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TROUBLESHOOTING GUIDE
Problem
Possible Causes
Solutions
Brew size options
don’t show up
on the display,
even though the
attachment is in the
Coffee House.
1. Attachment is placed
incorrectly in the
Coffee House or isn’t
fully locked into place.
2. The knob was moved
from the “steam”
position directly into
the “brew” position
without first being in
the “standby” position
for 35 seconds after
steaming.
1. Reinsert the attachment into
the Coffee House until it locks
in properly and is in a horizontal
position.
2. Turn the knob to the “standby”
position for approximately 35
seconds.
Capsule:
Coffee House
leaks when
brewing Capsule
pods.
Capsule portafilter isn’t
inserted properly.
Remove the Capsule portafilter and
make sure it is inserted properly and
locked into place. It must lock at a
90° angle.
No steam is
generated.
1. Water tank is empty.
2. Appliance is not
turned on.
3. Frothing wand is
blocked.
1. Add water to water tank and turn
the knob to the “standby” position
for approximately 35 seconds.
Then, turn the knob back to the
“steam” position.
2. Turn the Coffee House ON and
follow the operating instructions.
3a. Perform the milk frothing wand
auto clean cycle.
3b. Turn off the Coffee House,
remove the milk frothing wand
cover and use a needle or
toothpick to unclog the nozzle
opening.
Milk is not foamy
after frothing.
1. Milk is not cold
enough.
2. Milk frothing wand is
too deep in milk.
1. Chill milk prior to steaming.
2. Submerge the milk frothing wand
just below the milk surface.
DESCALING
After continued use, your Coffee House
may develop a build-up of mineral
deposits, and therefore require descaling.
We recommend descaling your Coffee
House every 4-6 months, although this
period will depend on the hardness of
water and frequency of use.
IMPORTANT:
If the descaling process is
not completed or stopped part way through
any of the descaling steps, then you will
need to start the descaling process again
from the beginning.
Descaling: Coffee House
1. In an empty water tank, add 1½
tablespoons of white vinegar. Add 1L
of water to the water tank. Allow the
solution to mix thoroughly.
2. Place the water tank into position.
3. Insert the brew basket into the Coffee
House, without coffee in it.
4. Place the coffee pot on the drip tray
cover.
5. Turn ON the Coffee House.
6. Turn the knob to the “brew” position.
7. Press the clean button. During the
cleaning cycle the cleaning indicator
light will be on.
NOTE:
When the descaling process is
complete, the cleaning indicator light
will turn off and the ready indicator light
will illuminate.
8. When the cleaning indicator light turns
off, discard the water in the coffee pot.
9. Rinse the water tank, brew basket and
brew basket lid, and coffee pot with
warm water and mild liquid soap.
10. Refill water tank to Max with clean
water and repeat from step 2.
VCF117_19EM1 (UK).indd 10-11
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