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CHAPTER 11 TROUBLESHOOTING

11-5

Intermittent Problems

If the print server and printer start up OK, but you intermittently have problems
printing, check the following:

1.

If you can print small jobs but large graphics jobs are distorted or
incomplete, make sure that you have adequate memory in your printer and
the latest printer driver installed on your computer. The latest Brother printer
drivers can be downloaded from

http://solutions.brother.com.

2.

Check the individual protocol troubleshooting sections in this chapter for
additional causes of intermittent printer problems.

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Содержание HL-1470N

Страница 1: ... ROM in a convenient place for quick and easy reference at all times The Brother Solutions Center http solutions brother com is your one stop resource for all your printer needs Download the latest drivers and utilities for your printers read the FAQs and troubleshooting tips or learn about special printing solutions in the Solutions and Customer Education sections Some Brother printer models are ...

Страница 2: ...espective companies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials co...

Страница 3: ... so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours a day 7 days a week You can use the system to send the information to any fax machine not just the one you are calling from Please call 1 800 521 2846 USA or 1 800 681 9838 Canada and follow the voice prompts to receive faxed instructions on how to use the syste...

Страница 4: ... Configuration 1 9 SCO UNIX Configuration 1 10 DEC TCP IP Servers for VMS UCX 1 11 TGV s Multinet 1 11 Wollongong s PATHWAY 1 11 IBM AS4000 1 11 Other Systems 1 12 Other Sources of Information 1 13 CHAPTER TWO TCP IP PRINTING PRINTING FROM WINDOWS NT OR WINDOWS 2000 LANSERVER AND WARP SERVER Overview 2 1 Windows NT 3 5x NT 4 0 2000 TCP IP Configuration 2 2 Windows 2000 Printing Printer Driver not ...

Страница 5: ...n 2 9 Server Configuration 2 9 Configuration of an OS 2 Server 2 9 Other Sources of Information 2 11 CHAPTER THREE PEER TO PEER PRINTING HOW TO PRINT IN A WINDOWS 95 98 ME PEER TO PEER NETWORK Overview 3 1 TCP IP Printing 3 2 Installing the Brother Peer to Peer Software 3 3 Associating to the printer 3 4 Adding a Second Brother LPR Port 3 4 Other Sources of Information 3 5 CHAPTER FOUR NETBIOS PEE...

Страница 6: ...WINDOWS 2000 INTERNET PRINTING INSTALLATION Overview 5 1 Brother Internet Print General Information 5 2 Brother Internet Print Configuring the Brother Print Server 5 3 Print Server Configuration Checklist 5 3 Brother Internet Print Using BRAdmin to Configure the Print Server 5 4 Brother Internet Print Using a Web Browser to configure the Print Server 5 5 Brother Internet Print Using TELNET to Conf...

Страница 7: ...guring the Brother Print Server Queue Server Mode in NDS mode using Novell NWADMIN and BRAdmin 6 8 Configuring the Brother Print Server Remote Server Mode in NDS mode using Novell NWAdmin and BRAdmin 6 10 Configuring the Brother Print Server Queue Server Mode in Bindery emulation mode using PCONSOLE and BRCONFIG 6 12 Configuring the Brother Print Server Queue Server Mode in NDS mode using PCONSOLE...

Страница 8: ...3 5x Setup 8 5 Configuring DLC on Other Systems 8 5 Other Sources of Information 8 6 CHAPTER ELEVEN WEB BASED MANAGEMENT HOW TO USE A WEB BROWSER TO MANAGE YOUR DEVICE Overview 9 1 How to connect to your printer using a Browser 9 2 Other Sources of Information 9 2 CHAPTER TWELVE TCP IP CONFIGURATION ASSIGNING TCP IP INFORMATION Overview 10 1 Using the printer front panel to allocate an IP address ...

Страница 9: ...SHOOTING Overview 11 1 Installation problems 11 2 Intermittent Problems 11 5 TCP IP Troubleshooting 11 6 UNIX Troubleshooting 11 7 Windows NT LAN Server TCP IP Troubleshooting 11 9 Windows 95 98 Me Peer to Peer Print LPR Troubleshooting 11 9 Windows 95 98 Me Peer to Peer HP JetAdmin compatible method Troubleshooting 11 10 Windows 95 98 Me NT 4 0 Peer to Peer Print NetBIOS Troubleshooting 11 10 Bro...

Страница 10: ...ervices A 3 General A 3 Appendix C Reloading the Print Server Firmware A 4 General A 4 Reloading firmware using BRAdmin A 5 Reloading process A 6 Reloading using the FTP Protocol from a command prompt A 7 Reloading using the FTP Protocol from a Web Browser A 8 INDEX I 1 ...

Страница 11: ...st harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Страница 12: ...OPE We Brother Industries Ltd 15 1 Naeshiro cho Mizuho ku Nagoya 467 8561 Japan declare that this product is in conformity with the following normative documents Safety EN 60950 EMC EN 55022 Class B EN 55024 following the provisions of the Low Voltage Directive 73 23 EEC and the Electromagnetic Compatibility Directive 89 336 EEC as amended by 91 263 EEC and 92 31 EEC Issued by Brother Industries L...

Страница 13: ...tup procedures as standard Berkeley UNIX systems Refer to this chapter for a typical GUI based Linux installation Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 10 of this user guide to learn how to configure the ...

Страница 14: ...ailable The Brother NC 3100h and NC 4100h print servers also support the FTP protocol This protocol can be used to send print jobs from Unix systems The Brother print server is pre configured to run on a TCP IP network with a minimum of setup The only mandatory configuration the print server is the allocation of an IP address which can be either automatically assigned using DHCP BOOTP etc or manua...

Страница 15: ...on your system check your system documentation and also note the format of other entries in the etc hosts file The node name in this file does not necessarily need to be the same as the one that is actually configured into the Brother print server the name that appears on the printer configuration page however it is good practice to make the names the same Some operating systems such as HP UX do n...

Страница 16: ...nt server each one with a different service name for example one queue for binary graphics jobs and one for text jobs Refer to Appendix B for additional information on using services 3 Configure the etc printcap file on each host computer to specify the local print queue the print server name also called remote machine or rm and the print server service name also called remote printer remote queue...

Страница 17: ... lpc command to obtain the printer status lpc status laser1 queuing is enabled printing is enabled no entries no daemon present Users of AT T compatible UNIX systems can generally use the lpstat or rlpstat commands to obtain similar status information Because this procedure varies from system to system refer to your system documentation for the exact usage 4 Skip this section if you have completed...

Страница 18: ...the input filter to use 4 The Remote Host name is the IP address of the printer or the name from the hosts file which corresponds to the IP address of the printer 5 The Remote Queue name is the service name that the printer will use when processing the data Generally we recommend that you use the name BINARY_P1 however if you are planning to send text documents that do not have a carriage return a...

Страница 19: ...ributed print service the configuration procedure is slightly different because you are sending the print jobs to a file server which in turn spools the job to the print server You must therefore know the name of the file server spooler host in addition to the above information You will add a physical and a remote printer and a remote printer and then assign a logical printer to the remote printer...

Страница 20: ...nter print server binary or text service name eg BINARY_P1 or TEXT_P1 Type of print spooler BSD press the LIST button and choose BSD The procedure for pre V4 0 systems is as follows 1 Enter smit and select devices 2 Select printer plotter 3 Select manage remote printer subsystem 4 Select client services 5 Select remote printer queues 6 Select add a remote queue 7 Enter the following remote queue s...

Страница 21: ...ter configured you must also use the lpsched command prior to the accept command As an alternative you may use Printer Manager in the Admintool utility under OpenWindows Select Edit Add and Add Access to Remote Printer Then enter the print server name in the format prnservername prnserverservice as described above Make sure that the Printer Server OS is set to BSD the default setting and click Add...

Страница 22: ... as described in step 2 Then run the sysadmsh program as follows 1 Select Printers 2 Select Configure 3 Select Add 4 Enter the name of the print queue you entered in the etc printcap file as the Printer name 5 Enter anything as the Comment and Class name 6 For the Use printer interface select Existing 7 Press the F3 key to get a list of available interface and select the desired one as the Name of...

Страница 23: ... LPGEN program and execute the command add queue rmachine prnservername rprinter prnserverservice where queue is the name of the queue prnservername is the print server name from the hosts file and prnserverservice is the print server service name IBM AS4000 To use a Brother print server with an IBM AS 400 running IBM s TCP IP gateways services for OS 400 the OS 400 system must be v3 1 or later Us...

Страница 24: ... print server looks like a remote UNIX host computer running the lpd line printer daemon If you have not created a spool directory for the Brother print server on your UNIX host computer you will need to do so now the printer setup utilities in HP UX AIX Solaris 2 xx and other systems will automatically create the spool directory The lpd spool directory is usually located in the usr spool director...

Страница 25: ... PRINTING 1 13 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 26: ... application or let your DHCP server allocate an IP address 2 The default password for Brother print servers is access 3 Windows NT 3 51 and Windows NT 4 0 users must install the Microsoft TCP IP printing protocol available through the control panel applet 4 Windows 2000 users can print using TCP IP using the standard Network Printing software and IPP protocol software built into any Windows 2000 ...

Страница 27: ... is done via the Network icon in the Control Panel window of the Windows NT system the Control Panel is in the Main window on NT 3 5x systems or use the Start button on NT 4 0 to access the Settings Control Panel menu The default configuration of Windows 2000 automatically installs the TCP IP protocol Refer to the appropriate section in this chapter for more information ...

Страница 28: ...TCP IP Port Wizard will now appear Click the Next button 7 Enter the IP address or name of the printer you wish to configure The Wizard will automatically enter the Port name information for you 8 Click the Next button 9 Windows 2000 will now contact the printer that you specified If you did not specify the correct IP address or name then you will receive an error message 10 Click the Finish butto...

Страница 29: ...n to complete the Wizard IPP printing from Windows 95 98 Me Clients It is also possible to send a IPP print jobs from a Windows 95 98 Me client PC providing the PC has the ability to connect to and access Windows 2000 resources Visit the Microsoft web site www microsoft com and download the Windows Internet Print Services support software for Windows systems Once installed this software will allow...

Страница 30: ...protocol and Printing protocol proceed to step 2 Step 1 Running the Network applet click on the Protocols tab 1 Select Add and double click on TCP IP protocol 2 Insert the requested disk s or CD ROM to copy the required files 3 Click on the Services tab click on Add and double click on Microsoft TCP IP Printing 4 Again insert the requested disk s or CD ROM 5 Click on the Protocols tab when then co...

Страница 31: ...tBIOS name will usually appear as BRN_xxxxxx where xxxxxx is the last six digits of the Ethernet address 4 Type in the print server service name in the Name of printer or print queue on that server box If you do not know which service name to use enter BINARY_P1 and then click on OK Note Refer to Appendix B for more information on Service Names 5 Click on Close The new print server IP address shou...

Страница 32: ...d box If you have edited your HOSTS file or are using Domain Name System you can enter the name associated with the print server instead of an IP address As the print server supports TCP IP and NetBIOS names you can also enter the NetBIOS name of the print server The NetBIOS name can be seen in your print configuration sheet From default the NetBIOS name will usually appear as BRN_xxxxxx where xxx...

Страница 33: ...the print server 1 Go to the Main window and select the Print Manager icon 2 Select Printer menu 3 Select Create Printer 4 Enter any name for the Printer Name 5 Select Driver Choose the appropriate driver 6 Select Description Enter anything for the description 7 Select Print to and then select Other 8 Select LPR Port 9 Type in the IP address that you assigned to the print server in the Name or add...

Страница 34: ...rinter icon onto the desktop 2 The Create a Printer window should be open if it is not double click on the printer icon 3 Type in any name for the printer 4 Select the default printer driver If the desired printer driver is not listed click on the Install new Printer Driver button and add the driver 5 Choose the output port IBM TCP IP automatically creates 8 named pipes called PIPE LPD0 through to...

Страница 35: ... To test the queue type the following from either the OS 2 command prompt or from a DOS workstation 7 COPY C CONFIG SYS servername alias 8 Where servername is the name of the file server and alias is the alias name that you specified during this configuration process This should print the CONFIG SYS file on the printer Note that if you selected a binary service as the LPD printer name the lines wi...

Страница 36: ...1 Visit http solutions brother com for more information on network printing and for documents on the IPP protocol and how to configure a Windows 2000 95 98 Me System 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 37: ... Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 10 of this user guide to learn how to configure the IP address on your printer 3 The default password for Brother print servers is access 4 Windows 95 98 Me users can send print jobs using the IPP protoco...

Страница 38: ... peer to peer computers and an IP Address had to be defined for the print server Refer to your Windows documentation for more information on how to configure the TCP IP protocol on your Windows PC If you haven t already done so configure the IP address of the printer for more information on IP address configuration refer to chapter 10 of this user guide ...

Страница 39: ...chever name you choose it must be unique and it MUST begin with BLP 7 You must now enter the actual IP address of the print server in the Printer name or IP address field If you have edited the hosts file on your computer or are using Domain Name System you can also enter the name of the print server As the print server supports TCP IP and NetBIOS names you can also enter the NetBIOS name of the p...

Страница 40: ... could call the printer Networked Brother Printer 9 Windows will now ask you if you wish to print out a test page select Yes and then select Finish You have now finished installing the Brother Network Direct Print software Adding a Second Brother LPR Port You do not re run the install program to add a new Brother LPR port Instead press the Start button select Settings and open the Printers windows...

Страница 41: ... TO PEER PRINTING 3 5 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 42: ...etBIOS printing is that you are able to print from legacy DOS applications that are running on PC s that are connected to Microsoft networks Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 10 of this user guide to ...

Страница 43: ...ity management where as a workgroup offers distributed security management The print server does not care if your network consists of a Workgroup or a Domain the only thing you must tell it is the name of the workgroup or domain The Brother print server automatically has a default workgroup domain name of WORKGROUP If you need to change name you can configure the Brother print server to recognize ...

Страница 44: ...o the Enter Username prompt you will then be at the Local prompt Now enter the command SET NETBIOS DOMAIN domainname EXIT Where domainname is the name of the domain or workgroup that you are on If you are not sure what your domain name or workgroup name is look in the Identification tab in your Windows 95 98 Me NT 4 0 network applet You can also use a standard WWW browser to change the NetBIOS nam...

Страница 45: ...nse to the Welcome message 4 Select Brother Peer to Peer Print NetBIOS installation 5 Select the desired directory to install the Brother Network Direct Print files and push Next 6 Enter the Port name that you wish to use The port name must start with BNT For example BNT1 Whichever name you choose it must be unique Then press OK The name must be unique on your PC however other computers can use th...

Страница 46: ...1 For example BRN_310107 BINARY_P1 NC 2000 series print servers such as the NC 2010h or NC 2100h have a default name of BRO_xxxxxx In which case the above line would be entered as BR0_213507 BINARY_P1 You can find the NetBIOS name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server...

Страница 47: ... if you wish to print out a test page select Yes and then select Finish You are now ready to print If necessary you can share the printer on your PC so that all print jobs are routed through your computer Windows NT4 0 2000 2 Select Add Printer to begin the printer installation 3 Click Next when you get the add Printer Wizard window 4 Select My Computer when you are asked how the printer is connec...

Страница 48: ...ed the Port name click the OK button You will then see the Port Properties Dialog Enter the print server and port name of the printer that you wish to print to and click OK You should now see the port that you have just created in the Print to the following port setting of the printer driver Windows NT4 0 2000 2 Click on the Port s tab and push the Add Port button In the Add Port dialog highlight ...

Страница 49: ...m the list 6 Click Create and then OK 7 If desired indicate whether you want to share the printer Workstation Configuration On each workstation that you wish to print from execute the following step Go to the DOS or OS 2 command prompt and enter the command NET USE LPTx NodeName ServiceName Where x is the LPT port number 1 through 9 NodeName is the NetBIOS Name of the print server usually BRN_xxxx...

Страница 50: ...ER TO PEER PRINTING 4 9 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 51: ...2000 IPP Printing section of this document Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 10 of this user guide to learn how to configure the IP address on your printer 3 The default password for Brother print ser...

Страница 52: ... using Winsock This means that BIP is compatible with most common E mail software packages The only requirement is that the E mail server be capable of sending E mail message over the Internet In more detail the procedure works in the following way If you are connected to a Local Area Network the E mail message is passed to the E mail server which in turn transmits the message out over the Interne...

Страница 53: ...he notification feature is enabled 1 Configure the POP3 server on the E mail server at the remote site with a mail account Mailbox name and password for the Brother print server generally the mail account name will be the first part of the Email address for example if you assign the Email address emailprinter xyz com then the mail account name would be emailprinter 2 Make sure that the print serve...

Страница 54: ...the node name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server 3 Click on the Internet tab 4 Enter the IP address of the POP3 server consult your network administrator if you do not know this address 5 Enter the mailbox name for the remote Brother print server Usually this will ...

Страница 55: ...mpted for a password The default password is access 3 Select the Configure Internet option and enter the information as described above Refer to Using BRAdmin to Configure the Print Server 4 You should see a Segmented Message Timeout option If a print job is separated into multiple E mail messages using the Partial E mail Print feature of the BIP this value indicates how long the print server will...

Страница 56: ...ress of your POP3 server consult with your network administrator if you do not know this address 2 Enter the command SET POP3 NAME mailboxname SET POP3 PASSWORD emailpassword where mailboxname is the name of the remote print server mailbox and emailpassword is the password associated with this mailbox Usually the mailbox name is the same as the first part of the E mail address that you defined pre...

Страница 57: ...Then select the Network Print Software menu to start the Brother Network Print Software installation program 3 Push the Next button in response to the Welcome message 4 Select the Brother Internet Print button 5 Select the desired directory to install the BIP files and then push Next The installation program will create the directory for you if it does not already exist 6 You will then be asked fo...

Страница 58: ...l Print option and Notification type 10 Press OK to continue You will then be asked to re start your computer 11 One your computer has re started you must create a printer on your Windows 95 98 Me NT4 0 system using the standard Windows 95 98 Me NT4 0 printer setup procedure To do this go the Start button select Settings and then Printers 12 Select Add Printer to begin the printer installation 13 ...

Страница 59: ...esired model of the remote printer for example Brother HL series If necessary click Have Disk to load the driver from the printer s installation diskette Click Next when you are done 17 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 18 Enter any desired n...

Страница 60: ...n of a printer that is using BIP select File from the menu bar and then choose Properties Click on the Details Ports on Windows NT tab and push the Add Port button In the Add Port dialog select the Other radio button Windows 95 98 Me only and then Brother Internet Port Click OK New Port on Windows NT and it will give you the Port Name Any unique name can be given here as long as it starts with BIP...

Страница 61: ...fault driver after which the Driver installation Wizard will complete You are now ready to print IF THE PRINTER DRIVER HAS NOT BEEN INSTALLED One of the benefits of the IPP printing protocol is that it establishes the model name of the printer when you communicate with it After successful communication you will see the model name of the printer automatically this means that you do not need to info...

Страница 62: ...a If you are using the built in service names that the Brother NC 3100h series print server supports you can also use the following however please note the Get Mori Info option will not display any printer data http printer_ip_address 631 brn_xxxxxx_p1 http printer_ip_address 631 binary_p1 http printer_ip_address 631 text_p1 http printer_ip_address 631 postscript_p1 http printer_ip_address 631 pcl...

Страница 63: ...P IP or other network protocol users All NetWare jobs are spooled through the Novell server and delivered to the printer when it is available Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 The default password for Brother print se...

Страница 64: ...ications by using the BRAdmin application NetWare 5 users wishing to configure an NDPS printer must use the NWADMIN application supplied with NetWare 5 Please note that it is possible to create IPX BINDERY or NDS based queues on a NetWare 5 system using the BRAdmin application You must install the Novell NetWare Client 32 if you wish to create queue information on your NetWare servers using the BR...

Страница 65: ...nt the NDPS manager to reside Select Object Create NDPS Manager and click OK 2 Enter an NDPS manager name 3 Browse to a server which has NDPS installed but no NDPS manager installed where you want to install the NDPS manager and then to the volume you want the NDPS manager database assigned to Click create NDPS Broker When NDPS is installed an NDPS broker is loaded onto the network One of the Brok...

Страница 66: ...ther information regarding NDPS printers and printing please refer to the Other Sources of Information section at the end of this chapter 2 If this is a new printer select create A New Printer Agent 3 If there is already an NDS printer and you are upgrading it to use the NDPS scheme select Existing NDS printer object You will then have to select which printer object you wish to upgrade 4 Enter the...

Страница 67: ...ty in NetWare 4 1x or later To use the BRAdmin application to configure a Brother print server under NetWare make sure that you are logged in as SUPERVISOR NetWare 2 xx or 3 xx or ADMIN NetWare 4 1x or later and perform the appropriate steps as detailed in the following pages You must install the Novell NetWare Client 32 if you wish to create queue information on your NetWare servers by BRAdmin ...

Страница 68: ...nfigure and double click it You will be asked for a password The default password is access 5 Select the NetWare tab If necessary change the Print Server Name the default NetWare print server name will usually be BRN_xxxxxx_P1 where xxxxxx is the Ethernet address of the print server Be careful Changing the name may impact the configuration of other protocols because the print server service names ...

Страница 69: ...ee and NDS context you can manually enter this information or by clicking on the down arrow by the side of NDS tree and the Change button by the side of NDS Context you can let BRAdmin display your choices automatically Once you have specified this information click on the Change NDS queues button c In the NetWare Print Queues screen select the appropriate TREE and Context and then Click the New Q...

Страница 70: ... click on Object from the menu bar and then Create When you get the New Object menu select Printer and then OK 3 Enter the name of the printer and select Create 4 Select the desired Context that will contain the default print queue and then click on Object and Create to get New Object menu 5 Select Print Queue and then OK Make sure that Directory Service Queue is selected and then type in a name f...

Страница 71: ...f necessary change the directory context Select the printer you created in step 3 and click OK and then OK again 14 Exit NWADMIN 15 Start the appropriate BRAdmin application and select the correct print server from the list by default the node name is BRN_xxxxxx or BRO_xxxxxx if it is a NC 2000 series print server where xxxxxx is the last six digits of the Ethernet address MAC address Double click...

Страница 72: ...esired Context that will contain the new printer 3 Select Object from the menu bar and then Create When you get the New Object menu select Printer and then OK 4 Enter the name of the printer and select Create 5 Double click on the print server name of your PSERVER NLM Click on Assignments and then Add 6 If necessary change the directory context Select the printer you created and click OK Note the ...

Страница 73: ...he Operating Mode select the name of your PSERVER NLM as the Print Server Name and select the number of the printer from step 6 as the Printer Number The same service assigned by NetWare print server cannot be used for both queue server mode and remote printer mode If you want to enable remote printer capabilities on a service other than the default NetWare service you must define new services tha...

Страница 74: ...C address You can find the NetWare print service name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server 3 If you did not specify the print server name in the BRCONFIG command select the corresponding server name from the list of print servers 4 When you get the message that the p...

Страница 75: ...s in NetWare 4 1x this item is called Print Servers and press ENTER to specify which network print servers can print jobs from this print queue The list will be empty since none have been selected yet if this is a new queue 15 Press INSERT to get a list of the queue server candidates and select the print server service name from step 11 Press ENTER 16 Press ESCAPE several times until you return to...

Страница 76: ...n a password to the print server or it will not log in 5 Return to the main Available Options menu by pressing ESCAPE 6 Select Print Queues 7 Press INSERT type in the desired print queue name you will also be asked for a volume name Press INSERT and select the appropriate volume and press ESCAPE to return to the main menu 8 Make sure that the new queue name is highlighted and press ENTER 9 Select ...

Страница 77: ...e the default services are BRN_xxxxxx_P1 or BRO_xxxxxx_P1 for the Brother printer where xxxxxx is the last six digits of the Ethernet address MAC address You can also enter the TREE and CONTEXT name using your web browser by connecting to the Brother print server using the TCP IP protocol and selecting the NetWare protocol configuration 19 Use the BRCONFIG command or TELNET command SET NETWARE RES...

Страница 78: ...lect the appropriate volume and press ESCAPE to return to the main menu The following steps apply to configuring a remote printer with NDS support on NetWare 4 1x systems 6 a Select Print Servers from the PCONSOLE menu and then select the name of the PSERVER NLM on your host computer b Select Printers c Press INSERT to get Object Class menu d Press INSERT and enter the Printer Name any unique name...

Страница 79: ...number of this printer since it will be used later in the configuration process c If desired type in a new name for the printer d Go to Type press ENTER highlight Remote Other Unknown and press ENTER again The other settings in this menu are not required e Push ESCAPE and save the changes f Push ESCAPE and select Queues Serviced by Printer g Highlight the printer name that you just configured and ...

Страница 80: ...r number you selected during the PCONSOLE configuration in the previous steps Service is the name of the service assigned by NetWare print server name where the default services are BRN_xxxxxx_P1 or BRO_xxxxxx_P1 for the Brother printer where xxxxxx is the last six digits of the Ethernet address MAC address For example to set up remote Printer 3 for a Brother printer with the print server BRN_3101...

Страница 81: ...TWARE PRINTING 6 19 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 82: ... Ethernet address 2 From a Macintosh network the easiest way to change this name is to assign an IP address to the printer and then use a Web browser to change the name Connect to the print using a web browser and then click on Administrator Settings Network Board Settings enter the password then select Configure AppleTalk Click BRN_xxxxxx_P1_AT then on Service Name enter the new name that you wis...

Страница 83: ...ly enable the EtherTalk protocol from the Network Control Panel on the Macintosh If the EtherTalk protocol is not selected or the Network Control Panel does not exist you must use Apple s Network Installer software to add these capabilities Please ensure that you install the appropriate PPD file supplied with your printer You will find a BR Script PPD installer icon which will copy the necessary f...

Страница 84: ...etup Guide for information on how to print the configuration page on your print server How to Select the Print Server AppleTalk EtherTalk 1 Open the Chooser from the Apple Menu on the Macintosh and then click on the LaserWriter icon if necessary select the appropriate AppleTalk zone from the Network Control Panel Figure 2 Macintosh Chooser 2 Click on the appropriate print server and close the Choo...

Страница 85: ...sktop Printer utility this can be found from the Apple menu this is only available from System 8 6 or later When you run it you will see the following screen Figure 3 Selecting LPR Printing 1 Select the Printer LPR option and click OK You will then see the following Figure 4 Selecting the PPD and LPR Configuration ...

Страница 86: ...st 6 digits of the Ethernet address Figure 5 Entering the IP address and Queue If you do not specify the correct value the printer may not print or it may not print the data correctly Please ensure that the value you enter here matches with the Service name of the printer 1 Click OK to go back to the previous screen 2 You are now ready to create the printer for use To do that click the Create butt...

Страница 87: ...ormat http ip_address where ip_address is the address of the printer PC users can also use the BRAdmin application to change printer and print server details Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer 3 Refer to chapter 9 for more informatio...

Страница 88: ...ng systems such as Windows 3 x with the addition of vendor supplied software that supports the Hewlett Packard JetDirect card Quick Tips 1 One way to print the details of all network settings is to print a configuration page Refer to the Quick Setup guide for information on how to print the configuration page Because DLC is a non routable protocol there cannot be a router between the print server ...

Страница 89: ... NT 4 0 systems click on the Protocol tab and click Add Windows 2000 users click the Install button from the General Tab 3 Select DLC Protocol and then OK or Add if using Windows 2000 You may be asked for the location of the files for Intel based computers the necessary files are stored in the i386 directory of the Windows NT CD ROM If you have a non Intel platform specify the correct directory on...

Страница 90: ...s in the larger box under Card Address Select the address of the desired print server you can see the Ethernet address on the printer configuration page You can find the node name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server 9 The selected print server address will then appe...

Страница 91: ... the Ethernet address on the printer configuration page You can find the node name and MAC address by printing out the printer configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server 6 The selected print server address will then appear in the smaller box under Card Address 7 Type in any desired name for the port the name must no...

Страница 92: ...te printer options and then click OK Configuring DLC on Other Systems To use DLC on other network systems you will generally need vendor supplied software Typically such software will support the Brother print servers Follow the vendor s instructions to install the DLC protocol on your system Once the protocol is installed create a network port in the same way that you did for Windows NT in the pr...

Страница 93: ...CHAPTER 8 DLC PRINTING 8 6 Other Sources of Information 1 Visit http solutions brother com for more information on network printing ...

Страница 94: ...rk and printer configuration details You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and computer Quick Tips 1 The default IP address of Brother print servers is 192 0 0 192 To change it use the print front panel if applicable the BRAdmin application or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 10 of ...

Страница 95: ... the print server if you are in Microsoft Windows domain Workgroup environment Enter the DNS name of the printer if connecting to a network that uses the DNS protocol Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this user guide to learn how to configure the IP address of the printer ...

Страница 96: ...rvers have a sample IP address of 192 0 0 192 however you can easily change this IP address number to match with the IP address details of your network This can be done in any of the following ways 1 Printer front panel setting If your printer has an LCD front panel 2 BRAdmin application for Windows 95 98 Me NT 4 0 2000 using the IPX SPX or TCP IP protocol 3 DHCP Reverse ARP rarp or BOOTP 4 The AR...

Страница 97: ...t server must be on the same logical network as your host computers if it is not you must properly configure the subnet mask and the router gateway Using the printer front panel to allocate an IP address printers with LCD panels only Refer to the Quick setup guide for details on how to configure IP address information using the printer control panel By using the front panel of the printer you can ...

Страница 98: ...Brother print server As the default IP address of Brother print servers is 192 0 0 192 the print server will probably be incompatible with the IP address numbering scheme on your network If you are not using DHCP BOOTP or RARP you will want to change the IP address There are two ways that you can do this from within BRAdmin 1 Use the IPX SPX protocol 2 Use the TCP IP protocol and let BRAdmin find ...

Страница 99: ...k it You will be asked for a password The default password is access 4 Select the TCP IP tab and set the IP address Subnet mask and Gateway as needed 5 Click OK Using BRAdmin and the TCP IP Protocol to change the IP address If your PC has only the TCP IP protocol do the following 1 Select TCP IP filter in the left frame of the main window 2 Select the Device menu and choose the Search Active Devic...

Страница 100: ...cally obtains its IP address from DHCP server and register its name with any RFC 1001 and 1002 compliant dynamic name services If you do not want your print server configured via DHCP BOOTP or RARP you must set the BOOT METHOD to static this will prevent the print server from trying to obtain an IP address from any of these systems To change the BOOT METHOD use the print front panel for those prin...

Страница 101: ...ent that is there cannot be a router between the print server and operating system to use the arp s command If there is a router you may use BOOTP or other methods described in this chapter to enter the IP address If your Administrator has configured the system to deliver IP addresses using BOOTP DHCP or RARP your Brother Print Server can receive an IP address from any one of these IP address allo...

Страница 102: ...he second entry is the name of the print server the name must be the same as the one you put in the etc hosts file If the rarp daemon is not already running start it depending on the system the command can be rarpd rarpd a in rarpd a or something else type man rarpd or refer to your system documentation for additional information To verify that the rarp daemon is running on a Berkeley UNIX based s...

Страница 103: ... if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab and enter the name network type 1 for Ethernet Ethernet address and the IP address subnet mask and gateway of the print server Unfortunately the exact format for doing this is not standardized so you will need to refer to your system documentation to determine how to enter this information man...

Страница 104: ...o do this on a printer that has an LCD panel take the printer off line by pressing the SEL button press and hold down the SHIFT button then press the UP arrow button until PRINT CONFIG is displayed press the SET button The printer will then print out a configuration sheet the sheet labeled Print Configuration contains all Print Server configuration information Put the printer back on line again by...

Страница 105: ...subnet mask you wish to assign to the print server check with your network manager for the subnet mask to use For example Local SET IP SUBNET 255 255 255 0 If you do not have any subnets use one of the following default subnet masks 255 255 255 0 for class C networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks The leftmost group of digits in your IP address can identify the typ...

Страница 106: ...T subnet mask where subnet mask is the desired subnet mask you wish to assign to the print server check with your network manager for the subnet mask to use For example Local SET IP SUBNET 255 255 255 0 If you do not have any subnets use one of the following default subnet masks 255 255 255 0 for class C networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks The leftmost group of...

Страница 107: ...CHAPTER 10 TCP IP CONFIGURATION 10 12 Other Sources of Information Visit http solutions brother com for more information on network printing ...

Страница 108: ...ubleshooting Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print Server it is divided into the following sections 1 Installation Problems 2 Intermittent Problems 3 Protocol Specific Troubleshooting ...

Страница 109: ... panel near the UTP Ethernet connector are OFF or the Orange F LED is blinking then the network firmware settings may be corrupted NC 2000 series print server users please consult the troubleshooting section of the NC 2000 series user guide b In this event try to restore the factory default settings of the print server by pressing the TEST switch on the back panel of the printer for longer than 5 ...

Страница 110: ...e using Novell system Verify that the print server can be seen on the network To do this login as the SUPERVISOR not as someone with supervisor privileges or ADMIN for Netware 4 or later servers go into PCONSOLE or NWADMIN select PRINT SERVER INFORMATION and select the name of the print server make sure that you have entered the print server name If you can see Print Server Status and Control in t...

Страница 111: ...s For further information refer to the NC 2000 series network user guide 4 If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub if applicable Also if you have a hub or multi port repeater verify that the hub or repeater port is good by trying the print server on a different port or on the other hub or multi port repeater 5 If you have a bridge or router located ...

Страница 112: ...all jobs but large graphics jobs are distorted or incomplete make sure that you have adequate memory in your printer and the latest printer driver installed on your computer The latest Brother printer drivers can be downloaded from http solutions brother com 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems ...

Страница 113: ...RINTING PROBLEMS 2 If you used BRCONFIG NCP or ccr to enter the IP address make sure that you exited the remote console properly with a CTRL D or EXIT and that you turned the printer off and then again it may take up to two minutes for the IP address to take effect 3 Make sure that the TCP IP protocol of the print server is enabled 4 If you used rarp make sure that you started the rarp daemon on a...

Страница 114: ...ure the etc printcap file for lpd operation then you might also edit the etc printcap file and change the following line in the entry for the printer if lp dev null then to lp 3 If you are using a Berkeley based UNIX make sure that the daemon is started on Berkeley based systems with the command lpc start printer where printer is the name of the local print queue 4 If you are using an AT T based U...

Страница 115: ... EOT set to string number 3 control D For example SET SERVICE BRN_xxxxxx_P1 EOT 3 NC 2000 series print servers use service names that begin with BRO_xxxxxx_P1 The above line on a NC 2010h or a NC 2100h would be SET SERVICE BRO_xxxxxx_P1 EOT 3 9 If the lines of a text file are staggered make sure that you have specified a remote printer rp name of TEXT in your etc printcap file 10 If you are using ...

Страница 116: ...e NetBIOS name of the print server in the Name or address of server providing lpd box Windows 95 98 Me Peer to Peer Print LPR Troubleshooting If you are having trouble printing on a Windows 95 98 Me Peer to Peer network LPR method check the following 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to the Windows 95 98 Me Peer to Peer chapters You may fi...

Страница 117: ...e Latest HP JetAdmin software Restart the system and then add the HP JetAdmin service Windows 95 98 Me NT 4 0 Peer to Peer Print NetBIOS Troubleshooting If you are having trouble printing on a Windows 95 98 Me NT 4 0 or later Peer to Peer network NetBIOS check the following 1 Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95 98 Me NT 4 ...

Страница 118: ...e check to make sure that the E mail parameters that you configured on the PC and on the remote print server match those that are configured on the E mail servers 2 If you can print small files OK but are having problems printing large files the problem may be in the e mail system Some E mail systems have difficulties printing large files If the file does not reach its destination intact then the ...

Страница 119: ... case use a different port number port 80 or configure your Firewall to allow Port 631 data through To send a print job using IPP to a printer using Port 80 the standard HTTP port enter the following when configuring your Windows 2000 system http ip_address ipp Get More Info option in Windows 2000 not working If you are using a URL of http ip_address 631 or http ip_address 631 ipp the Get More Inf...

Страница 120: ...nfig software or by using a web browser or the BRAdmin application and in the file server using the PCONSOLE Print Server Information Change Password command 2 If you created the print queue using PCONSOLE and instead of BRAdmin make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER servername ENABLED command 3 Have you exceeded your NetWare user limit 4 Make...

Страница 121: ...r versions may cause PostScript errors Also verify that you get the correct printer information when you select Printer Info from the Setup button in the Chooser 4 Make sure that you have selected the correct Printer Description File PPD from the Chooser otherwise PostScript errors may result 5 Verify that you have selected the correct AppleTalk zone Because the print server gets its zone informat...

Страница 122: ...Browser Troubleshooting TCP IP 1 If you can not connect to the print server using your web browser it may be worth checking the Proxy Settings of your browser Look in the Exceptions setting and if necessary type in the IP address of the print server This will stop your PC from trying to connect to your ISP or proxy server every time you wish to look at the printer server 2 Make sure that you are u...

Страница 123: ...y command utility DEC NCP or NCL Utility BRAdmin Recommended The Brother BRAdmin application can use the TCP IP or IPX SPX protocol This utility allows you to graphically manage aspects of the network and printer It can also be used to upgrade the firmware of the print server HTTP Recommended Use your favorite web browser to connect to the Brother print server This will allow you to configure prin...

Страница 124: ...e Brother BRAdmin utilities menu or insert the Brother BRAdmin utility diskette into Drive A and type A BRCONFIG at the DOS system prompt If you have only one print server you will be immediately connected to that server If you have more than one print server you will be given a list of available print servers Type the number of the print server to which you wish to connect When you are connected ...

Страница 125: ...P text service adds carriage return after each line feed POSTSCRIPT_P1 PostScript service switches PJL compatible printer to PostScript mode PCL_P1 PCL service switches PJL compatible printer to PCL mode BRN_xxxxxx_P1_AT AppleTalk and LPD service for Mac OS 8 6 or later BRN_xxxxxx_P1 NetWare service and NetBIOS service TCP IP and LAT are enabled for backwards compatibility where xxxxxx is the last...

Страница 126: ... if we add a significant new feature to our print server it can result in the print server being factory reset Because of this we STRONGLY recommend that you make a note of the current print server configuration before you upgrade To do this Print out a configuration page refer to your Quick Setup Guide for information on how to print a configuration page There are three methods of upgrading the f...

Страница 127: ...talled in your network many Unix systems provide TFTP support you may wish to use this option The new firmware file must be located in the TFTP BOOT directory on your TFTP server In this case your PC makes the print server read the firmware data from the assigned TFTP server If you do not provide the correct file name then the upgrade will fail You must also ensure that the firmware file is set so...

Страница 128: ...all parameters and that your network connections are good Then power the print server printer off and then on again to retry the download If you encounter problems upgrading the firmware and you find that the network portion of the printer no longer functions you should try re programming the print server by using the COPY command from the DOS prompt of your PC To do this connect a parallel cable ...

Страница 129: ...0 Connected to 220 0 250 200 220 FTP print service V 1 05 Use the network password for the ID if updating User 220 0 250 200 none cambridge 230 User cambridge logged in ftp bin 200 Ready command OK ftp hash Hash mark printing on ftp 2048 bytes hash mark ftp send brnt261 blf 200 Ready command OK 150 Transfer Start 226 Data Transfer OK Entering FirmWareUpdate mode ftp 1498053 bytes sent in 8 52Secon...

Страница 130: ...NDIX A 8 Reloading using the FTP Protocol from a Web Browser Please visit the Brother Solutions Web site at http solutions brother com for more information on upgrading the print server using a web browser ...

Страница 131: ... 1 2 1 10 A 4 A 7 H hosts 3 3 HP distributed print service 1 7 HP JetDirect 3 1 HP UX 1 3 1 7 HTTP 9 1 10 2 A 1 Hyper Text Transfer Protocol 9 1 I IBM LAN Server 2 1 IBM RS 6000 AIX 1 8 IBM AS4000 1 11 IIS 2 1 3 1 Internet 5 1 Internet Printing 5 1 IPP 2 1 2 4 3 1 5 1 5 11 IPX SPX 10 1 ISP 5 2 J JetAdmin 11 10 JetDirect 3 1 L LAN Server 2 9 4 8 LED 11 4 Linux 1 1 1 6 lpc 1 5 1 12 lpstat 1 5 M Maci...

Страница 132: ...ler networks 3 1 SMB 4 1 4 8 smit 1 8 SMTP 5 2 5 8 Sun Solaris 2 x 1 9 sysadmsh 1 10 System 8 6 7 1 7 4 T TCP IP 1 1 10 1 TELNET 4 3 5 6 10 2 10 11 A 1 A 2 TEXT_P1 1 1 1 4 A 3 TFTP GET A 5 TFTP PUT A 5 TGV s Multinet 1 11 U UNIX 1 1 W Web browser 10 2 WebJetAdmin A 1 Windows 2000 2 1 3 1 5 1 8 1 11 12 Windows 2000 Printing 2 3 2 4 Windows 95 98 Me 3 1 Windows NT 8 1 Windows NT 3 51 2 1 Windows NT ...

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