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EN
Troubleshooting
Before calling InGenuity™…
We are always happy to take your call; however, if you have a question about the
operation of your InGenuity™ product, these simple solutions may answer your
question quickly and easily:
Issue
Probable Cause
Solution
Assembly
Swing does not
function (swinging,
music, LEDs)
Electrical cables may not
be properly
connected
Separate the center sway module and
seat top control module. Check for a
loose electrical connection.
Shoulder straps do
not fi t over baby or
are too tight
Shoulder strap height
setting is too low
Route the shoulder straps through the
next higher pair of slots in the seat pad
(see Step 2 on page 17)
Seat tilts slightly
toward frame
Note: this condition is normal and does not affect performance
or safety. This product comfortably supports infants up to 25 lbs.
As baby’s weight increases, the seat will appear more level when
occupied.
Swing Operation
Seat does not swing
Did not perform all steps
required to start swinging
motion
1
Slide Power Switch to ON position
2
Select swing speed setting
3
Gently push the seat to start
swinging motion
Batteries are installed
incorrectly
Remove and reinstall the batteries,
orienting them to match the (+) and (–)
markings in the compartment
Low Battery Indicator is
red upon button press
Replace all batteries with new
alkaline size D batteries
Swing control LEDs
fl ash continuously
Did not push the seat
Gently push the seat to start swinging
motion
Seat stopped swinging
during normal operation
Swing has auto-shutoff at
90 minutes
Slide Power Switch to OFF and ON
position to restart
Swing speed does
not appear to change
with speed setting
Swing control needs time
to adjust to new setting
Allow the swing control time to adjust
(wait for LEDs to stop fl ashing)
Batteries are weak
Replace all batteries with new
alkaline size D batteries
Swing speed is slow
even at highest setting
Batteries are weak
Replace all batteries with new
alkaline size D batteries
Swing timer LEDs are
OFF
Timer has not been
activated
Operate swing without timer; auto-shutoff
occurs after 90 minutes
Press Swing Timer Select Button to
select 30, 45, or 60 minute operation
Music/sounds
Cannot hear
music/sounds
Low Battery Indicator is
red upon button press
Replace all batteries with new
alkaline size D batteries
Volume is turned off
Push Volume Control Switch as needed
to turn volume on
Music/Sounds reached
auto-shutoff
Press the Music Button or Nature
Sounds Button to restart
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