server and close the Chooser program You should now be able to print from the Macintosh If you cannot see the print server first make sure that your cabling is correct and that you have enabled EtherTalk from your Macintosh Network Control Panel You may also need to force the print server into the correct AppleTalk zone using the...

Страница 91: ...0 FM5 5 How to Select the Print Server TCP IP Apple has developed the Desktop Printer utility This can be found from the Apple menu this is only available from System 8 6 or later When you run it you will see the following screen Figure 3 Selecting LPR Printing ...

Страница 92: ... the printer and also configure the correct LPR information Click the Change button in the PostScript Printer Description PPD File section and select the appropriate PPD file for your model 3 Now select the Change button below the LPR Printer Selection text 4 You must then enter the IP address and service name details of the printer When specifying the Queue use the value brn_xxxxxx_p1_at where xx...

Страница 93: ...creen shown is from the HL 7050 7 Enter the name of the printer in the Save desktop printer As option and click on Save 8 We must now make this our default printer by clicking the printer name once and then select Printing and Set Default Printer Whenever you send a print job the printer that you just created will be used If you do not specify the correct value the printer may not print or it may ...

Страница 94: ...he on screen instructions How to Select the Print Server AppleTalk EtherTalk After installing the PPD use the following steps to select the printer driver 1 Turn the power of the printer ON 2 Open the Applications folder 3 Open the Utilities folder 4 Open the Print Center Icon 5 Click the Add Printer button 6 Select AppleTalk 7 Select BRN_XXXXXX_P1_AT and click the Add button For AppleTalk connect...

Страница 95: ...ct the printer driver 1 Turn the power of the printer ON 2 Open the Applications folder 3 Open the Utilities folder 4 Open the Print Center Icon 5 Click the Add Printer button 6 Select LPR Printers using IP 7 Enter the TCP IP address of the printer into the LPR Printer s Address box Printing the configuration page will allow you to confirm the TCP IP address Please refer to the Quick Setup Guide f...

Страница 96: ... web browser Simply connect to the printer using the format http ip_address where ip_address is the address of the printer Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer 3 Refer to chapter 9 for more information on web based management ...

Страница 97: ...o the Quick Setup Guide for information on how to print the configuration page Configuring DLC on Windows NT 2000 To use DLC on Windows NT you must first install the DLC protocol 1 Log into Windows NT with administrative privileges Go to the NT Control Panel and double click on the Network icon Windows 2000 users select the properties of the Local Area Connection 2 On Windows NT 3 5x systems selec...

Страница 98: ...rother printer driver double click the printer driver that you wish to configure and then select Printers Properties select the Ports tab click on Add Port and continue from Step 6 ignoring steps 11 14 about installing the correct driver 3 Click Next 4 Select Local Printer and make sure that Automatically detect and install my Plug and Play printer is not checked 5 Click Next 6 Select the Create a...

Страница 99: ...are going to share the printer 14 Enter the Location and Comment information and click Next until you see the Completing the Add Printer Wizard screen 15 Click Finish Windows NT 4 0 Printer Setup Log into Windows NT with administrative privileges From the Start menu select Settings and then Printers 1 Select Add Printer If you have already installed a Brother printer driver double click the printe...

Страница 100: ...t 9 Select the correct driver Click Next 10 Give a name to the printer If desired select the printer as the default 11 Select Shared or Not Shared If shared specify the share name and the operating systems that will be printing to it 12 Select whether or not you want to print a test page and then select Finish Windows NT 3 5x Setup 1 From the Windows NT Main group double click on the Print Manager...

Страница 101: ...e printer options and then click OK Configuring DLC on Other Systems To use DLC on other network systems you will generally need vendor supplied software Typically such software will support the Brother print servers Follow the vendor s instructions to install the DLC protocol on your system Once the protocol is installed create a network port in the same way that you did for Windows NT in the pre...

Страница 102: ...r com for more information on network printing Brother does not recommend using the DLC protocol with Windows for Workgroups 3 11 in a peer to peer configuration if the printer will be heavily used This is because jobs may be rejected due to print spooler timeouts The best solution in these situations is to set up one PC as a server for handling network print jobs All of the other PCs send their p...

Страница 103: ...printer configuration details You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol see Chapter 3 Network factory default setting on page ...

Страница 104: ...its network configuration How to connect to your printer using a Browser Type http printer s IP Address into your browser you can also use the NetBIOS name of the print server if you are in a Microsoft Windows domain Workgroup environment Enter the DNS name of the printer if connecting to a network that uses the DNS protocol Other Sources of Information 1 Visit http solutions brother com for more ...

Страница 105: ...etwork factory default setting on page 3 11 of the User s Guide If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 However you can easily change this IP address number to match with the IP address details of your network This can be done in any of the following ways From your printer s control panel settings if your printer has an LCD panel BRAdmin ap...

Страница 106: ...printer control panel By using the control panel on the printer you can program the IP address details at the same time that other printer parameters are configured Changing the IP Address using the BRAdmin application Start the BRAdmin application from Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP The IP address you assign to the print server must be on the same logical network as your host...

Страница 107: ... protocol do the following 1 Select IPX SPX filter in the left frame of the main window 2 Check the print server name the default node name is BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address MAC address If you cannot find your server name select the Device menu and choose Search Active Devices you can also press the F4 key and try again 3 Select the print server that you wis...

Страница 108: ...tup Unconfigured Device 4 Select the MAC address of your print server and click the Configure button You can find the node name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server 5 Enter the IP address Subnet mask and Gateway if needed of your print server 6 Click OK then select C...

Страница 109: ...lients automatically configure an IP address and subnet mask when a DHCP server is not available The device chooses it s own IP address in the range 169 254 1 0 through to 169 254 254 255 The subnet mask is automatically set to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you do not want your print server configured via DHCP BOOTP or RARP you mu...

Страница 110: ...P command is available on Windows systems that have TCP IP installed as well as Unix systems To use arp enter the following command at the command prompt arp s ipaddress ethernetaddress Where ethernetaddress is the Ethernet address MAC address of the print server and ipaddress is the IP address of the print server For example Windows Systems Windows Systems require the colon character between each...

Страница 111: ...is chapter to enter the IP address If your Administrator has configured the system to deliver IP addresses using BOOTP DHCP or RARP your Brother print server can receive an IP address from any one of these IP address allocation systems In which case you will not need to use the ARP command The ARP command only works once For security reasons once you have successfully configured the IP address of ...

Страница 112: ... and the second entry is the name of the print server the name must be the same as the one you put in the etc hosts file If the rarp daemon is not already running start it depending on the system the command can be rarpd rarpd a in rarpd a or something else type man rarpd or refer to your system documentation for additional information To verify that the rarp daemon is running on a Berkeley UNIX b...

Страница 113: ...netd conf file would be bootp dgram udp wait usr etc bootpd bootpd i Depending on the system this entry might be called bootps instead of bootp BRN_310107 1 00 80 77 31 01 07 192 189 207 3 and BRN_310107 ht ethernet ha 008077310107 ip 192 189 207 3 In order to enable BOOTP simply use an editor to delete the if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually...

Страница 114: ...FIG utility which is included with every print server Execute BRCONFIG from the Windows menu Select the corresponding server name from the list of print servers When you get the message that the print server is connected type the default password access in response to the prompt You will be prompted for a user name Enter anything in response to this prompt You will then get the Local prompt Type S...

Страница 115: ...e gateway you wish to assign to the print server For example Local SET IP ROUTER 192 189 207 1 Type SET IP METHOD STATIC to set the method of IP access configuration to static To verify that you have entered the IP information correctly type SHOW IP Type EXIT or CTR D i e hold down the control key and type D to end the remote console session Changing the IP Address settings with the TELNET Console...

Страница 116: ... 0 for class C networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks The leftmost group of digits in your IP address can identify the type of network you have The value of this group ranges from 192 through 255 for Class C networks e g 192 189 207 3 128 through 191 for Class B networks e g 128 10 1 30 and 1 through 127 for Class A networks e g 13 27 7 1 If you have a gateway rou...

Страница 117: ...10 13 TCP IP CONFIGURATION YL4US_FAX2800MFC4800 FM5 5 Other Sources of Information Visit http solutions brother com for more information on TCP IP protocol ...

Страница 118: ...wered on is on line and ready to print Verify that the printer and the configuration are good by printing the printer settings page Refer to the Quick Setup Guide If the test fails check a If the LED is not blinking after connected to the network then the network firmware settings may be corrupted Please refer to Step 3 b In this event try to restore the factory default settings of the print serve...

Страница 119: ... seen on the network To do this login as the SUPERVISOR not as someone with supervisor privileges or ADMIN for Netware 4 or later servers go into PCONSOLE or NWADMIN select PRINT SERVER INFORMATION and select the name of the print server make sure that you have entered the print server name If you can see Print Server Status and Control in the menu then the Brother print server is visible to the n...

Страница 120: ...ast Ethernet network Link Speed LED is green 10BaseT Ethernet The Link Speed LED will blink if the print server is receiving or transmitting data 4 If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub if applicable Also if you have a hub or multi port repeater verify that the hub or repeater port is good by trying the print server on a different port or on the o...

Страница 121: ...olutions brother com 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems TCP IP Troubleshooting If you are using TCP IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps then check the following Turning off the printer and then again Deleting and recreatin...

Страница 122: ...X workstation and bootp is enabled i e the is removed from the bootp entry in the etc bootptab file is correctly configured 6 Also verify that host computer and the print server are either on the same subnet otherwise that the router is properly configured to pass data between the two devices UNIX Troubleshooting 1 Make sure that the etc printcap file if applicable is typed in correctly In particu...

Страница 123: ...f text or PCL jobs are run together try setting the service remote printer with EOT set to string number 2 ESC E For example SET SERVICE BRN_xxxxxx_P1 EOT 2 8 If PostScript jobs fail to print or are run together try setting the service remote printer with EOT set to string number 3 control D For example SET SERVICE BRN_xxxxxx_P1 EOT 3 9 If the lines of a text file are staggered make sure that you ...

Страница 124: ...n the Name or address of server providing lpd box Windows 95 98 Me Peer to Peer Print LPR Troubleshooting If you are having trouble printing on a Windows 95 98 Me Peer to Peer network LPR method check the following 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to the Windows 95 98 Me Peer to Peer chapters 2 Try to turn the Byte Count on in the Configu...

Страница 125: ...stall the Latest HP JetAdmin software Restart the system and then add the HP JetAdmin service Windows 95 98 Me NT 4 0 Peer to Peer Print NetBIOS Troubleshooting If you are having trouble printing on a Windows 95 98 Me NT 4 0 or later Peer to Peer network NetBIOS check the following 1 Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95 98 ...

Страница 126: ... files the problem may be in the e mail system Some E mail systems have difficulties printing large files If the file does not reach its destination intact then the problem is with the E mail system 3 You can also enable the partial e mail print facility on your client PC this will split the e mail up into fragments which should then not overwhelm your e mail server To do this select the property ...

Страница 127: ...net Print Services software must be installed on your client computers Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps first verify that the Brother print server is attached to the server queue by going to PCONSOLE selecting PRINT QUEUE INFORMATION and then CURRENTLY ATTACHED SERVERS If the print serve...

Страница 128: ... Server for the print queue 5 If you are running both 802 3 and Ethernet II frames on different file servers on your network there is a possibility that the print server may not make a connection to the desired file server Try forcing the frame type to the desired one using the SET NETWARE FRAME command from the print server remote console or using BRAdmin 6 If you are using DOS CAPTURE statement ...

Страница 129: ...ne name using BRAdmin a web browser or the SET APPLETALK ZONE command from TELNET DLC LLC Troubleshooting If you are having trouble printing with DLC LLC check the following 1 Make sure that the DLC LLC protocol is enabled using either BRAdmin a web browser or TELNET 2 Make sure that the MAC address of the Windows setting is the same as shown in the print configuration page printout Web Browser Tr...

Страница 130: ...sed to upgrade the firmware of the print server Web BRAdmin The Web BRAdmin software is designed to manage all LAN WAN Brother network connected devices By installing the Web BRAdmin server software on a computer running IIS Administrators with a Web browser can connect to the Web BRAdmin server which then communicates with the device itself Unlike the BRAdmin Professional software which is design...

Страница 131: ...P at the command prompt for a list of supported commands BRCONFIG The Brother BRCONFIG utility runs from the DOS system prompt and is installed with BRAdmin To connect the print server using the Brother BRCONFIG NetWare utility choose the BRCONFIG utility from the Brother BRAdmin utilities menu If you have only one print server you will be immediately connected to that server If you have more than...

Страница 132: ...command prompt for a list of supported commands Where xxxxxx is the last six digits of the Ethernet address for example BRN_310107_P1 Service Example Definition BINARY_P1 TCP IP binary NetBIOS service TEXT_P1 TCP IP text service adds carriage return after each line feed POSTSCRIPT_P1 PostScript service switches PJL compatible printer to PostScript mode PCL_P1 PCL service switches PJL compatible pr...

Страница 133: ...s print out a configuration page refer to your Quick Setup Guide for information on how to print a configuration page There are three methods of upgrading the firmware in your Brother print server 1 Use the BRAdmin application Recommended 2 Use the FTP protocol Recommended if running on Macintosh or Unix network 3 Use another system such as a Novell or Unix system to send the new firmware file to ...

Страница 134: ...TP server installed in your network many Unix systems provide TFTP support you may wish to use this option The new firmware file must be located in the TFTP BOOT directory on your TFTP server In this case your PC makes the print server read the firmware data from the assigned TFTP server If you do not provide the correct file name then the upgrade will fail You must also ensure that the firmware f...

Страница 135: ...ESSES If the Data LED does not stop blinking after about two minutes check to make sure that you correctly entered all parameters and that your network connections are good Then power the print server printer off and then on again to retry the download If you encounter problems upgrading the firmware and you find that the network portion of the printer no longer functions you should try re program...

Страница 136: ...p bin 200 Ready command OK ftp hash Hash mark printing on ftp 2048 bytes hash mark ftp send brnt261 blf 200 Ready command OK 150 Transfer Start 226 Data Transfer OK Entering FirmWareUpdate mode ftp 1498053 bytes sent in 8 52Seconds 175 77Kbytes sec ftp close 226 Data Transfer OK ftp quit When you see 226 Data Transfer OK Entering FirmWareUpdate mode you can be sure that the firmware file is being ...

Страница 137: ...S_FAX2800MFC4800 FM5 5 Reloading using the FTP Protocol from a Web Browser Please visit the Brother Solutions Web site at http solutions brother com for more information on upgrading the print server using a web browser ...

Страница 138: ... DLC LLC 11 12 DNS 9 2 DOMAIN 4 2 DOS 4 1 E E mail 5 2 emailpassword 5 6 EtherTalk 7 1 7 3 7 8 F flash memory A 4 FTP 1 2 1 11 11 9 A 4 A 7 H hosts 3 3 HP distributed print service 1 7 HP JetDirect 3 2 HP UX 1 3 1 7 HTTP 9 1 10 1 A 1 Hyper Text Transfer Protocol 9 1 I IBM AS 400 1 11 IBM LAN Server 2 1 IBM RS 6000 AIX 1 8 IIS 2 2 3 2 A 1 Internet 5 1 Internet Printing 5 1 IPP 2 2 2 4 3 2 5 1 5 10 ...

Страница 139: ... 1 4 1 5 1 PCONSOLE 6 6 Peer to Peer Printing 3 1 Peer to Peer 11 8 ping 11 2 POP3 5 3 5 6 PPD 7 3 7 8 PRINTCAP 1 2 printcap 1 4 Printer Agent 6 5 PSERVER NLM 6 12 R RARP 10 8 Reloading firmware A 5 RFC 1001 10 5 rlpstat 1 5 S sam 1 7 SCO UNIX Configuration 1 10 SCOADMIN 1 10 Server Message Block 4 1 service 1 3 Simple Mail Transport Protocol 5 2 smaller networks 3 1 SMB 4 1 4 8 smit 1 8 SMTP 5 2 ...

Страница 140: ... 8 1 11 10 Windows 2000 Printing 2 2 2 5 Windows 95 98 Me 3 1 Windows NT 8 1 Windows NT 3 51 2 1 Windows NT 3 5x 2 1 Windows NT 3 5x Printing 2 8 Windows NT 4 0 Printing 2 5 Windows XP 2 1 5 1 Windows XP printing 2 4 Wollongong s PATHWAY 1 11 WORKGROUP 4 2 ...

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