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Troubleshooting
111
B
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Detect Ink
Volume
If you are using non Brother Original
ink, the machine may not detect the
ink volume.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Comm. Error
Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed
You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open.
The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Data Remaining in
Memory
Print data is left in the machine's
memory.
Press
. The machine will cancel
the job and clear it from the memory.
Try to print again.
Disconnected
The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to
Basic(for VoIP)
.
(See
Error Message
Cause
Action