en
Troubleshooting
66
Fault
Cause and troubleshooting
Insufficient cleaning.
Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, adjust the basic
dosage →
correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1.
Check whether the detergent used is suitable.
→
"Detergents and care products", Page 38
2.
Drain the dispenser.
→
"Cleaning the detergent drawer", Page 49
3.
Clean the dispenser.
4.
Refill the dispenser.
→
"Filling the dispenser", Page 42
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1.
Check whether the detergent used is suitable.
→
"Detergents and care products", Page 38
2.
Drain the dispenser.
→
"Cleaning the detergent drawer", Page 49
3.
Clean the dispenser.
4.
Refill the dispenser.
→
"Filling the dispenser", Page 42
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
"Activating Wi-Fi on the appliance", Page 46
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1.
Ensure that the home network is available.
2.
Reconnect the appliance to the home network.
→
"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 44
"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 45
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1.
Connect the water supply hose correctly. Connect-
ing the water inlet hose
2.
Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
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