CHAPTER 11 TROUBLESHOOTING
11-11
Brother Internet Print (TCP/IP)
Troubleshooting
1.
The first step in troubleshooting is to make sure that you have a valid E-mail
connection on both the sending PC and the receiving print server. Try
sending an E-mail message from the PC to a user at the remote site who can
receive mail via the POP3 server. If this does not work, there may be an E-
mail configuration problem on the PC, on the local E-mail server, or on the
remote POP3 server. Double check to make sure that the E-mail parameters
that you configured on the PC and on the remote print server match those
that are configured on the E-mail servers.
2.
If you can print small files OK but are having problems printing large files,
the problem may be in the e-mail system! Some E-mail systems have
difficulties printing large files. If the file does not reach its destination intact,
then the problem is with the E-mail system.
3.
You can also enable the partial e-mail print facility on your client PC, this
will split the e-mail up into fragments which should then not overwhelm
your e-mail server. To do this, select the property dialog of the Brother
Internet Print Port.
