Guarantee
Thank you for purchasing a Bristan product. This
product has been designed and tested, in the UK, to
the highest standards.
Guarantee: 2 Year parts.
1 Year labour (subject to registration).
This guarantee applies to products purchased within
the United Kingdom or Republic of Ireland, but does
not apply to products used commercially.
This is provided that:
1. The guarantee registration card is completed and
returned within ten days complete with a copy of
proof of purchase. Proof of purchase is required for
any servicing requirements.
2. The product is installed and operated in
accordance with our instructions, the I.E.E Wiring
Regulations, and Building Regulations (Part P), and
has not been misused or damaged.
This in no way affects your statutory rights as a
consumer.
The information on the Guarantee card helps Bristan
to process any claims and contact you about
your product and its maintenance if required. The
registration of your personal details is purely for
Bristan use and the remaining information helps us
to make products for the future.
Should a complaint arise, products are guaranteed
against faulty workmanship and materials for a
period of 12 months from the date of purchase,
when in domestic use (second year guarantee is
parts only). For your guarantee to be valid, your
shower must be installed by a competent person, in
accordance with the instruction manual.
Bristan will repair or replace (at our option), free of
charge, any faulty components during the guarantee
period, provided it has been maintained and
operated in accordance with our instructions, and
has not been misused or damaged.
Modification or repair of this product by person(s)
not authorised by Bristan will invalidate this
guarantee.
This guarantee does not affect your statutory rights.
Service Policy
Replacement Parts Policy
Important:
In the event of product or component malfunction,
DO NOT tamper with or remove the product from
site. Telephone the Customer Services Department
and be prepared with the date of purchase, model
number and a clear description of the complaint.
Our service staff are fully qualified to advise
on correct installation procedures and will be
able to diagnose whether the fault will require a
replacement part or a visit from a Bristan engineer.
If required, a service call will be booked and either
yourself or an appointed representative (who
should be a person of 18 years or over) must be
present during the visit.
All site visits to product within the guarantee period
will be carried out free of any parts or labour
charges provided the conditions of the guarantee
have been adhered to (the second year guarantee
is parts only).
All site visits to product out of guarantee will be
subject to charges for parts and labour. Charges will
also be levied on cancelled appointments, unless
advised to Bristan at least 24 hours in advance of
the agreed date and time.
Should a product be discontinued, spare parts
stocks will be maintained, but in the event of a part
becoming unavailable Bristan reserve the right to
supply a substitute of equal quality.
Please visit: www.bristan.com/search and search for
your product code in order to find spare parts for
this product.
Opening times: Please refer to the Bristan website.
Customer Service:
Tel: 0330 026 6273
E-mail: [email protected]
22
Need help?
Give us a call on
0330 026 6273
and speak to one of our trained advisors.
Guarantee