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Troubleshooting and Maintenance
157
MAINTENANCE
Phone Line or Connections
MFC Does Not Answer
When Called
Make sure the MFC is not in MANUAL mode. Check for dial tone.
If possible, call your MFC to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a
standard telephone handset to the MFC telephone socket. If there is
no ringing when you call your MFC, call your Telephone Company
to check the line.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or S.FINE. Make a copy to
verify your MFC’s scanner operation.
Transmission Verification
Report says “Result:NG”
again.
There is probably temporary noise or static on the line. Try sending
the fax If the problem continues, call the Telephone Company to
check your phone line.
Vertical Black Lines When
Sending
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the Scanner in this Chapter.)
Handling Incoming Calls
Transferring a Fax Call to the
MFC
If you answered at an extension phone, press your Remote
Activation Code (default setting is
51). When your MFC answers,
hang up.
Custom Features on a Single
Line
If you have, Caller ID, RingMaster, Voice Mail, an answering
machine, alarm system or any other on a single phone line with your
MFC, it may create a problem sending or receiving fax data. For
example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition is related to the
telephone system industry, and is common to all devices that send
and receive information on a single, shared line with custom
features. If avoiding a slight interruption is crucial to your business,
a separate line with no custom features is recommended.
Printer Difficulties
Horizontal lines appear in
Text or Graphics.
Clean the print head (See Cleaning the Print Head in this Chapter.)
An image from the
PhotoCapture Centre
™
can be
printed only partially or not at
all.
Make sure the image is not corrupted and that it has a .JPG extension
that is compliant with Exif version 2. (See PhotoCapture Centre™
Requirements in Chapter 11.)
Scanning Difficulties
TWAIN Errors appear while
scanning.
Make sure the Brother TWAIN Driver is selected as the primary
source. In PaperPort
®
, click File Select Source, highlight the
Brother TWAIN Driver and click Select.
DIFFICULTY
SUGGESTIONS
Содержание MFC-860
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