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en

Troubleshooting

46

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

The display goes out and

⁠ flashes.

Energy-saving mode is act-
ive

▶

Press any button.

a

The symbol lights up again.

"E:36 / -10"

Drain pipe or water outlet
hose is blocked.

▶

Clean the drain pipe and the water
outlet hose.

Drain pipe or water drain
hose is caught or jammed.

▶

Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.

Drain pump is blocked.

▶

"Cleaning the drain pump",

The water outlet hose is con-
nected too high.

▶

Install the water outlet hose at a
maximum height of 1 metre.

"Technical specifications",

Detergent dosage is too
high.

▶

Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).

▶

Reduce the amount of detergent for
the next washing cycle with the
same load.

Unapproved extension in-
stalled on the water drain
hose.

▶

Remove any unapproved exten-
sions from the water hose. Connect-
ing the appliance

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Содержание WAN2823BSN

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN2823BSN en User manual and installation instructions ...

Страница 2: ...0 Preparing the laundry 30 Sorting laundry 31 Degrees of soiling 31 Care symbols on the care labels 31 Detergents and care products 32 Detergent recommendation 32 Detergent dosage 33 Basic operation 33 Switching on the appliance 33 Setting a programme 34 Adjusting the programme set tings 34 Loading laundry 34 Using a measuring aid for liquid detergent 34 Adding detergent and care product 35 Starti...

Страница 3: ...46 Malfunctions 47 Noise 51 Problem with results 51 Leakage 52 Odours 53 Emergency release 54 Transportation storage and disposal 54 Removing the appliance 54 Inserting the transit bolts 54 Using the appliance again 55 Disposing of old appliance 55 Customer Service 56 Product number E Nr and pro duction number FD 56 Consumption values 57 Technical specifications 57 ...

Страница 4: ... safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable wool in accordance with the care label With tap water and commercially available detergents and care products suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level...

Страница 5: ...tion must be properly installed The installation must have a sufficiently large cross section When using a residual current circuit breaker only use a type with the mark Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolat...

Страница 6: ...dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection kit Do not install appliances from different manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocati...

Страница 7: ...se safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways unplug the appliance at the mains If the appliance or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn...

Страница 8: ...o not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WARNING Risk of explosion Laundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance Rinse pretreate...

Страница 9: ...f chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren Safe cleaning and mai...

Страница 10: ...n electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use clean...

Страница 11: ... elements such as adapters extensions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 100 kPa 1 bar and max...

Страница 12: ...umption and water consumption is most efficient Add Page 33 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry At low temperatures the appliance consumes less energy For light to normal so...

Страница 13: ...ease read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remov...

Страница 14: ...ashing machine 2 Accompanying documents 3 Water inlet hose 4 Cover caps Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Страница 15: ... carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 29 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is required Only install the ap pliance under neath a ...

Страница 16: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Страница 17: ...ns to ensure that you use the appli ance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Drainage into a si phon Secure the connec tion point with a 24 40 mm hose clamp Drainage into a wash basin Fix and secure the wa ter outlet hose with an elbow P...

Страница 18: ...al damage Page 11 sec tions to ensure that you use the appli ance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so h...

Страница 19: ...urself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 41 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 17 7 Transit bolts Page 15 ...

Страница 20: ...ter softener Bleach Stain remover 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 24 2 Programme selector Page 33 3 Display Page 21 4 Buttons ...

Страница 21: ...een set and the remaining number of hours is displayed Buttons Page 23 8 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be c...

Страница 22: ...vated Buttons Page 23 Water Plus and Rinse Plus Wash with more water and a rinse cycle is activated Buttons Page 23 SpeedPerfect Short wash activated Buttons Page 23 Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opened Tap No water pressure Error code Fault display Signal Page 46 The water pressure is too low E 60...

Страница 23: ...arted the pro gramme duration is displayed 90 C Adjust the temperature in C 1400 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is de activated The laundry remains in the water used for rinsing 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or...

Страница 24: ... temperature C 1 Max spin speed rpm 1 Rinse Hold Cotton Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate If is activated the maximum load capacity is re duced to 5 kg 8 90 1400 Cotton Intensive Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To save energ...

Страница 25: ... to achieve the best possible energy efficiency the optimum wash ing temperature for this programme was saved The washing temperature is activated and can not be changed 8 1400 Easy Care Wash items made from synthetic or blended fab rics 4 60 1200 Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicate Silk Wash delicate washabl...

Страница 26: ...ly with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1400 Jeans Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washin...

Страница 27: ...ts Note Once the set temperature has been reached it remains constant throughout the washing process 6 5 60 1400 Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic fibres or blended fabrics Tip In order to avoid creasing in your laundry you can activate The laundry is only given a short spin and can be removed while still drip ping wet Hang out shirts and blouses whil...

Страница 28: ... suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry 2 40 800 Rapid 15 30 Wash items made from cotton synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is reduced to 2 k...

Страница 29: ...ater outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00637516 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Pl...

Страница 30: ...ou can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be...

Страница 31: ...iling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used for up to one week Heavy Dirt or stains are clearly visible T...

Страница 32: ...ning solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighteners Heat resistant white fabrics made from cotton or linen...

Страница 33: ...ees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual...

Страница 34: ...mme Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 24 Requirement Prepare and sort the laundry Laundry Page 30 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the...

Страница 35: ...ange the time until the programme ends set the Ready in time first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End Adjusting the Ready in time before the programme starts You can readjust the selected ...

Страница 36: ...l damage Page 11 sec tions to ensure that you use the appli ance safely 1 Press 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain programme 3 Remove the laundry Resuming the programme when the programme status is Rinse Hold 1 Set th...

Страница 37: ...proof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the programme currentl...

Страница 38: ...elow is an overview of the basic settings on your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Страница 39: ...ay residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the drum CAUTION Risk...

Страница 40: ...leaning the opening for the deter gent drawer 7 Push in the detergent drawer Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are availa...

Страница 41: ...information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Turn off the water tap 2 Switch off the device 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a receptacle under the open ing 7 Take the drain hose out of the holder ...

Страница 42: ...er Cleaning the drain pump Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The drain pump is empty Page 41 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the ...

Страница 43: ...1 litre of water into compart ment II 5 Start the Drain programme Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual wate...

Страница 44: ...ing the filter on the tap Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The water inlet hose is empty 1 Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please re...

Страница 45: ...nd servicing en 45 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Страница 46: ...saving mode is act ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 41 The water outlet hose is con nected too high Install ...

Страница 47: ...Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme flashes Door is not closed 1 Close the door 2 Press to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 56 Malfunctions Fault Cause Troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the applia...

Страница 48: ...er failure Open the door using the emergency release Emergency release Page 54 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 41 is activated Continue the...

Страница 49: ...ing where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme duration changes during the wash cycle The programme operation is optimised electronically This may change the pro gramme duration Not a fault no action required The unbalanced load detec tion system eliminates an im balanc...

Страница 50: ...load High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Sp...

Страница 51: ...me you run a wash cycle set a lower spin speed The load is too large The next time you run a wash cycle reduce the amount of laundry being loaded The wrong programme is se lected for the type of fabric Select the programmes that are suitable for the type of fabric Programmes Page 24 Detergent or fabric softener drips off the seal and col lects on the door or in the seal fold Too much detergent fab...

Страница 52: ...istribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain wa ter insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Leakage Fault Cause...

Страница 53: ...hooting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 39 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 54: ...ion storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 44 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaini...

Страница 55: ...hildren can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from th...

Страница 56: ...ary or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of...

Страница 57: ... Care 40 C 4 0 2 29 0 770 63 0 43 1200 30 Mix 40 C 4 0 1 00 0 620 44 0 41 1400 55 Wool Hand wash 30 C 2 0 0 41 0 220 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may deviate from the stated values 2...

Страница 58: ...our model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can ...

Страница 59: ......

Страница 60: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001582303 9001582303 ...

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