Faults and what to do about them
en
47
The programme will not
start.
■
Have you touched the
A
(Start/Reload/Pause)
button or selected
ñ
(Finish in/Time Dry)
?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows
à•‹
for 5 s after you have
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message
à•‹
to disappear. Touch and hold
A
(Start/Reload/
Pause) for at least 5 s.
‹””
will appear in the display panel. Turn the pro-
gramme selector to
Av (Off)
. Now you already turned off the shop mode.
You can use the appliance now as usual.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – Some programme specifically detect and weigh the load after the
programme has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
The water is not draining.
■
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
water drain hose.
■
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
pipe and the water drain hose are not kinked or trapped.
■
Could the drain pump be blocked?
"Drain pump is blocked" on page 42
■
Could the drain hose at the siphon be blocked?
"The drain hose at the siphon is blocked" on page 43
■
~~~
(Rinse hold = no final drain) is activated (depending on the
model). Continue the programme by selecting
Spin/Drain
and pressing
A
(Start/Reload/Pause)
.
■
The water drain hose is connected too high. Install the water drain hose at
a maximum height of 1 meter.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Empty the dispenser(s), clean it/them and pour in the correct product.
"Emptying the detergent draw, cleaning the detergent drawer and its hous-
Detergent/fabric softener
has congealed in the dis-
pensers.
Empty the dispenser(s), clean it/them and pour in the correct product.
Foam is leaking from the
detergent drawer.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser
II
. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Repeated, intensive foam-
ing.
Have you used too much detergent? Add less detergent in the next time you
run a wash cycle with the same load.
Faults
Cause/Remedy