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TROUBLESHOOTING
PROBLEM
WHAT TO DO
Bose USB Link is not listed as a
speaker in my meeting app.
Wait approximately 30 seconds for your computer to
register the USB Link as a microphone, speaker, and
camera device.
If this still does not work, try the following solutions:
• Try connecting the USB Link to a different USB
port on your computer.
• Make sure the USB Link is connected securely to
the USB port.
Adjusting the volume on my com-
puter has no effect on the volume of
the Bose USB Link.
Your computer may not have the USB Link selected
as the default audio playback device (even if your
meeting app is working properly with the USB Link).
• Windows:
Click the speaker icon in the system tray
(in the taskbar) and select
Bose USB Link
as the
playback device.
• macOS:
Click the
Apple
icon in the upper-left
corner of the screen, and select
System Preferenc-
es
, click
Sound
, and then click
Output
. Select
Bose
USB Link
in the list of devices.
The status light on the Bose USB
Link is solid blue, purple, or red, but
my headphones are not connected.
Clear the device list on the USB Link (see page
10), and then try to connect your headphones
again (see page 10).
