7
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Troubleshooting
For troubleshooting and FAQs visit www.breville.co.uk/faqs.
Problems
Possible Causes
Solutions
There is no steam.
The appliance is not
plugged in, or not
switched on.
Check that your appliance
is correctly plugged in and
switched on.
The appliance is pre-
heating.
Once the appliance is
plugged in and switched
on, wait approximatively 40
seconds for steam to be
available.
The water level is too
low.
Unplug your appliance and
refill it.
The steam pump has not
been primed.
Refer to the ‘
Priming
your handheld garment
steamer before use
’
section.
You are using the
appliance for the first
time.
Refer to the ‘
Priming
your handheld garment
steamer before use
’
section.
The water tank is not fully
in place.
Ensure that the fill inlet
cover is closed and that the
water tank snaps when put
into place.
Steam trigger cannot be
pressed.
Completely unfold the
steam head until locked to
allow the steam trigger to
be pressed.
There is noise emitting
from the appliance.
The water level is too
low and the pump is
pulling air.
Unplug your appliance and
refill it.
The appliance is heating
up.
This is normal when the
appliance is heating up.
Problems
Possible Causes
Solutions
The appliance does not
heat.
The appliance is not
plugged in, or not
switched on.
Check that your appliance
is correctly plugged in and
switched on.
Water tank leaks.
The water tank is not
fully in place or the fill
inlet cover is not closed
properly.
Ensure that the fill inlet
cover is closed and that the
water tank snaps when put
into place.
Water leaks from the
steam head.
The appliance is in a
tilted position.
Gently return to an upright
position.
The appliance is not
completely unfolded and
locked.
Ensure the appliance is
completely unfolded and
locked.
The steam button has
been pressed before
appliance has finished
pre-heating.
Wait approximately 40
seconds for the appliance
to heat up. When the power
indicator switches on, the
appliance is ready to use.
Steam rate decreases.
Calc build up.
Refer to the
‘Descaling
instructions’
section.
The steam leaves stains
on the fabric or the
appliance spits.
You are using water with
additives.
Never add any additive in
the water tank.
The appliance has not
been cleaned enough
after the descaling
operation.
Refer to the
‘Descaling
instructions’
section.
You are using other
liquids than white vinegar
to descale the product.
Use only white vinegar
during descaling operation.
Care & cleaning
Warning: Do not use harsh abrasives, chemical cleaners or solvents to clean
the exterior of your handheld garment steamer. Do not immerse the appliance or
power cord and plug in water or any other liquid.
Allow your handheld garment steamer to completely cool down and wipe the
press plate and exterior with a soft damp cloth. Wipe dry before storing.
After sales service and replacement parts
In the case the appliance does not operate but is under
warranty, return the product to the place it was purchased for
a replacement. Please be aware that a valid form of proof of
purchase will be required. For additional support, please contact
our Consumer Service Department at
0800 028 7154
or email:
Electrical safety
This appliance must be earthed.
If the plug is not suitable for the socket outlets in your home, it can be removed and
replaced by a plug of the correct type.
If the fuse in a moulded plug needs to be
changed, the fuse cover must be refitted.
The appliance must not be used without
the fuse cover fitted.
If the plug fuse requires replacement, a
fuse of the same rating as that fitted by
the manufacturer must be used. In order
to prevent a hazard do not fit a fuse of a
lower or higher rating.
If the terminals in the plug are not marked
or if you are unsure about the installation
of the plug please contact a qualified
electrician.
Waste disposal
Waste electrical products should not be disposed of with household waste. Please
recycle where facilities exist. E-mail us at [email protected] for further
recycling and WEEE information.
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