CHAPTER 9 TROUBLESHOOTING
9-12
AppleTalk Troubleshooting
If you cannot print from an AppleTalk for Macintosh computer and you have
checked the hardware and network as described in the previous steps, then check the
following:
1. Make sure that you are running Phase 2 AppleTalk and that you have
selected the correct network interface from the Network Control Panel on
the Macintosh.
2. Make sure that the AppleTalk protocol of the print server is enabled.
3. If you have a large network, make sure that you have the Laser Writer
V8.xx or equivalent driver, since earlier versions may cause PostScript
errors. Also, verify that you get the correct printer information when you
select Printer Info from the Setup button in the Chooser.
4. Make sure that you have selected the correct Printer Description File (PPD)
from the Chooser (otherwise PostScript errors may result)
5. Verify that you have selected the correct AppleTalk zone. Because the print
server gets its zone information from router broadcasts, it may not be in the
zone you expect, and will therefore not show up in the Chooser. If this is the
case, you may need to force the zone name using BRAdmin Professional
utility, a web browser or the SET APPLETALK ZONE command from
TELNET. BRAdmin Professional utility.
6. Verify that the Laser Prep versions on all Macintosh computers that need to
print to the print server are the same.
