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Customer Service

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Содержание WUU28T0XES

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WUU28T0XES en User manual and installation instructions ...

Страница 2: ...amiliarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 23 10 Accessories 27 11 Laundry 27 11 1 Preparing the laundry 27 12 Detergents and care products 28 13 Basic operation 28 13 1 Switching on the appliance 28 13 2 Setting a progra...

Страница 3: ... Cleaning the drum 34 16 2 Cleaning the detergent drawer 34 16 3 Cleaning the drain pump 35 17 Troubleshooting 38 17 1 Emergency release 47 18 Transportation storage and disposal 47 18 1 Removing the appliance 47 18 2 Inserting the transit bolts 47 18 3 Using the appliance again 47 18 4 Disposing of old appliance 48 19 Customer Service 48 19 1 Product number E Nr and production number FD 48 20 Con...

Страница 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Страница 5: ...ce e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power ...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Страница 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Страница 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Страница 11: ... dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry...

Страница 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 27 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Страница 13: ...ist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Note If the cov ering plate is re moved the metal covering plate Accessories Page 2...

Страница 14: ...1 Pull the hoses out of the holders 2 Unscrew and remove all screws for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps ...

Страница 15: ...ure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 27 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose w...

Страница 16: ...e foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance ca...

Страница 17: ...he parts of your appliance here 1 2 4 7 3 6 8 8 5 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 35 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Covering plate 6 Water outlet hose Page 15 7 Power cord Page 16 8 Transit bolts Page 13 ...

Страница 18: ...ain wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 23 2 Programme selector Page 28 3 Display Page 20 4 Buttons P...

Страница 19: ... 1 litre of tap water into compartment II 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Inicio Pausa Carga Start Pause Reload to start the programme a The display shows the remai...

Страница 20: ...mme time remaining Approximate expected programme dura tion or programme time remaining 10h 1 Ready in time Buttons Page 22 9 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold 1 Example ...

Страница 21: ...e 32 Crease reduction function The crease reduction function is activated Buttons Page 22 Prewash Prewash is activated Buttons Page 22 SpeedPerfect Short wash activated Buttons Page 22 1 Energy consump tion Energy consumption for the selected pro gramme Low energy consumption High energy consumption Reminder to clean the drum Flashes Drum is dirty Run the Limp tam bor programme for cleaning and ca...

Страница 22: ...programme duration is displayed Temp C Tem perature 90 C Adjust the temperature in C Centrif Spin Speed 1400 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the rins ing water 3 seg Child Lock 3 sec Activate Deactivate Childproof lock Page 32 Prelav Pre wash Activate Deact...

Страница 23: ...ormance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in thi...

Страница 24: ...items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate 0 The laundry is not spun Programme setting Max 1400 rpm Higiene Plus Hygiene Plus Wash hard wearing items ma...

Страница 25: ...s microfibre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Sintéticos programme to wash heavily soiled laundry Programme setting Max 40 C Max 800 rpm 2 0 Edredones Edredões Duvet Wash pillows or quilts stuffed with synthetic fibres or down fillings Wash large items separately Use a detergent that is suitable for down or delic ates Use sparingly ...

Страница 26: ...fabric softener Do not use liquid detergent or detergent that is in tended for woollens or delicates Note The drum cleaning indicator will flash to re mind you if you have not used a programme at 60 C or higher for a long time 2 Rápido 15 30 min Super Quick 15 30 min Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme...

Страница 27: ... in place 00655300 Liquid detergent insert Measure liquid deter gent 00605740 Metal covering plate Metal covering plate for installing the appliance under a high worktop WMZ20430 Platform Install the appliance at a raised height so that it can be easily loaded and unloaded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the tab...

Страница 28: ... or on www bosch home com Observe the information on safety Page 4 and preventing material damage Page 10 The manufacturer s instructions for use and dosage can be found on the packaging Notes Only use liquid detergents that are self flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Use dyes spari...

Страница 29: ...Page 27 1 Open the door Ensure that the drum is empty 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 5 Inserting the measuring aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 3 Insert the measuri...

Страница 30: ... Carga a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time The display shows either the programme duration or the Ready in time a After the programme has ended the display shows End 13 9 Changing the activated Ready in time If you have set and activated a Ready in ...

Страница 31: ...Carga 13 12 Cancelling the pro gramme 1 Press Inicio Pausa Carga 2 Open the appliance door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the programme If the water level is high start the programme or select a suitable programme for draining Programmes Page 23 3 Remove the laundry Page 31 13 13 Resuming the pro gr...

Страница 32: ...dproof lock Press and hold the two 3 seg buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 seg buttons for appr...

Страница 33: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Страница 34: ... You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C ...

Страница 35: ... into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 ...

Страница 36: ...ut of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Страница 37: ...h can be taken apart for cleaning 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the programme ...

Страница 38: ...gy saving mode is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 35 The water outlet hose is connected too high Install ...

Страница 39: ...r pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Note With the error message the appliance starts a draining process 1 First wait approx 5 mi...

Страница 40: ...Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Inicio Pausa Carga to start the pro gramme All other error codes Malfunction Call the after sales service Customer Service Page 48 E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 48 Detergent dosage is too high Reduce the amount of detergent for the next was...

Страница 41: ...the door 4 Press Inicio Pausa Carga to start the pro gramme The door cannot be opened is activated Continue the programme by selecting or and pressing Inicio Pausa Carga Resuming the programme when the programme status is Rinse Hold Page 31 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 31 Water level is too high Select a suitable programme for dra...

Страница 42: ...compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 15 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance...

Страница 43: ...ferent sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts This is caus...

Страница 44: ...small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load det...

Страница 45: ...are suitable for the type of fabric Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is sel...

Страница 46: ...aundry Start the programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 15 2 Tighten the screw connection ...

Страница 47: ...oving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 35 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance ...

Страница 48: ...roughout the EU 19 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Страница 49: ...Customer Service en 49 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Страница 50: ...30 0 23 1351 52 00 Algodón Al godão 20 C 9 0 3 44 0 400 98 0 23 1400 50 00 Algodón Al godão 40 C 9 0 3 44 1 290 98 0 44 1400 50 00 Algodón Al godão 60 C 9 0 3 44 1 750 98 0 60 1400 50 00 Algodón Al godão 40 C Pre lav 9 0 4 14 1 330 110 0 44 1400 50 00 Sintéticos 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C 4 0 1 05 0 640 44 0 42 1400 53 00 Lana Lãs 30 C 2 0 0 41 0 300 48 0 29 800 26 00 1 Due to...

Страница 51: ...et hose 150 cm Length of the power cord 160 cm This product contains light sources from energy efficiency class F These light sources are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instru...

Страница 52: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001660799 9001660799 020317 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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