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0330 026 6273
and speak to one of our trained advisors.
Maintenance
Symptom
Cause
Remedy
No flow or
low flow
rate
Partially closed isolation valve.
Open isolation valve.
Instantaneous water heater cycles on
and off as flow rate or pressure is too
low.
Increase water flow rate or pressure through system.
Head of water is below the
minimum distance required.
Refer to specification for minimum distance required.
Hot or cold water being drawn off
elsewhere causing pressure changes or
instantaneous boiler temperature
changes.
Do not use other water outlets when using the taps.
Airlock or partial blockage in the supply
pipework.
Flush through pipework to ensure removal of debris and
any airlocks.
Water
dripping
from taps
This is normal for a short time after
using the taps.
This is caused by residual water tension, the build up of
water in the tap body.
If water continues to drip,
possibly due to the ceramic disc valves/
cartridge
Remove valves/cartridge and clean, refer to
'Maintenance' section before starting any maintenance.
Taps do not
turn on
Closed isolation valve.
Open isolation valve.
Mains water supply turned off.
Turn on mains water supply.
Troubleshooting
1. Isolate the water supplies by either turning
off the isolation valves to the tap; or turning
to water supply off at the mains stopcock.
2. EITHER:
Use a coin to unscrew the coin-slot
outlet
OR
using a suitable spanner, unscrew
the housing to remove the outlet.
3. Check the outlet and seals for any damage,
if necessary replace the outlet.
4. If the outlet is fine, soak in a suitable solution
to de-scale. Once de-scaled, reverse the
steps to replace the outlet.
5. Turn on the water supplies and the tap
letting the water flow for a few minutes
to check all joints and connections for
any leaks.
6. If problems persist, please contact
Customer Services on 0330 026 6273.
Cleaning the Outlet
Coin-Slot Outlet
Housed Outlet