15
Guarantee & Service Policy
• Need help?
If this product does not function cor-
rectly when first used, contact
Bristan
Care Customer Service on 0844 701 6273
where our expert team of advisors will be
able to offer you help and advice.
• Problems during the guarantee period
In the unlikely event that you encounter
any problems with the product during the
guarantee period, contact
Bristan Care
Customer Service on 0844 701 6273
with
your proof of purchase and we will work to
resolve the problem quickly.
Bristan Care Customer Support
Bristan customers also benefit from the
support of Bristan Care, our
comprehensive customer support package
which offers:
Technical support hotline
(Tel: 0844 701 6273) with access to fully
trained advisers who can offer installation
advice, talk you through quick
maintenance checks, or recommend the
best course of action to fix any problems
with a product.
Expert advice
Find easy to follow ‘how to’ video guides
and technical FAQs online at
www.bristan.com. Our guides take you
step-by-step through many product instal-
lations and you can find plenty of easy
guides to quick product fixes and servic-
ing.
Spare parts
We hold thousands of spares and we keep
them for discontinued products for over
seven years. Spares can easily be ordered
online at www.bristan.com and are
dispatched the same day.
Expert plumbing engineers
If we can’t solve the problem over the
‘phone or with a spare part, then we’ll
send out one of our Bristan Care
engineers to take a look. Bristan Care
engineers provide free support for
products that are within guarantee, but
are also available to service products that
are out of guarantee for a small charge.
For details, please call
Bristan Care
Customer Service on 0844 701 6273
.
Need help?
Give us a call on 0844 701 6273 and speak to one of our trained advisers.
