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en

    After-sales service

30

4

After-sales service

Af

ter

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al

es

 

ser

vi

ce

If you cannot correct the fault yourself, 

(see section, Faults and what to do 

about them) 

~

 Page 27

, please 

contact our after-sales service. 

Cover page
We will always find an appropriate 

solution in order to avoid unnecessary 

visits by engineers.
Please give the after-sales service the 

product number (E no.) and the 

production number (FD) of the 

appliance.

You can find this information, 

*depending on the model:
On the inside of the washing machine 

door*/in the opened service flap* and 

on the rear of the appliance.

Trust the expertise of the 

manufacturer.

 

Contact us for assistance. By doing so, 

you will ensure that the repairs are 

carried out by trained service personnel 

using genuine spare parts.

NO

 appears in the display 

panel in reload mode.

Water level too high. Not possible to add laundry. Close the washing machine 

door immediately, if necessary.
To continue the programme, select the 

Start

/Reload button.

YES

 appears in the dis-

play panel in reload 

mode.

The washing machine door is unlocked. It is possible to add laundry. 

If you cannot correct a fault yourself (after switching on/off) or a repair is required:

Turn the programme selector to 

Off

. Appliance is switched off.

Unplug the mains plug from the socket.

Turn off the water tap and call the after-sales service. 

~

 Page 30

Faults

Cause/Remedy

Product number

Production number

(1U

)'

Содержание WLK24261BY

Страница 1: ...en Instruction Manual and Installation Instructions Washing machine WLK24261BY ...

Страница 2: ...perating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution This si...

Страница 3: ...perating the appliance 18 Preparing the washing machine 18 Select programme switch on the appliance 18 Change the programme default settings 18 Select additional programme settings18 Placing laundry into the drum 19 Measure and add detergent and care products 19 Start the programme 20 Childproof lock 20 Adding laundry 20 Changing the programme 21 Cancel the programme 21 Programme end during rinse ...

Страница 4: ...vate domestic use only The washing machine is suitable for washing machine washable fabrics and hand washable wool in detergent solution To be operated with cold mains water and standard detergents and care products which are suitable for use in washing machines When measuring the amount of all detergents additives care products and cleaning agents always check the manufacturer s instructions The ...

Страница 5: ...ft the washing machine by protruding parts If you climb on the washing machine the worktop may break and cause injuries Do not climb onto the washing machine If you lean on the washing machine door when it is open the washing machine may tip over and cause injuries Do not lean on the washing machine door when it is open Reaching into the drum when it is turning can cause injuries to hands Do not r...

Страница 6: ...shing machine door Warning Risk of suffocation Children may become wrapped in packaging film or packing parts if allowed to play with them or they may pull them over their heads and suffocate Keep packaging film and packaging parts out of the reach of children Warning Risk of poisoning Detergents and care products may be poisonous if consumed Keep detergents and care products out of the reach of c...

Страница 7: ...for the return and recycling of used appliances as applicable throughout the EU Tips on economical use Always fill the appliance with the maximum amount of laundry for the relevant programme Overview of programmes Page 13 Wash normally soiled laundry without a prewash Energy saving mode The display panel lighting goes out after a few minutes and Start Reload flashes To activate the lighting press ...

Страница 8: ...rogramme e g Cottons Maximum load is indicated in the display field Load the laundry Close the washing machine door 3 A Add detergent Change the programme default settings if necessary Change additional programme settings if necessary Start the programme 4 End of the programme Open the washing machine door and remove the laundry Turn the programme selector to Off Turn off the tap ...

Страница 9: ...pliance G e t t i n g t o k n o w t h e a p p l i a n c e Washing machine N 6 7 Detergent drawer Page 19 8 Washing machine door with door handle 0 Operating display panel Page 10 9S Open the washing machine door 9T Close the washing machine door Service door ...

Страница 10: ...e selector for selecting the programme and for switching the machine on and off h Display panel for settings and information Settings for the selected programme max values depending on programme cold 90 C Temperature Temperature 1200 0 rpm Spin speed Spin speed depending on model or Rinse stop without final spin cycle washing remains in the water after the last rinse cycle 1 24 h Ready in End of p...

Страница 11: ...ibre Colour Note Laundry can discolour or not be cleaned correctly Wash white and coloured items separately Wash new bright fabrics separately the first time you wash them Soiling Wash laundry with the same level of soiling together Some examples of levels of soiling light Do not prewash if necessary select the additional programme setting SpeedPerfect normal heavy Load less laundry select a progr...

Страница 12: ...silk or viscose Programme Delicate Silk cold max 40 C Detergent for woollens Suitable for wool Wool programme cold max 40 C Saving energy and detergent For light and normal soiling you can save energy lower washing temperature and detergent Note When measuring the amount of all detergents additives care products and cleaning agents please always check the manufacturer s instructions and informatio...

Страница 13: ... ü Cottons Hard wearing textiles heat resistant textiles made of cotton or linen max 6 kg 3 5 kg cold 90 C T Prewash For heavily soiled washing Pour detergent into dispensers I and II 1200 rpm G F Z f Easy Care Fabrics made from synthetic or blended fabrics T Prewash Prewash at 30 C max 3 kg cold 60 C 1200 rpm G F Z o Mix Mixed load consisting of textiles made of cotton and synthetics max 3 kg col...

Страница 14: ...f cotton linen synthetic fibres or blended fabrics Note Use the Delicates Silk programme to wash shirts blouses made of silk max 2 kg cold 60 C 800 rpm G F Z Sportswear Fabrics made of microfibre for sport and leisure Notes The laundry must not be treated with fabric softener Before washing clean the detergent drawer thoroughly all compart ments to remove fabric softener residue max 2 kg cold 40 C...

Страница 15: ...facturer s instructions 2 Turn the programme selector to i ü Cottons 40 C 3 Select Start Reload 4 After approximately 10 minutes select Start Reload 5 After the required soaking time press Start Reload again to continue or change the programme Notes Load laundry of the same colour No additional detergent is required the soaking solution is used for washing SuperQuick 30 15 Extra short programme of...

Страница 16: ...ed depends on the programme and model Overview of programmes Page 13 Ready in The respective programme duration is displayed by selecting the programme The programme duration is automatically adjusted when the programme is running Changes to the programme default settings or programme settings also change the programme duration Before starting the programme the programme end Ready in time can be p...

Страница 17: ... a comparable washing effect to the standard programme Note Do not exceed maximum load Overview of programmes Page 13 EcoPerfect For saving energy with a washing result comparable to that of the standard programme Water Plus Increased water level and additional rinse cycle extended washing time For areas with very soft water or for an even better rinsing result ...

Страница 18: ...witched on The following figures are indicated continuously on the display panel for the selected programme the programme duration the preset temperature the preset spin speed and the maximum load Change the programme default settings You can use the displayed programme presettings or adjust them To do this repeatedly press the corresponding button until the required setting is displayed The setti...

Страница 19: ...ings for the programme appear continuously on the display panel Changes may be made to the default settings Measure and add detergent and care products Caution Damage to the appliance Cleaning agents and agents for pretreating laundry e g stain removers prewash sprays etc may cause damage if they come into contact with the surfaces of the washing machine Do not allow these agents to come into cont...

Страница 20: ...d Start Reload for approx five seconds The symbol E is indicated in the display E lights up The childproof lock is active E flashes The childproof lock is active and the programme selector has been adjusted To prevent the programme from stopping turn the programme selector back to the original programme The symbol lights up again Note Childproof lock may remain activated until the next programme s...

Страница 21: ...For programmes at high temperature 1 Select Start Reload 2 To cool down laundry Select O Rinse 3 Select Start Reload For programmes at low temperature 1 Select Start Reload 2 Select 0 Spin Drain if only a drained cycle is required set rpm spin speed to 3 Select Start Reload Programme end during rinse hold appears in the display panel and the Start Reload button indicator light flashes To end the p...

Страница 22: ...he drum They may shrink in the next wash or discolour another item Remove any foreign objects from the drum and the rubber seal risk of rusting Leave the washing machine door and detergent drawer open so that any residual water can dry away Always remove the washing Always wait until the programme ends as the appliance could still be locked Switch the appliance on and wait for the unlocking device...

Страница 23: ...il the display elements light up Setting mode is activated 2 Set the volume for the button signals depending on model press the button until the required volume is reached go to point 3 or set to Off which exits setting mode for the signal volume 3 Set the volume for the information signals rotate it one step to the right press the button until the required volume is reached set to Off which exits...

Страница 24: ...evenly distributed the speed is reduced or the spin cycle is not performed for safety reasons Note Place large and small items of laundry evenly in the drum Page 28 VoltCheck The automatic voltage control system detects unauthorised voltage drops Note Whenever there is an undervoltage the colon flashes on the Ready in display on the display panel When the supply voltage is stable again the program...

Страница 25: ...Do not clean the appliance with a water jet Drum Use chlorine free cleaning agents and not steel wool Descaling Descaling should not be necessary if the detergent is measured out correctly However if it is required follow the manufacturer s instructions for the descaling agent Suitable descalers can be obtained via our website or from our after sales service Page 30 Cleaning the detergent drawer I...

Страница 26: ...er may run out 6 Carefully unscrew the pump cover Clean the interior pump cover thread and pump housing The impeller in the detergent solution pump must be able to rotate 7 Reinsert and screw on the pump cover Handle should be vertical 8 Close the service flap If required engage disengaged service flap beforehand Note To prevent unused detergent from flowing into the outlet during the next wash Po...

Страница 27: ...ease e g in the event of a power cut The programme continues running when the power supply is restored However if the laundry has to be removed the washing machine door can be opened as follows Warning Risk of scalding When you are washing at high temperatures there is a risk of scalding if you come into contact with hot detergent solution and laundry If possible leave it to cool down Warning Risk...

Страница 28: ...ter sales service Page 30 E If childproof lock is active deactivate it Page 20 x flashes Too much foam detected Page 28 flashes Mains voltage too low Page 24 flashes Undervoltage during the washing programme The programme duration is extended Page 24 Other displays Switch off the appliance wait for five seconds and switch it back on again If the indicator appears again call the after sales service...

Страница 29: ...ispenser Not a fault the effect of the care product is not affected Clean the insert if necessary Odours in the washing machine Run the i ü Cottons 90 C programme without laundry Use standard detergent for this N symbol flashes Foam may escape from the detergent drawer Too much detergent used Mix one tablespoonful of fabric softener with 1 2 litre water and pour into com partment II Not for outdoo...

Страница 30: ...rtise of the manufacturer Contact us for assistance By doing so you will ensure that the repairs are carried out by trained service personnel using genuine spare parts NO appears in the display panel in reload mode Water level too high Not possible to add laundry Close the washing machine door immediately if necessary To continue the programme select the Start Reload button YES appears in the dis ...

Страница 31: ...tes Silk 30 C 2 kg 0 22 kWh 35 l 3 4 h Wool 30 C 2 kg 0 16 kWh 40 l 3 4 h Programme Approximate information on the residual moisture WLK24 WLK20 WLK16 max 1200 rpm max 1000 rpm max 800 rpm Cottons 58 68 80 Easy Care 40 40 40 Delicate Silk 30 30 30 Wool 45 45 45 The values may deviate from the indicated values depending on water pressure water hardness water inlet temperature ambient temperature ty...

Страница 32: ... Power consumption when switched off 0 16 W Power consumption when ready for use left on mode 1 45 W Standard programmes for Cottons in accordance with reg ulation EU no 1015 2010 Load Approximate pro gramme duration ú Cottons programme button ü EcoPerfect F 6 kg 4 1 2 h ú Cottons programme button ü EcoPerfect F 3 kg 4 1 2 h û Cottons programme button ü EcoPerfect F 3 kg 4 1 2 h Programmesettingfo...

Страница 33: ...g the transportation protection devices Page 34 size 17 for aligning the appliance feet Page 37 Installation Note Moisture in the drum is due to the final inspection Secure installation Warning Risk of injury The washing machine is heavy caution take care when lifting it If the washing machine is lifted by protruding components e g the washing machine door the components may break off and cause in...

Страница 34: ...ckets Holding brackets order no WMZ 2200 Note If installing on a wooden joist ceiling If possible install the washing machine in a corner Screw a water resistant wooden panel min 30 mm thick to the floor Installing the appliance in a kitchenette Warning Danger of death Danger of death if live parts are touched Do not remove the appliance cover panel Notes Recess width of 60 cm required Only instal...

Страница 35: ... Note Lock the covers firmly in place by applying pressure to the snap in hooks Hose and cable lengths Connection on left side or Right hand connection Note If the hose holders are used the possible hose lengths are reduced Tip The following are available from specialist dealers after sales service Extension for Aqua Stop or cold water inlet hose approx 2 50 m Order no WMZ2380 A longer supply hose...

Страница 36: ... If in doubt have the appliance connected by a technician Water inlet Notes Do not bend squash modify or cut through the water supply hose otherwise its strength is no longer guaranteed Only tighten the screw connections by hand If the screw connections are tightened too much with a tool pliers the thread may become damaged Optimum water pressure in the mains 100 1000 kPa 1 10 bar When the tap is ...

Страница 37: ...ack into the appliance and may damage the washing machine fabrics Make sure that The plug does not block drainage from the washbasin The water drains away quickly enough The end of the drain hose is not immersed in the drained water Installing the drainage hose Drainage into a siphon The connection point must be secured using a hose clamp with a diameter of 24 40 mm available from specialist deale...

Страница 38: ...earthing system is properly installed The mains cable is only replaced by a qualified electrician if this is necessary Replacement mains cables are available from the after sales service No multiple plugs couplings or extension cables are used If an earth leakage circuit breaker is used only a type which displays this symbol is used z Only this symbol guarantees compliance with the currently appli...

Страница 39: ...the supply hose Cleaning and maintenance Clean the water inlet filter Page 27 3 Drain the remaining detergent solution Cleaning and maintenance Drain pump blocked Page 26 4 Disconnect the washing machine from the mains 5 Remove the hoses Installing transportation protection devices 1 Remove the covers and keep in a safe place If required use a screwdriver 2 Insert all 4 sleeves Clamp the mains cab...

Страница 40: ...6 ...

Страница 41: ...6 ...

Страница 42: ...stalled and connected correctly in accordance with our instructions this also includes a correctly fitted Aqua Stop extension genuine accessories Our warranty does not cover defective feed lines or fittings leading to the Aqua Stop connection at the tap 4 Appliances with Aqua Stop do not need to be supervised during operation nor secured afterwards by turning off the tap The tap only needs to be t...

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