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FREQUENTLY ASKED QUESTIONS
Listed below are some frequently asked questions regarding Brigantia Gas Fireplaces. If you have
questions that are not listed below, or are not answered in this manual, please contact your Author-
ized Brigantia Dealer.
Q.
My glass has a condensation “fog” when the appliance is first lit.
A.
Condensation is normal and will disappear in a few minutes after the glass is heated.
Q.
I have a white “film” on my glass. What is the best way to clean the inside of the glass?
A.
Frequent cleaning of your glass is recommended. Brigantia recommends using a good quality
“gas fireplace” glass cleaner that is available at all authorized dealers. Do not use abrasive materials,
and do not clean the glass or the appliance when the unit is hot.
Q.
How do I care for my plated trims?
A.
Brigantia recommends a cleaning with a damp cloth. DO NOT use chemical cleaners as they may
harm the finish, and void your warranty. NOTE: If the top louvers, or top overlay starts to discolor,
check the door gasket seal and replace if necessary.
Q.
I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned
off.
A.
The different gauges of steel used to manufacture your fireplace will expand and contract at differ-
ent rates when your fireplace is on, and will continued as your fireplace completes its heating func-
tion. You will likely hear these same sounds more on start up and shut down. This is normal for steel
fireplaces.
Q.
When my appliance is OFF and my pilot light is lit, I hear a “whisper” sound.
A.
The lit pilot can make a small noise. Sometimes in extreme wind conditions you may be able to
hear air entering into the firebox chamber.
Q.
I hear a “click" when my main burner turns ON or OFF.
A.
Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main
burner. This is a normal part of the operating system.
Q.
Can I burn wood and other materials in my gas fireplace?
A.
No! Burning anything other than natural or LP gas in a gas fireplace or stove will create a potential
fire hazard and present a danger to your home and its occupants. Only burn the gas fuel for which
the unit was originally designed.
Q.
Can I shut my pilot off in the summer?
A.
You will save energy by turning off the pilot light if you are not using your appliance for the hot
summer months. Remember to relight it before you want to use the appliance for the first time in the
fall. Refer to your owners manual for lighting instructions.
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