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Warranty
Making A Warranty Claim
Your rights under a
Britax
company warranty are separate from and independent
of your rights under the statutory consumer guarantees. What you need to do to
enforce your rights under a statutory consumer guarantee is set out in the
Australian Competition and Consumer Commission’s Consumer Guarantees -
A Guide for Consumers
.
To make a claim under a
Britax
company warranty, please contact our customer
service team on:
Australia:
1300 303 330 /
New Zealand:
0508 688 822 or alternatively by email at:
Australia:
New Zealand:
nzoffi [email protected]
You will be required to :
•
Return the product to the place of purchase or to a designated repair agent;
•
Present your receipt as proof of purchase;
•
Identify the defect in the product; and
•
Present the product to
Britax
for inspection on request.
Britax
will advise you whether the product is covered by the
Britax
company
warranty.
Britax’s
decision of whether a product is covered by a
Britax
company
warranty is fi nal.
Britax
will act reasonably when determining whether a product
is covered by a company warranty.
Did you know?
Registering your product online simplifi es
proof of purchase in the event of a
warranty claim.
Head to our website to fi ll out the product
registration form:
britax.com.au
Warranty
Australian Consumer Law
On all of our goods, you have the benefi t of a statutory
consumer guarantee. In summary, goods are guaranteed to be
of “acceptable quality” (fi t for purpose), goods are guaranteed to
match any sample against which they are sold. These consumer
guarantees are provided for by the Australian Consumer Law
and, if you believe any one of these guarantees is not satisfi ed
by a Britax product, you have rights under the Australian
Consumer law to enforce that guarantee.
Your rights under the statutory consumer guarantees are set
out in the
Australian Competition and Consumer Commission’s
Consumer Guarantees - A Guide for Consumers
.
In addition to the statutory consumer guarantees,
Britax
offers its own company warranty on all of its products. You
therefore have the option of seeking redress for defective or
faulty product either under the
Britax
company warranty or the
statutory guarantees.
After the
Britax
company warranty expires, you still have your
rights under the statutory consumer guarantees.
Depending on the product involved, the
Britax
company
warranty on the following page applies:
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