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Troubleshooting

en

45

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Malfunctions

Fault

Cause

Troubleshooting

The display goes out and
flashes.

Energy-saving mode is act-
ive

▶

Press any button.

a

The symbol lights up again.

"E:36 / -10"

Drain pipe or water outlet
hose is blocked.

▶

Clean the drain pipe and the water
outlet hose.

Drain pipe or water drain
hose is caught or jammed.

▶

Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.

Drain pump is blocked.

▶

"Cleaning the drain pump",

The water outlet hose is con-
nected too high.

▶

Install the water outlet hose at a
maximum height of 1 metre.

Detergent dosage is too
high.

▶

Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).

▶

Reduce the amount of detergent for
the next washing cycle with the
same load.

Unapproved extension in-
stalled on the water drain
hose.

▶

Remove any unapproved exten-
sions from the water hose. Connect-
ing the appliance

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Содержание WAU24UL8SN

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAU24UL8SN en User manual and installation instructions ...

Страница 2: ...g an empty washing cycle 28 Laundry 29 Preparing the laundry 29 Sorting laundry 30 Degrees of soiling 30 Care symbols on the care labels 30 Detergents and care products 31 Detergent recommendation 31 Detergent dosage 31 Basic operation 32 Switching on the appliance 32 Setting a programme 32 Adjusting the programme set tings 33 Loading laundry 33 Using a measuring aid for liquid detergent 33 Use th...

Страница 3: ...nlet filters 43 Troubleshooting 45 Malfunctions 45 Emergency release 53 Transportation storage and disposal 53 Removing the appliance 53 Inserting the transit bolts 53 Using the appliance again 54 Disposing of old appliance 54 Customer Service 55 Product number E Nr and pro duction number FD 55 Consumption values 56 Technical specifications 56 ...

Страница 4: ...s suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed ...

Страница 5: ...g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power cord i...

Страница 6: ...tack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean e...

Страница 7: ... turn off the water tap Call Customer Service Page 55 Repairs to the appliance should only be carried out by trained specialist staff An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Child...

Страница 8: ...appliance Rinse pretreated laundry thoroughly with water before wash ing CAUTION Risk of injury The covering plate may break if you stand on or climb onto the appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the dr...

Страница 9: ... the safety instructions when cleaning and performing maintenance work on the appliance WARNING Risk of electric shock Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced by the manufacturer the manufacturer s Custom...

Страница 10: ...en Safety 10 WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Страница 11: ... elements such as adapters extensions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 100 kPa 1 bar and max...

Страница 12: ... from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards The drier the laundry the shorter the programme durati...

Страница 13: ...mage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For t...

Страница 14: ...hine 2 Accompanying documents 3 Water inlet hose 4 Cover caps 5 Connection adapter Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Страница 15: ...s residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 28 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 m...

Страница 16: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Страница 17: ...sher 4 Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION When draining the water outlet hose is su...

Страница 18: ...re that you use the appli ance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjus...

Страница 19: ...Installation and connection en 19 The connection details of the appli ance can be found under Tech nical data Page 56 2 Check the mains plug is inserted properly ...

Страница 20: ...ur appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 40 2 Door 3 Detergent drawer Page 21 4 Controls Page 21 5 Water outlet hose Page 17 6 Power cord Page 18 7 Transit bolts Page 15 ...

Страница 21: ... main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 25 2 Programme selector Page 32 3 Display Page 22 4 Buttons ...

Страница 22: ...nd has been set and the remaining number of hours is displayed Buttons Page 24 8 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 24 0 No final spin only draining Rinse Hold no draining Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be s...

Страница 23: ...ontrol system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the pro gramme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permiss ible again and the programme will continue Note The programme duration is extend...

Страница 24: ...urs Once the programme has started the pro gramme duration is displayed 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is de activated The laundry remains in the water used for rinsing 3 sek 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted ...

Страница 25: ... ure C Max spin speed rpm 1 Rinse Hold Bomull Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate If is ac tivated the maximum load capacity is reduced to 5 kg 8 90 1200 Bomull kulör Cotton Col our Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To s...

Страница 26: ...adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature 8 1200 Bomull Förtvätt Cotton Prewash Wash hard wearing items made from cotton linen or blended fabrics Programme with prewash for heavily soiled laundry Divide the detergent between the detergent drawer for the prewash and the...

Страница 27: ...ith hooks eyelets or clips in a mesh laundry bag 2 30 800 Ylle Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 30 800 Sköljning Rinse Rinses and then spins the laundry and then drains the water 1200 Centrif Urpumpning Spin Drain Spins a...

Страница 28: ...e the water outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00605740 Anschlussventil Anschlussventil als Sicherheit seinrichtung gegen Rückfließen von Wasser in das Leitungsnetz 10015611 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspe...

Страница 29: ...all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Em...

Страница 30: ...iling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used for up to one week Heavy Dirt or stains are clearly visible T...

Страница 31: ...se dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation Detergent Laundry Programme Temperature Standard detergent with op tical brighteners Heat resistant white fabrics made from cotton or linen Cotton From cold up to 90 C Detergent for colours without bleach or optical brighteners Coloured fabrics made from linen or cotton Cotton...

Страница 32: ...r detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation Basic operation Basic operation Switching on the appliance Turn the programme selector to a programme...

Страница 33: ...nting material damage Page 11 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 25 Requirement Prepare and sort the laundry Laundry Page 29 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum 4 Note Ensure that there is no laun dry trapped in the door Close the door Usi...

Страница 34: ...ad the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and care product Page 31 1 Pull out the detergent drawer 2 Pour in detergent Deterge...

Страница 35: ...aundry Take note of the programme status 2 Add or remove laundry 3 Close the door 4 Press Cancelling the programme Once the programme has started you can cancel it at any time Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Press 2 Open the door The appliance door remains locked for safety reason...

Страница 36: ...ecure your appliance against being operated unintentionally using the controls Activating the childproof lock Press and hold the two 3 sek but tons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be ...

Страница 37: ...elow is an overview of the basic settings on your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Страница 38: ...y residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the drum CAUTION Risk ...

Страница 39: ...leaning the opening for the deter gent drawer 7 Push in the detergent drawer Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are availa...

Страница 40: ...n in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Страница 41: ...ealing cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The drain pump is empty Page 40 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pu...

Страница 42: ...se at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water...

Страница 43: ...pply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The water inlet hose is empty 1 Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note...

Страница 44: ...g and servicing 44 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Страница 45: ...Energy saving mode is act ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 40 The water outlet hose is con nected too high I...

Страница 46: ... action possible flashes Voltage under usage may cause extension of a pro gramme No remedial action possible lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 35 Water level is too high Start the Urpumpning programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the program...

Страница 47: ...the programme when the programme status is Rinse Hold Page 35 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 35 Water level is too high Start the Urpumpning programme Power failure Open the door using the emergency release Emergency release Page 53 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the wat...

Страница 48: ...e water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detec tion system eliminates an im balance by repeatedly redis tributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribu...

Страница 49: ...is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one table spoon of fabric softener with 0 5 litres of water and pour the mixture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next washing cycle with...

Страница 50: ...t fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rattling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 40 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal operating noise Creasing The spin speed is too ...

Страница 51: ... is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Centrifugering pro gramme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the S...

Страница 52: ...ing Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 38 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 53: ...ion storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 43 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaini...

Страница 54: ...the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal methods...

Страница 55: ...s expired Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our websit...

Страница 56: ...0 45 1200 54 Syntet 40 C 4 0 2 28 0 780 61 0 44 1200 27 Mix 40 C 4 0 0 59 0 620 44 0 41 1200 56 Ylle 30 C 2 0 0 40 0 200 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may deviate from the stated valu...

Страница 57: ...ns en 57 Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the water in let hose 150 cm Length of the water outlet hose 150 cm Length of the power cord 210 cm 1 Depending on the appliance specifications ...

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Страница 60: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001551665 9001551665 ...

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