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Troubleshooting and Maintenance
145
21
Troubleshooting and Maintenance
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC
often identifies the problem and displays an error message. The table below explains the most
common error messages.
ERROR MESSAGE
CAUSE
ACTION
CHECK PAPER
MFC is out of paper.
Add paper to cassette, or install
cassette properly then press
Start
.
COMM.ERROR
Poor phone line quality caused
communication error.
Try the call again. If problem
continues, call Telephone
Company to check your phone
line.
CONNECTION FAIL You tried to poll a fax machine that is
not in Polled Waiting mode.
Verify the other party’s polling
setup.
COOLING DOWN
The print head has overheated.
Unplug the MFC and wait 30
minutes for it to cool.
COVER OPEN
Control panel cover or top cover is
not closed completely.
Open, then close the covers.
DISCONNECTED
The other party or other party’s fax
machine terminated the call.
Try to transmit, calling the other
party to see what happened or
receive again.
DOCUMENT JAM
Documents were not inserted or fed
properly, or document was longer
than 90cm.
See Document Jam in this chapter.
INK EMPTY XXXX
One or more of the ink cartridges is
out of ink.
Replace the ink cartridges. See
Replacing the Ink Cartridges in
this chapter.
MACHINE ERROR
XX
MFC has a mechanical problem
Cut the power off. Then contact
your Brother dealer for service.
MEDIA ERROR
You inserted a media card that is
either bad or not formatted or there is
a problem with the media drive.
Remove the media card. (See
Walk-Up Photo Capture
Centre™(For MFC-840 only) in
Chapter 12.).
MEMORY FULL
The data is too large for the MFC’s
memory.
(See Memory Full Message in
Chapter 10.)
NEAR EMPTY
XXXX
One or more of the ink cartridges is
running out of ink where XXXX
shows the colour.
Order a new ink cartridge now.
NO FILE
The media card in the media drive
does not contain a .JPG file, or the
DPOF print file on the media card
selects a .JPG image that is not on the
Card.
(See PhotoCapture Centre™
Requirements in Chapter 12.)
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