RETURNING YOUR UNIT FOR SERVICE
Before sending your unit in for repair, please contact the factory, either by phone or by email, to
obtain a Repair Authorization Number for your unit. Please have your product model name and
serial number available before calling the factory. If you contact the factory by e-mail, please
include your product model name and serial number in the e-mail, and use Request for Repair
Authorization Number for your e-mail subject header. You should include your Repair
Authorization Number in all subsequent communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the BottomLine® Customer Resource Center.
• Tag product with your name, street address, phone number and your assigned Repair Authorization
Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to BottomLine®, using an insured carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from the BottomLine® Customer Resource Center.
• Include payment in the form of credit card number and expiration date, money order or personal
check. Please do not send cash.
• Tag product with your name, street address, phone number and your assigned Repair Authorization
Number.
• Include a brief written description of the problem.
• Return product freight prepaid to BottomLine®, using an insured carrier with delivery confirmation.
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Some states do not allow limitations on an implied warranty, or the exclusion of incidental or
consequential damages, so the above exclusions may not apply to you. You may also have other
rights, which vary from state to state.
BOTTOMLINE® SERVICE POLICY
Even though you'll probably never need to take advantage of our incredible service policy, it's good
to know that we back our products this confidently. We do it because you deserve the best. We
will make every effort to repair your unit within three business days from the receipt of your unit
at our factory. This does not include shipping time to and from our factory. Units received on Friday
are typically shipped by the following Wednesday, units received Monday are typically shipped
byThursday, etc. All repair work is performed by factory-trained technicians to meet exacting
factory specifications. Factory-serviced units go through the same rigorous testing and quality
control inspections as new production units. After the original warranty period, a standard flat rate
service charge will be assessed for each repair (physical damage and missing parts are not
included). Any repairs made after the original warranty will be warranted for an additional 90 days
after service has been performed by our factory technicians. You can contact our Customer
Resource Center to verify the flat rate repair fee for your product:
We reserve the right to deem any product unserviceable when replacement parts are no longer
available or impossible to obtain. This Service Policy is valid in the United States only. This applies
only to BottomLine® products returned to our factory in Eufaula, Alabama. This Service Policy is
subject to change without notice.
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