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11 - 1 TROUBLESHOOTING

11

11

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you
may encounter with a Brother print server, it is divided into the
following sections:

1

Installation Problems

2

Intermittent Problems

3

Protocol-Specific Troubleshooting

Installation Problems

If you cannot print over the network, check the following:

1

Make sure that the printer is powered on, is on-line and ready to
print.

Verify that the printer and the configuration are good by printing
the printer settings page. Refer to the Quick Setup Guide. If the
test fails, check:

a

If the LED is not blinking after connected to the network, then
the network firmware settings may be corrupted. Please refer
to Step 3.

b

In this event, try to restore the factory default settings of the
print server. To reset the print server, turn off the printer and
then turn it on while holding down the + button. Keep the
button pressed down until the LCD display shows

READY

. You

can check the settings by printing the printer settings page.

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Содержание 8050N - B/W Laser Printer

Страница 1: ...in a convenient place for quick and easy reference at all times The Brother Solutions Center http solutions brother com is your one stop resource for all your printer needs Download the latest drivers and utilities for your printers read the FAQs and troubleshooting tips Some Brother printer models are network ready as standard Other Brother printers can be upgraded with an optional Network Print ...

Страница 2: ...s and MS DOS are trademarks of Microsoft Corporation All other brand and product names mentioned in this user s guide are registered trademarks or trademarks of respective companies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the sp...

Страница 3: ...swers to common technical questions and information about all our products This is available 24 hours a day seven days a week You can use the system to send the information to any fax machine Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about In USA only 1 800 521 2846 Dealers and servic...

Страница 4: ...T 4 0 Windows 2000 XP LAN Server and Warp Server 2 1 Overview 2 1 Windows NT 4 0 and Windows 2000 XP TCP IP Configuration 2 2 Windows 2000 XP Printing Printer Driver not yet installed 2 2 Standard TCP IP Port Printing 2 2 Windows 2000 XP Printing Printer Driver already installed 2 4 Windows NT 4 0 Printing 2 4 Windows NT 4 0 Printing Installing the Brother Peer to Peer Software 2 5 Windows NT 4 0 ...

Страница 5: ...NT 4 0 4 4 Installing the Brother NetBIOS Port Monitor 4 4 Associating the Printer 4 5 Windows 95 98 Me 4 5 Windows NT 4 0 Windows 2000 XP 4 6 Adding a Second NetBIOS Print Port 4 7 Windows 95 98 Me 4 7 Windows NT 4 0 Windows 2000 XP 4 8 LAN Server OS 2 Warp Server Configuration 4 8 Server Configuration 4 8 Workstation Configuration 4 9 Other Sources of Information 4 9 5 Configuring Internet Print...

Страница 6: ...indery Emulation Mode Using BRAdmin 6 6 Configuring the Brother Print Server Queue Server Mode in NDS mode Using BRAdmin 6 8 Configuring the Brother Print Server Queue Server Mode in NDS Mode Using Novell NWADMIN and BRAdmin 6 9 Configuring the Brother Print Server Remote Printer Mode in NDS mode Using Novell NWAdmin and BRAdmin 6 12 Configuring the Brother Print Server Queue Server Mode in Binder...

Страница 7: ...indows NT 4 0 and Windows 2000 8 1 Windows 2000 Printer Setup 8 2 Windows NT 4 0 Printer Setup 8 3 Configuring DLC on Other Systems 8 4 Other Sources of Information 8 5 9 Web Based Management 9 1 How to use a Web Browser to Manage Your Device 9 1 Overview 9 1 How to Connect to Your Printer Using a Browser 9 2 Other Sources of Information 9 2 10 TCP IP Configuration 10 1 Assigning TCP IP Informatio...

Страница 8: ...r to Peer HP JetAdmin Compatible Method Troubleshooting 11 8 Windows 95 98 Me and Windows NT 4 0 Peer to Peer Print NetBIOS Troubleshooting 11 8 Brother Internet Print TCP IP Troubleshooting 11 9 Windows 95 98 Me 2000 XP IPP Troubleshooting 11 9 Novell NetWare Troubleshooting 11 10 AppleTalk Troubleshooting 11 11 DLC LLC Troubleshooting 11 12 Web Browser Troubleshooting TCP IP 11 12 12 Appendix A ...

Страница 9: ...viii Reloading Using the FTP Protocol from a Command Prompt A 7 Reloading Using the FTP Protocol from a Web Browser A 8 13 INDEX 1 ...

Страница 10: ...ypical GUI based Linux installation Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol you can turn the setting off by using control panel buttons to access APIPA in the TCP IP setting of the NETWORK menu If the APIPA protocol is disabled the default IP address o...

Страница 11: ...Unix systems The Brother print server is pre configured to run on a TCP IP network with a minimum of setup The only mandatory configuration of the print server is the allocation of an IP address which can be either automatically assigned using DHCP BOOTP etc or manually assigned using the ARP command BRAdmin Professional utility or the printer control panel General TCP IP UNIX Host Configuration T...

Страница 12: ...t the end of each line for proper formatting of UNIX text files which end in linefeed and do not have carriage returns The text service can also be used for non rasterized graphics such as ASCII PostScript graphics or many types of PCL graphics Choose one of the available services a service name will be used in step 3 BINARY_P1 Binary data TEXT_P1 Text data CR added You may set up multiple print q...

Страница 13: ...ut should also refer to the SCO UNIX Configuration section Users of RS 6000 AIX HP UX Sun Solaris 2 xx and other systems that do not use the printcap file should skip to step 4 SCO user s should also skip to step 4 SCO uses the printcap file but this file is automatically configured via the rlpconf command Make sure this information is added to the end of the printcap file Also make sure that the ...

Страница 14: ...s also true for some other AT T based UNIX systems as well as many VMS based TCP IP software packages for example UCX TGV Multinet etc On SCO systems there is a printcap file but it is automatically configured by the rlpconf command Most of these systems generally use a printer setup program to define the service name remote printer the print server name remote machine or IP address and the local ...

Страница 15: ...he IP address of the printer or the name from the hosts file which corresponds to the IP address of the printer 5 The Remote Queue name is the service name that the printer will use when processing the data Generally we recommend that you use the name BINARY_P1 however if you are planning to send text documents that do not have a carriage return and a line feed then use TEXT_P1 6 Select the approp...

Страница 16: ... 8 Check the box next to Remote Printer is on BSD system 9 You may accept the default values for the remaining items 10 Click OK to configure the printer You should now be able to print using the lp d command with the printer name If you are using the HP distributed print service the configuration procedure is slightly different because you are sending the print jobs to a file server which in turn...

Страница 17: ...1 Remote Printer is on a BSD System Yes IBM RS 6000 AIX Configuration The RS 6000 AIX operating system uses the smit program to set up the remote printer The procedure is as follows for AIX 4 0 and later 1 Enter smit and select devices 2 Select Printer Plotter 3 Select Print Spooling 4 Select Add a Print Queue 5 Select Remote 6 Enter the following Remote Printer Settings Name of queue user selecta...

Страница 18: ... of queue on remote printer print server binary or text service name eg BINARY_P1 or TEXT_P1 Name of device to add user selectable for example lp0 Sun Solaris 2 x Configuration Sun Solaris 2 x uses the lpsystem and lpadmin programs for remote printer configuration lpsystem t bsd prnservername lpadmin p queue s prnservername prnserverservice accept queue not required on newer Solaris systems enable...

Страница 19: ...n NIS or other name services Also note that due to a bug in the Sun lpd implementation on Solaris 2 4 and earlier releases you may experience problems printing very long print jobs If this is the case a workaround is to use the raw TCP port software as described later in this chapter SCO UNIX Configuration To configure a printer in version Version 5 x of SCO Unix use the SCOADMIN program 1 Select ...

Страница 20: ...available interfaces and select the desired one as the Name of interface using the cursor keys Dumb is a good choice 8 Select Direct as the Connection 9 Enter the desired Device name dev lp generally works 10 Select Hardwired as the Device 11 Select No for the Require banner field Older SCO Unix Systems The Brother print servers support the FTP protocol Earlier SCO Unix systems are often configure...

Страница 21: ...ote that the IP address and description must be enclosed in single quotes For example CRTOUTQ OUTQ BR1 RMTSYS INTNETADR RMTPRTQ BINARY_P1 AUTOSTRWTR 1 CNNTYPE IP DESTTYPE OTHER MFRTYPMDL HP5SI INTNETADR 10 0 0 200 TEXT Arnes Printer If you are using A4 paper you may find that the printer page formatting is incorrect this is probably because your AS 400 system is set to Letter sized paper to resolv...

Страница 22: ... UNIX host computer running the lpd line printer daemon If you have not created a spool directory for the Brother print server on your UNIX host computer you will need to do so now the printer setup utilities in HP UX AIX Solaris 2 xx and other systems will automatically create the spool directory The lpd spool directory is usually located in the usr spool directory check with your system manager ...

Страница 23: ...t the daemon This is done on Berkeley compatible UNIX systems with the lpc start command as shown in the following example lpc start laser1 Other Sources of Information Refer to chapter 10 of this User s Guide to learn how to configure the IP address of the printer ...

Страница 24: ...ck Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicable the BRAdmin Professional Web BRAdmin software or let your DHCP server allocate an IP address to the pr...

Страница 25: ...con in the Control Panel window of the Windows NT 4 0 system use the Start button on Windows NT 4 0 to access the Settings Control Panel menu The default configuration of Windows 2000 XP automatically installs the TCP IP protocol Refer to the appropriate section in this chapter for more information Windows 2000 XP Printing Printer Driver not yet installed By default Windows 2000 XP systems install...

Страница 26: ... or name then you will receive an error message 10 Click the Finish button to complete the Wizard 11 Now that you have configured the port you must specify which printer driver you wish to use Select the appropriate driver from the list of supported printers If you are using a driver supplied with the printer on CD ROM then select the Have Disk option to browse to the CD ROM You can also click the...

Страница 27: ...Printing If you did not install the TCP IP protocol during the installation of your Windows NT 4 0 system either workstation or server follow these steps If you have already installed the TCP IP protocol proceed to the next section 1 Go to the Start button choose Settings and then select Control Panel 2 Run the Network applet by double clicking the Network icon and then click on the Protocols tab ...

Страница 28: ...gram will create the directory for you if it does not already exist on your disk 6 Enter the Port name that you wish to use and click OK The default port name is BLP1 Whichever name you choose it must be unique and it MUST begin with BLP 7 You must now enter the actual IP address of the print server in the IP Address field If you have edited the hosts file on your computer or are using Domain Name...

Страница 29: ...his chapter and click on Next 5 Select the desired printer model If the correct model is not displayed click on the Have Disk option and insert the CD ROM supplied with your printer 6 If the driver already exists select Keep Existing Driver if it does not exist this step will be skipped and then click on Next 7 If desired change the name of the printer then click Next 8 If desired make the printer...

Страница 30: ... wish to print to and click OK And then click Close in the Printer Ports dialog You should now see the port that you have just created in the Print to the following port s setting of the printer driver LAN Server OS 2 Warp Server Configuration Brother print servers will work with IBM LAN Server OS 2 Warp Server networks that have IBM TCP IP V2 0 or later installed on the file server TCP IP is supp...

Страница 31: ...ow Enter the following You may leave the other entries blank Click on the OK button The pipe should be highlighted if not click on it Click on the Create button to create the printer Early versions of Warp Server have a bug in which the named pipes do not appear the problem does not affect Warp Connect or LAN Server This problem is fixed via a patch available from IBM LPD server The Brother print ...

Страница 32: ...hould print the CONFIG SYS file on the printer Note that if you selected a binary service as the LPD printer name the lines will be staggered don t worry about this because normal DOS Windows and OS 2 applications will print OK 9 The Brother print server will appear as a standard OS 2 printer to application programs To make the print server operate transparently with DOS programs execute the follo...

Страница 33: ...the printer appear to the software as a printer that is directly connected to the parallel port of the workstation Other Sources of Information Refer to chapter 10 of this User s Guide to learn how to configure the IP address of the printer ...

Страница 34: ...esources with other PCs on the network without the need for a central file server Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicable the BRAdmin Profe...

Страница 35: ...istrator then installs the printer driver and port driver using this software he can save the file to the File server or send the file in E mail to users Then each user just clicks that file to have the printer driver port driver IP address and so on automatically copied to their PC For more information see the Driver Deployment Wizard User s Guide on the CD ROM TCP IP Printing Our Peer to Peer pr...

Страница 36: ...ust now enter the actual IP address of the print server in the Printer name or IP address field If you have edited the hosts file on your computer or are using Domain Name System you can also enter the name of the print server As the print server supports TCP IP and NetBIOS names you can also enter the NetBIOS name of the print server The NetBIOS name can be seen in your printer settings page By d...

Страница 37: ...n push Next 5 Select the correct driver Click Next when you are done 6 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 7 Select the Brother LPR port the port name you assigned in step 6 of the Installing the Brother Peer to Peer Software section and press ...

Страница 38: ...and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which case use BLP2 etc Once you have specified the port name click the OK button You will then see the Port Properties dialog Enter the IP address of the printer that you wish to print to and click OK You should now see the port that you have just cr...

Страница 39: ...are connected to Microsoft networks Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicable the BRAdmin Professional Web BRAdmin software or let your DHCP ...

Страница 40: ...95 98 Me is WORKGROUP however you could change this to anything you want With Windows NT 4 0 Microsoft introduced the concept of Domains A domain offers centralized security management whereas a workgroup offers distributed security management The print server does not care if your network consists of a Workgroup or a Domain the only thing you must tell it is the name of the workgroup or domain Th...

Страница 41: ... you are not sure what your domain name or workgroup name is look in the Identification tab in your Windows 95 98 Me and Windows NT 4 0 network applet You can also use a standard WWW browser to change the NetBIOS name To do this connect to the print server using its IP address and then select the Configure NetBIOS option from the Network Configuration screen then enter your workgroup domain name i...

Страница 42: ...u Then select the Network Print Software menu to start the Brother Network Print Software installation program 3 Push the Next button in response to the Welcome message 4 Select Brother Peer to Peer Print NetBIOS installation 5 Select the desired directory to install the Brother Network Direct Print files and push Next 6 Enter the port name that you wish to use The port name must start with BNT Fo...

Страница 43: ...s the last six digits of the Ethernet address and ServiceName is the service name for NetBIOS of the print server By default it is BINARY_P1 For example BRN_310107 BINARY_P1 8 Then press OK 9 Click the Finish button You must now restart your computer before you can continue Associating the Printer 1 You must now create a printer on your Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP systems u...

Страница 44: ...wish to print out a test page select Yes and then select Finish You are now ready to print If necessary you can share the printer on your PC so that all print jobs are routed through your computer Windows NT 4 0 Windows 2000 XP 2 Select Add Printer to begin the printer installation 3 Click Next when you get the Add Printer Wizard window 4 Select Local printer Windows 2000 or Local printer attached...

Страница 45: ...ings and open the Printers window Click on the icon of the printer that you wish to configure select File from the menu bar and then choose Properties Windows 95 98 Me 2 Click on the Details tab and push the Add Port button In the Add Port dialog select the Other radio button and then highlight Brother NetBIOS port Click OK and enter the port name The default port name is BNT1 If you have already ...

Страница 46: ...ting of the printer driver LAN Server OS 2 Warp Server Configuration As Brother print servers support the SMB protocol over TCP IP via a NetBIOS interface you can easily configure your printer to work with an IBM LAN Server and OS 2 Warp Server networks that have IBM TCP IP V2 0 or later installed on the fileserver Use the following procedure to configure the LAN Server OS 2 Warp Server or OS 2 Wa...

Страница 47: ...xxx is the last six digits of Ethernet address and ServiceName is the service name of the print server BINARY_P1 by default For example NET USE LPT2 BRN_310107 BINARY_P1 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer chapter 10 of this User s Guide to learn how to configure the IP address of the printer You can find the NetBIOS name...

Страница 48: ...operating systems Skip to the Windows 2000 IPP Printing section of this document Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicable the BRAdmin Profes...

Страница 49: ... a standard Windows 95 98 Me 2000 XP and Windows NT 4 0 compatible printer Any Windows 95 98 Me 2000 XP and Windows NT 4 0 applications program can therefore print to this printer and hence to the virtual port without modification or operational procedure When a job is printed to the BIP virtual port it is actually MIME encoded converted to a standard Internet E mail message and sent out to a Brot...

Страница 50: ... generally the mail account name will be the first part of the E mail address for example if you assign the E mail address emailprinter xyz com then the mail account name would be emailprinter 2 Make sure that the print server is installed and running with TCP IP enabled and has a valid IP address assigned to it Because access to the E mail server on most networks is usually restricted you may nee...

Страница 51: ...Enter the address of the POP3 server consult your network administrator if you do not know this address 5 Enter the mailbox name for the remote Brother print server Usually this will be the first part of the E mail address for example if the E mail address of the print server is emailprinter xyz then the mailbox name would be emailprinter 6 Enter the password for the mailbox if any Skip this secti...

Страница 52: ...int Using a Web Browser to Configure the Print Server 1 Connect to the print server IP address using your web browser 2 When you reach the network configuration screen you will be prompted for a password The default password is access 3 Select the Configure POP3 SMTP option and enter the information as described above Refer to Brother Internet Print Using a Web Browser to Configure the Print Serve...

Страница 53: ... of the E mail address that you defined previously for example usually if the E mail address is emailprinter xyz com then the mailbox name is emailprinter 3 The print server is set by default to poll the POP3 server every 30 seconds If you wish to change this value enter the command SET POP3 POLLING rate where rate is the polling rate in seconds Type EXIT to exit the console and save the changes Y...

Страница 54: ...button 5 Select the desired directory to install the BIP files and then push Next The installation program will create the directory for you if it does not already exist 6 You will then be asked for a port name Enter the name of the port The port name must begin with the BIP and end with a number for example BIP1 7 You will then see a message about Partial E mail Print Partial E mail Print is the ...

Страница 55: ...e standard Windows 95 98 Me 2000 XP and Windows NT 4 0 printer setup procedure To do this go the Start button select Settings and then Printers 12 Select Add Printer to begin the printer installation 13 Click Next when you get the Add Printer Wizard window For Windows 95 98 Me users 14 Select Local Printer when you are asked how the printers are connected to your computer and push Next For Windows...

Страница 56: ... driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 18 Enter any desired name for the BIP remote printer and press Next Note that this name does not need to match the port name that you assigned in step 6 or E mail address that you assigned in step 9 19 Select No when asked if you want to ...

Страница 57: ... Windows 2000 XP IPP Printing Use the following instructions if you wish to use the IPP printing capabilities of Windows 2000 XP 1 Run the Add Printer Wizard and click the Next button when you see the Welcome to the Add Printer Wizard screen 2 You are now able to select Local Printer or Network Printer For Windows 2000 Make sure that you select Network Printer For Windows XP Make sure that you sel...

Страница 58: ...successful communication you will see the model name of the printer automatically This means that you do not need to inform Windows 2000 the type of printer driver to be used 6 Click OK You will then see the printer selection screen in the Add Printer Wizard 7 If your printer is not in the list of supported printers click the Have Disk button You will then be asked to insert the driver disk 8 Clic...

Страница 59: ... data If you are using the built in service names that the Brother print server supports you can also use the following However please note the Get More Info option will not display any printer data http printer_ip_address 631 brn_xxxxxx_p1 http printer_ip_address 631 binary_p1 http printer_ip_address 631 text_p1 http printer_ip_address 631 postscript_p1 http printer_ip_address 631 pcl_p1 http pri...

Страница 60: ...eate a NDPS Printer for Netware 5 you have to configure the IP address of the print server in advance The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print server is 192 0 0 192 To change it use the printer control panel if applicable the BRAdmi...

Страница 61: ...ons by using the BRAdmin application NetWare 5 users wishing to configure an NDPS printer must use the NWADMIN application supplied with NetWare 5 Please note that it is possible to create IPX BINDERY or NDS based queues on a NetWare 5 system using the BRAdmin application You must install the Novell NetWare Client 32 if you wish to create queue information on your NetWare servers using the BRAdmin...

Страница 62: ...r within an NDS tree before creating server based printer agents If the NDPS manager controls a printer attached directly to the server you must load the manager on the server that the printer is attached to 1 In NetWare administrator navigate to the area you want the NDPS manager to reside Select Object Create NDPS Manager and click OK 2 Enter an NDPS manager name 3 Browse to a server which has N...

Страница 63: ...con for the type of driver you want to add This will be a 3 1x 95 98 Me or NT4 0 driver for NetWare 5 Additionally a Windows 2000 driver is available for NetWare 5 1 If you are using NDPS version 1 with NetWare 4 x only 3 1x and 95 98 Me options will be available NDPS version 2 for NetWare 4 x will support Windows NT 4 0 drivers automatic download 6 A complete list of currently loaded resources of...

Страница 64: ...and select a NDPS Manager Select Novell Printer Gateway for the Gateway type and click OK 5 Select None for the printer Type and Novell Port Handler for the Port Handler Type Then click OK 6 You must now specify the type of connection that you are going to use There are four possible options Select the LPR over IP option 7 Enter the relevant details of the printer and Brother recommends typing Bin...

Страница 65: ... are now ready to print Configuring NetWare 3 and NetWare 4 Systems Brother s BRAdmin application provides similar functionality to the NetWare PCONSOLE utility or the NWADMIN utility in NetWare 4 1x or later To use the BRAdmin application to configure a Brother print server under NetWare make sure that you are logged in as SUPERVISOR NetWare 2 xx or 3 xx or ADMIN NetWare 4 1x or later and perform...

Страница 66: ...he New Queue button and type in the queue name which you wish to create e Once you have done that highlight the queue name you created and click on the Add button f Click on Close and then OK Now exit the BRAdmin application You are ready to print You can find the node name and MAC address by printing out the printer settings page Refer to the Quick Setup Guide for information on how to printer th...

Страница 67: ...t NDS tree and NDS context you can manually enter this information or by clicking on the down arrow by the side of NDS tree and the Change button by the side of NDS Context you can let BRAdmin display your choices automatically Once you have specified this information click on the Change NDS queues button c In the NetWare Print Queues screen select the appropriate TREE and Context and then click t...

Страница 68: ...r configuration using the NWADMIN application in conjunction with the BRAdmin application 1 Make sure that you are logged in as ADMIN in NDS mode on the NetWare 4 1x or later file server and start the NWADMIN application 2 Select desired Context that will contain the Printer and then click on Object from the menu bar and then Create When you get the New Object menu select Printer and then OK 3 Ent...

Страница 69: ...Create You can find the current service name and MAC address by printing out the printer settings page Refer to the Quick Setup Guide for information on how to print the settings page on your print server Important Do not assign a password to the print server or it will not log in 15 Double click on the name of your print server Click on Assignments and then Add 16 If necessary change the director...

Страница 70: ...e service assigned by NetWare server name cannot be used for both queue server mode and remote printer mode 21 Enter the NDS tree name note that a print server can service both NDS and bindery queues 22 Type in the name of the context where the print server resides 23 Exit the BRAdmin application making sure that you save the changes that you have made You are now ready to print If you want to ena...

Страница 71: ...r the name of the printer and select Create 5 Double click on the print server name of your PSERVER NLM Click on Assignments and then Add 6 If necessary change the directory context Select the printer you created and click OK Note the number of the printer as you will use this later then click OK 7 Select the desired Context that will contain the default print queue and then click on Object and Cr...

Страница 72: ...e and then reload it in order for the changes to take effect As an alternative to Brother s BRAdmin application or the Novell NWADMIN application you can use the standard Novell PCONSOLE utility in conjunction with Brother s BRCONFIG program to set up your print queues BRCONFIG program will be installed at the same time when you install the BRAdmin and you can find the BRCONFIG in the menu Start P...

Страница 73: ...r on which the print queue will reside If there is more than one file server that you wish to print from repeat this command as many times as necessary 7 Type EXIT to exit the BRCONFIG remote console program and save the changes then start the Novell PCONSOLE utility 8 If you have NetWare 4 xx change the mode to Bindery Mode by pressing F4 key Select print server Information NetWare 3 xx or print ...

Страница 74: ... if this is a new queue 14 Press INSERT to get a list of the queue server candidates and select the print server service name from step 9 Press ENTER 15 Press ESCAPE several times until you return to the Available Options menu Force the print server to rescan file servers for print jobs You may either turn the printer off and on again or you may use the BRCONFIG or TELNET command SET NETWARE RESCA...

Страница 75: ...ress INSERT to get a list of the queue server candidates and select the NetWare print server name from step 4 which will then be added to the list Press ENTER And then press ESCAPE several times to return to the main Available Options menu 11 Select Printers from the Available Options menu 12 Press INSERT and enter a descriptive name for the printer Enter the NetWare print service name of the prin...

Страница 76: ...n Step 4 18 Highlight the Printers option in the print server Information menu 19 Press INSERT and select the name of the printer you entered in Step 12 20 Press ESCAPE several times to return to DOS 21 Execute the BRCONFIG from the Windows menu Select the print server from the list of print servers When you get the message that the print server is connected press the ENTER key and type the defaul...

Страница 77: ...G 1 Make sure that the PSERVER NLM NetWare Loadable Module is loaded on your file server 2 Log into the file server from your PC workstation as ADMIN if you are using NetWare 4 1x if you want NDS support do not login under bindery mode If you are using NetWare 2 xx or 3 xx login as SUPERVISOR 3 Run the PCONSOLE utility from your PC workstation 4 If you are creating a new print queue select Print Q...

Страница 78: ...ect Printers c Press INSERT to get Object Class menu d Press INSERT and enter the Printer Name any unique name is OK e Highlight the printer name and press ENTER twice to get to the Printer Configuration Menu f PCONSOLE will assign a Printer Number Remember this number since it will be used later g Highlight Print Queues Assigned and press ENTER and then INSERT to get a list of available queues h ...

Страница 79: ...onfiguration process c If desired type in a new name for the printer d Go to Type press ENTER highlight Remote Other Unknown and press ENTER again The other settings in this menu are not required e Push ESCAPE and save the changes f Push ESCAPE and select Queues Serviced by Printer g Highlight the printer name that you just configured and press ENTER h Press INSERT choose the desired print queue a...

Страница 80: ...of the service assigned by NetWare print server name where the default services are BRN_xxxxxx_P1 for the Brother printer where xxxxxx is the last six digits of the Ethernet address MAC address For example to set up remote Printer 3 for a Brother printer with the print server BRN_310107_P1 using the PSERVER NLM called BROTHER1PS you would type SET NETWARE NPRINTER BROTHER1PS 3 ON BRN_310107_P1 SET...

Страница 81: ...PRINTING 6 22 Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to chapter 10 of this User s Guide to learn how to configure the IP address of the printer ...

Страница 82: ...ng the AppleTalk also referred to as EtherTalk protocol With the release of System 8 6 or later Apple introduced a TCP IP printing capability This allows Macintosh users to send print jobs using the TCP IP protocol With the release of Mac OS X 10 2 Apple introduced Simple Network Configuration capabilities These Simple Network Configuration capabilities support automatic network configuration If y...

Страница 83: ... Click on BRN_xxxxxx_P1_AT then on Service Name Enter the new name that you wish to appear in Chooser Then click on Submit 3 Mac OS 8 6 or later supports TCP IP printing 4 The default password for Brother print servers is access 5 To print a printer settings page press the Set button three times in rapid succession 6 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP ad...

Страница 84: ...use the Brother print server you must first enable the EtherTalk protocol from the Network Control Panel on the Macintosh If the EtherTalk protocol is not selected or the Network Control Panel does not exist you must use Apple s Network Installer software to add these capabilities The appropriate PPD file supplied with your printer must first be installed Insert the CD ROM into the CD ROM drive of...

Страница 85: ...the Macintosh How to Select the Print Server TCP IP 1 Double click the Macintosh HD icon the Applications Mac OS 9 folder the Utilities folder the Desktop Printer Utility folder in that order If you are using Mac OS 8 6 to 9 04 double click the Macintosh HD icon the Apple Extras folder the Apple LaserWriter Software folder the Desktop Printer Utility folder in that order The Desktop Printer Utilit...

Страница 86: ...7 5 PRINTING FROM A MACINTOSH 2 Select Printer LPR and then click OK 3 Click Change in PostScript Printer Description PPD File 4 Select the appropriate PPD file for the printer and click Select ...

Страница 87: ...RN_XXXXXX_P1_AT XXXXXX are the last six digits of the Ethernet address 7 Click OK Printing the print settings page will allow you to confirm the TCP IP address To print the print settings page refer to the Quick Setup Guide If you do not specify the appropriate queue name the printer will not print correctly Maker sure that the queue name input here matches with the printer s service name ...

Страница 88: ... the printer you are using under Save desktop printer as then click Save Example HL XXXX series 10 Click the printer icon on the Desktop 11 From the Priting menu select Set Default Printer Whenever you send a print job the printer that you just created will be used ...

Страница 89: ... Select your language and follow the on screen instructions for Install Software How to Select the Print Server AppleTalk EtherTalk After installing the PPD use the following steps to select the printer driver 1 Turn the power of the printer ON 2 From the Go menu select Applications 3 Open the Utilities folder 4 Open the Print Center Icon 5 Click the Add Printer button 6 Select AppleTalk 7 Select ...

Страница 90: ...nstalling the PPD use the following steps to select the printer driver 1 Turn the power of the printer ON 2 From the Go menu select Applications 3 Open the Utilities folder 4 Open the Print Center Icon 5 Click the Add Printer button 6 Select LPR Printers using IP 7 Enter the TCP IP address of the printer into the LPR Printer s Address box Printing the settings page will allow you to confirm the TC...

Страница 91: ... will automatically configure itself Please note that Brother recommends that you use Mac OS X 10 2 4 or later version How to Select the Printer Driver 1 From the Go menu select Applications 2 Open the Utilities folder 3 Open the Print Center icon 4 Click the Add Printer button 5 Select Rendezvous and any available machines which are compatible with Simple Network Configuration capabilities will b...

Страница 92: ...osh the easiest way to change the printer or print server parameters is to use a web browser Simply connect to the printer using the format http ip_address where ip_address is the address of the printer Other Sources of Information 1 Refer to chapter 10 of this User s Guide to learn how to configure the IP address of the printer 2 Refer to chapter 9 for more information on web based management ...

Страница 93: ...e Quick Setup Guide for information on how to print the settings page Configuring DLC on Windows NT 4 0 and Windows 2000 To use DLC on Windows NT 4 0 you must first install the DLC protocol 1 Log into Windows NT 4 0 with administrative privileges Go to the Windows NT 4 0 Control Panel and double click on the Network icon Windows 2000 users select the properties of the Local Area Connection 2 On Wi...

Страница 94: ...le click the printer driver that you wish to configure and then select Printers Properties select the Ports tab click on Add Port and continue from Step 6 ignoring steps 11 14 about installing the correct driver 3 Click Next 4 Select Local Printer and make sure that Automatically detect and install my Plug and Play printer is not checked 5 Click Next 6 Select the Create a new port option and highl...

Страница 95: ...d Printer Wizard screen 15 Click Finish Windows NT 4 0 Printer Setup Log into Windows NT 4 0 with administrative privileges From the Start menu select Settings and then Printers 1 Select Add Printer If you have already installed a Brother printer driver double click the printer driver that you wish to configure and then select Printers Properties select the Ports tab and continue from Step 4 ignor...

Страница 96: ...figuring DLC on Other Systems To use DLC on other network systems you will generally need vendor supplied software Typically such software will support the Brother print servers Follow the vendor s instructions to install the DLC protocol on your system Once the protocol is installed create a network port in the same way that you did for Windows NT 4 0 in the previous sections The MAC address Ethe...

Страница 97: ... in a peer to peer configuration if the printer will be heavily used This is because jobs may be rejected due to print spooler timeouts The best solution in these situations is to set up one PC as a server for handling network print jobs All of the other PCs send their print jobs to the server PC using NetBEUI or TCP IP and the server PC then uses DLC to send the print jobs to the Brother print se...

Страница 98: ...ange network and printer configuration details You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer Quick Tips 1 The Automatic Private IP Addressing APIPA protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If the APIPA protocol is disabled the default IP address of a Brother print ser...

Страница 99: ...Your Printer Using a Browser Type http printer s IP Address into your browser you can also use the NetBIOS name of the print server if you are in a Microsoft Windows domain Workgroup environment Enter the DNS name of the printer if connecting to a network that uses the DNS protocol Other Sources of Information 1 Visit http solutions brother com for more information on network printing 2 Refer to c...

Страница 100: ...l is disabled the default IP address of a Brother print server is 192 0 0 192 However you can easily change this IP address number to match with the IP address details of your network This can be done in any of the following ways From your printer s control panel settings if your printer has an LCD panel BRAdmin application for Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP using the IPX SPX ...

Страница 101: ... from Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP The BRAdmin application can use the IPX SPX or TCP IP protocols to communicate with the Brother print server If you wish to use the TCP IP protocol to manage the print server make sure that the print server has a valid IP address There are two ways to change the IP address using the BRAdmin Professional utility Use the IPX SPX protocol Use ...

Страница 102: ...also press the F4 key and try again 3 Select the print server that you wish to configure and double click it You will be asked for a password The default password is access 4 Select the TCP IP tab and set the IP address Subnet mask and Gateway as needed 5 In the IP Config box click the Static radio button 6 Click OK Restart the print server by using BRAdmin Web Browser or TELNET If you are not sur...

Страница 103: ...he node name and MAC address by printing out the printer settings page Refer to the Quick Setup Guide for information on how to print the settings page on your print server 5 Enter the IP address Subnet mask and Gateway if needed of your print server 6 Click OK then select Close 7 With the correctly programmed IP address you will see the Brother print server in the device list If the print server ...

Страница 104: ...tically configure an IP address and subnet mask when a DHCP server is not available The device chooses it s own IP address in the range 169 254 1 0 through to 169 254 254 255 The subnet mask is automatically set to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you do not want your print server configured via DHCP BOOTP or RARP you must set the BO...

Страница 105: ...ws systems that have TCP IP installed as well as Unix systems To use arp enter the following command at the command prompt arp s ipaddress ethernetaddress Where ethernetaddress is the Ethernet address MAC address of the print server and ipaddress is the IP address of the print server For example Windows Unix Linux Systems Tipically Windows Unix and Linux Systems require the hash character between ...

Страница 106: ... not need to use the ARP command The ARP command only works once For security reasons once you have successfully configured the IP address of a Brother print server using the ARP command you cannot use the ARP command again to change the address The print server will ignore any attempts to do this If you wish to change the IP address again use a Web Browser TELNET using the SET IP ADDRESS command ...

Страница 107: ...nd entry is the name of the print server the name must be the same as the one you put in the etc hosts file If the rarp daemon is not already running start it depending on the system the command can be rarpd rarpd a in rarpd a or something else type man rarpd or refer to your system documentation for additional information To verify that the rarp daemon is running on a Berkeley UNIX based system t...

Страница 108: ... would be bootp dgram udp wait usr etc bootpd bootpd i Depending on the system this entry might be called bootps instead of bootp BRN_310107 1 00 80 77 31 01 07 192 189 207 3 and BRN_310107 ht ethernet ha 008077310107 ip 192 189 207 3 In order to enable BOOTP simply use an editor to delete the if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab ...

Страница 109: ...ich is included with every print server Execute BRCONFIG from the Windows menu Select the corresponding server name from the list of print servers When you get the message that the print server is connected type the default password access in response to the prompt You will be prompted for a user name Enter anything in response to this prompt You will then get the Local prompt Type SET IP ADDRESS ...

Страница 110: ... wish to assign to the print server For example Local SET IP ROUTER 192 189 207 1 Type SET IP METHOD STATIC to set the method of IP access configuration to static To verify that you have entered the IP information correctly type SHOW IP Type EXIT or CTR D i e hold down the control key and type D to end the remote console session Changing the IP Address Settings with the TELNET Console You can also...

Страница 111: ... networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks The leftmost group of digits in your IP address can identify the type of network you have The value of this group ranges from 192 through 255 for Class C networks e g 192 189 207 3 128 through 191 for Class B networks e g 128 10 1 30 and 1 through 127 for Class A networks e g 13 27 7 1 If you have a gateway router enter its ...

Страница 112: ...n line and ready to print Verify that the printer and the configuration are good by printing the printer settings page Refer to the Quick Setup Guide If the test fails check a If the LED is not blinking after connected to the network then the network firmware settings may be corrupted Please refer to Step 3 b In this event try to restore the factory default settings of the print server To reset th...

Страница 113: ...ell system Verify that the print server can be seen on the network To do this login as the SUPERVISOR not as someone with supervisor privileges or ADMIN for NetWare 4 or later servers go into PCONSOLE or NWADMIN select PRINT SERVER INFORMATION and select the name of the print server make sure that you have entered the print server name If you can see Print Server Status and Control in the menu the...

Страница 114: ...twork Link Speed LED is green 10BaseT Ethernet The Link Speed LED will blink if the print server is receiving or transmitting data 4 If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub if applicable Also if you have a hub or multi port repeater verify that the hub or repeater port is good by trying the print server on a different port or on the other hub or mul...

Страница 115: ...er com 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems TCP IP Troubleshooting If you are using TCP IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps then check the following Turning off the printer and then again Deleting and recreating the print se...

Страница 116: ... and bootp is enabled i e the is removed from the bootp entry in the etc bootptab file is correctly configured 6 Also verify that host computer and the print server are either on the same subnet otherwise that the router is properly configured to pass data between the two devices UNIX Troubleshooting 1 Make sure that the etc printcap file if applicable is typed in correctly In particular look for ...

Страница 117: ...jobs are run together try setting the service remote printer with EOT set to string number 2 ESC E For example SET SERVICE BRN_xxxxxx_P1 EOT 2 8 If PostScript jobs fail to print or are run together try setting the service remote printer with EOT set to string number 3 control D For example SET SERVICE BRN_xxxxxx_P1 EOT 3 9 If the lines of a text file are staggered make sure that you have specified...

Страница 118: ...e or address of server providing lpd box Windows 95 98 Me Peer to Peer Print LPR Troubleshooting If you are having trouble printing on a Windows 95 98 Me Peer to Peer network LPR method check the following 1 Make sure that the Brother LPR Port driver is correctly installed and configured according to the Windows 95 98 Me Peer to Peer chapters 2 Try to turn the Byte Count on in the Configure port a...

Страница 119: ...re Restart the system and then add the HP JetAdmin service Windows 95 98 Me and Windows NT 4 0 Peer to Peer Print NetBIOS Troubleshooting If you are having trouble printing on a Windows 95 98 Me Windows NT 4 0 or later Peer to Peer network NetBIOS check the following 1 Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows 95 98 Me or Windows N...

Страница 120: ...oblem may be in the e mail system Some E mail systems have difficulties printing large files If the file does not reach its destination intact then the problem is with the E mail system 3 You can also enable the partial e mail print facility on your client PC this will split the e mail up into fragments which should then not overwhelm your e mail server To do this select the property dialog of the...

Страница 121: ...ices software must be installed on your client computers Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps first verify that the Brother print server is attached to the server queue by going to PCONSOLE selecting PRINT QUEUE INFORMATION and then CURRENTLY ATTACHED SERVERS If the print server does not app...

Страница 122: ...e print queue 5 If you are running both 802 3 and Ethernet II frames on different file servers on your network there is a possibility that the print server may not make a connection to the desired file server Try forcing the frame type to the desired one using the SET NETWARE FRAME command from the print server remote console or using BRAdmin 6 If you are using DOS CAPTURE statement and losing por...

Страница 123: ...BRAdmin a web browser or the SET APPLETALK ZONE command from TELNET DLC LLC Troubleshooting If you are having trouble printing with DLC LLC check the following 1 Make sure that the DLC LLC protocol is enabled using either BRAdmin a web browser or TELNET 2 Make sure that the MAC address of the Windows setting is the same as shown in the print configuration page printout Web Browser Troubleshooting ...

Страница 124: ... upgrade the firmware of the print server Web BRAdmin The Web BRAdmin software is designed to manage all LAN WAN Brother network connected devices By installing the Web BRAdmin software on a computer running IIS Administrators with a Web browser can connect to the Web BRAdmin server which then communicates with the device itself Unlike the BRAdmin Professional utility which is designed for Windows...

Страница 125: ...mand prompt for a list of supported commands BRCONFIG The Brother BRCONFIG utility runs from the DOS system prompt and is installed with BRAdmin To connect the print server using the Brother BRCONFIG NetWare utility choose the BRCONFIG utility from the Brother BRAdmin utilities menu If you have only one print server you will be immediately connected to that server If you have more than one print s...

Страница 126: ...t for a list of supported commands Where xxxxxx is the last six digits of the Ethernet address for example BRN_310107_P1 Service Example Definition BINARY_P1 TCP IP binary NetBIOS service TEXT_P1 TCP IP text service adds carriage return after each line feed POSTSCRIPT_P1 PostScript service switches PJL compatible printer to PostScript mode PCL_P1 PCL service switches PJL compatible printer to PCL ...

Страница 127: ... configuration page refer to your Quick Setup Guide for information on how to print a configuration page There are three methods of upgrading the firmware in your Brother print server 1 Use the BRAdmin application Recommended 2 Use the FTP protocol Recommended if running on Macintosh or Unix network 3 Use another system such as a Novell or Unix system to send the new firmware file to the print ser...

Страница 128: ...led in your network many Unix systems provide TFTP support you may wish to use this option The new firmware file must be located in the TFTP BOOT directory on your TFTP server In this case your PC makes the print server read the firmware data from the assigned TFTP server If you do not provide the correct file name then the upgrade will fail You must also ensure that the firmware file is set so th...

Страница 129: ...Data LED does not stop blinking after about two minutes check to make sure that you correctly entered all parameters and that your network connections are good Then power the print server printer off and then on again to retry the download If you encounter problems upgrading the firmware and you find that the network portion of the printer no longer functions you should try re programming the prin...

Страница 130: ...dy command OK ftp hash Hash mark printing on ftp 2048 bytes hash mark ftp send brnt261 blf 200 Ready command OK 150 Transfer Start 226 Data Transfer OK Entering FirmWareUpdate mode ftp 1498053 bytes sent in 8 52Seconds 175 77Kbytes sec ftp close 226 Data Transfer OK ftp quit When you see 226 Data Transfer OK Entering FirmWareUpdate mode you can be sure that the firmware file is being transferred t...

Страница 131: ...NDIX A 8 Reloading Using the FTP Protocol from a Web Browser Please visit the Brother Solutions Web site at http solutions brother com for more information on upgrading the print server using a web browser ...

Страница 132: ...DLC LLC 11 12 DNS 9 2 domain 2 5 3 3 4 1 4 2 4 3 9 2 11 8 DOS 4 1 E E mail 5 2 emailpassword 5 6 EtherTalk 7 1 7 4 7 8 F flash memory A 4 FTP 1 2 1 11 A 4 A 7 H hosts 3 3 HP distributed print service 1 7 HP JetDirect 3 2 HP UX 1 3 HP UX 1 7 HTTP 9 1 10 1 A 1 Hyper Text Transfer Protocol 9 1 I IBM LAN Server 2 1 IBM RS 6000 AIX 1 8 IIS 2 2 3 2 A 1 Internet 5 1 Internet Printing 5 1 IPP 2 1 2 4 3 2 ...

Страница 133: ... PCONSOLE 6 6 Peer to Peer Printing 3 1 Peer to Peer 11 8 ping 11 2 POP3 5 3 5 6 PPD 7 3 7 8 PRINTCAP 1 2 printcap 1 4 Printer Agent 6 5 PSERVER NLM 6 12 R RARP 10 8 reloading firmware A 5 RFC 1001 and 1002 10 5 rlpstat 1 5 S sam 1 7 SCO UNIX configuration 1 10 SCOADMIN 1 10 server message block 4 1 service 1 3 simple mail transport protocol 5 2 smaller networks 3 1 SMB 4 1 4 8 smit 1 8 SMTP 5 2 5...

Страница 134: ... 10 1 11 9 11 10 Windows 2000 printing 2 2 2 4 Windows 95 98 Me 2 2 3 1 4 1 5 1 6 4 10 1 11 2 11 7 Windows NT 4 0 2 1 4 1 5 1 5 2 6 4 8 1 10 1 11 2 Windows NT 4 0 printing 2 4 Windows XP 2 1 4 1 5 1 10 1 11 9 workgroup 4 2 ...

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