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Sign in to your MyOfficeSuite™ account at  

MyOfficesuite.broadviewnet.com

 with your username 

and password that you created when you first logged 
into your MyOfficeSuite™ account . If you forgot your 
password, you may click 

Forgot your password

 to  

reset it .

Once logged in, you are presented with the Dashboard 
from which you manage the phone system and your 
services . Across the top of the Dashboard is a series 
of tabs with different functions and in the center of 
the Dashboard are widgets from which you can make 
changes to the system and services . Each widget has an 
information icon describing its function . To customize 
the presentation of the Dashboard, click on 

customize 

Dashboard

 to add, remove, or reorder the widgets 

according to your preference .

SeTTIng Up hOw CallS COMe InTO  

yOUR SySTeM 

All incoming phone calls are sent to a specific phone 
number in the system . Calls can be sent to individual 
phones, to an auto attendant, or to a call group . The 
first step is to make sure that your phones and phone 
numbers are set up the way you wish .

Using the MyOfficeSuite™ portal

Using the MyOfficeSuite™ Portal

Using the MyOfficeSuite™ Portal

ChangIng The naMe dISplayed On  

yOUR phOne  

T

o change the name displayed on any phone, click 

on the 

Phone System

 tab, then click on 

Phones

 and 

choose the 

cordless Phone Manager

 . Select the site 

at which you want to manage your phones and click 
on 

Actions

 . Here, you will select 

Personalize Phones

 

to change the name display on your phone . 

FOR all OTheR FUnCTIOnS OF The 

MyOFFICeSUITe™ pORTal, ReFeR TO The 

MyOFFICeSUITe™ adMInISTRaTOR gUIde.

Administrator User Guide

CONTACT SUPPORT

1-888-623-VOIP

[email protected]

http://community.broadviewnet.com

OfficeSuite® Phone 

PUTTING ALL YOUR OFFICESUITE® FEATURES TO USE TO BE MORE EFFICIENT

Add, remove, and reorder widgets here on your dashboard to see the information you want instantly.

 

CUSTOMIZE DASHBOARD

Broadview

 Networks

Welcome, John Smith
Service ID   |   123456AAFF

Help Chat

Show my phone numbers

x1234

SIGN OUT

?

SELECT EXTENSION

Do Not Disturb

OFF

MY PHONES

SAVE

CONFIGURE

1234 - Smith, John

INBOUND FAX NUMBER

CHECK  FAXES

SEND A FAX

new 

messages

REFRESH

40

MY ONLINE FAX

123.456.7890

SELECT EXTENSION

CHECK  VOICEMAIL

VOICEMAIL  SETTINGS

new 

messages

REFRESH

2

MY VOICEMAIL

1234 - Smith, John 

START A MEETING

JOIN A MEETING

Use My Room

JOIN

SCREENSHARE

VIDEO

MY HD MEETING

DETAILS

SELECT EXTENSION

MY CALL GROUPS

1234 - Smith, John

CONFIGURE

AUTO ATTENDANTS

CONFIGURE

INCOMING CALL ROUTING

INDIVIDUALS

GROUPS

AUTO
ATTENDANTS

CHANGE  CONFIGURATION

SELECT LOCATION

CORDLESS PHONES

1234 Tenth Ave.

MAC ADDRESS

NO BASE
STATION FOUND

12:34:D1:12:34:56

4 active extensions

My Services

Dashboard

Contacts

Phone System

Additional Services

Order Status

Billing

Support

Settings

aSSIgnIng phOneS TO yOUR exTenSIOnS  

OfficeSuite® Phone is so flexible that any phone can be 
assigned to any extension . To assign or change phones 
and extensions, go to the 

cordless Phone

 widget within 

the MyOfficeSuite™ portal and select a location from 
the drop-down list at which you want to manage your 
cordless phones . Then, press 

change configuration

 .

A single phone can be assigned an extension 
(dedicated) or multiple phones can be assigned 
to the same extension (shared) . All phones with 
the same extension will ring when the extension is 

called . As long as a line is available, even if a shared 
extension is in use, other phones with the same 
extension can continue to make and receive calls . 

Содержание BVNDESK10

Страница 1: ...BVNDESK10 Setting Up Your Cordless Desk Phone and Base Station for your OfficeSuite Phone ...

Страница 2: ...rtal 10 Using Your Phone 18 Troubleshooting and Getting Help 24 Welcome to OfficeSuite Phone Your new 100 percent cloud based system OfficeSuite Phone includes hundreds of advanced features and the latest technology to keep you in touch with your customers and employees no matter where you are or what device you use TO FROM Online Fax ...

Страница 3: ...m to move around the office Cordless Desk Phone Cordless desk phones feature an enhanced speakerphone and 12 additional one click speed dials that put your employees in control Your base station may look differently than that pictured Base station Connect up to 12 phones within 150 feet using two base stations 5 Available Cordless Phones Base Station Power cord for Base Station Desk phone Phone st...

Страница 4: ...on the Support tab on the MyOfficeSuite portal or by visiting http MyOfficeSuite broadviewnet com Use the included power adapter to connect the base station to a wall outlet Use the included Ethernet cable or equivalent to connect the base station to your Internet router or to your local area network for Internet access 2 Connecting Your Desk Phone and Base Station Wall Outlet Base Station Include...

Страница 5: ...tomatically download and install new software if a newer version is available If newer software is downloading the LED will flash blue This process takes 3 to 4 minutes and it is important that you do NOT remove power again while software is updated Wait until the LED is steady amber not blinking for two minutes before making calls Installing the Phone Stand There are two options for attaching the...

Страница 6: ...23 VOIP OfficeSuiteSupport Broadviewnet com http community broadviewnet com OfficeSuite Phone PUTTING ALL YOUR OFFICESUITE FEATURES TO USE TO BE MORE EFFICIENT Add remove and reorder widgets here on your dashboard to see the information you want instantly CUSTOMIZE DASHBOARD Broadview Networks Welcome John Smith Service ID 123456AAFF Help Chat Show my phone numbers x1234 SIGN OUT SELECT EXTENSION ...

Страница 7: ... the site already has a base station registered and phones connected it will show the registered base stations If the site has no base station yet then you can register a new base station Once a base station is registered manage phones at that site by dragging and dropping phones onto extensions You can have up to 6 phones per base and up to two base stations per site Phones connected to a base ca...

Страница 8: ...ou will be prompted to restart the base station for the changes to take effect Momentarily remove the power cord from the base station Do NOT remove the Ethernet cable and then restore power The update make take several minutes to take effect Do not remove power during the update All six phones share one extension Press Add a Desk Phone or Add Handset accordingly One phone for each of the six exte...

Страница 9: ...rver and the base station or reset remove or replace a base station To add a second base station Enter a MAC address from the second device in the appropriate field and press Verify and Add Base Station After you assign phones to extensions you may wish to personalize them with the name of the person to whom they are assigned Press the Actions button and select Personalize phones ...

Страница 10: ...splay the status of each one on the LCD screen and then press the appropriate key to call the party Making and Receiving Calls Your system includes unlimited calls within the office and across the United States Canada Puerto Rico and the US Virgin Islands For International calls charges apply and you must first dial 011 then the country code then the number Making a Call You can make a call by pic...

Страница 11: ...h it appears on the display Press the button again to unmute and the microphone icon disappears Call Waiting Enable or disable your call waiting tone via the Menu First select option 1 for Services then select option 3 for Call waiting Make your selection and press Save when you are done With call waiting enabled when a second call comes in you will hear a call waiting tone and then you can Press ...

Страница 12: ...ate You can also add edit or delete notes that you may have saved Call Lists and Call Logs The Call List or Logs features allows you to see Missed Calls Outgoing Calls and Accepted Calls The Outgoing Calls List can be accessed by pressing the Redial key The Missed Calls List can be accessed by pressing the Missed Calls button on the phone You can also press the Logs soft key and then select from a...

Страница 13: ...ct us at Phone 1 888 623 VOIP 8647 Email officesuitesupport broadviewnet com Live Help Chat live with Broadview for help via the portal Just click on Help Chat on top of the MyOfficeSuite Dashboard http MyOfficeSuite broadviewnet com ...

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