86
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See
Make sure you are using the paper support flap. (See
Machine feeds multiple pages
Make sure the paper is loaded properly in the paper tray. (See
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See
Printed pages double-feed and
cause a paper jam.
Make sure you pull out the paper support until it clicks.
Printing Received Faxes
Difficulty
Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See
Printing a reduced incoming fax
Phone Line or Connections
Difficulty
Suggestions
Dialling does not work. (No dial
tone)
Make sure the machine is plugged in and not in
Power Save
mode.
Check all line cord connections.
(Not available in New Zealand) Change Tone/Pulse setting. (See
Quick Setup
Guide
.)
Lift the external phone’s handset, (or the machine’s handset or cordless handset
if available), and then dial the number to send a manual fax.
The machine does not answer
when called.
Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
on page 31.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Printing (Continued)
Difficulty
Suggestions