en
Troubleshooting
40
Fault
Cause and troubleshooting
The programme does
not start.
3.
Close the door.
4.
Press
to start the programme.
The door cannot
be opened.
– –– is activated.
▶
Continue the programme by selecting
Spin
or
Drain
and pressing
.
"Resuming the programme when the programme
status is Rinse Hold", Page 29
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
Cancel the programme.
→
"Cancelling the programme", Page 29
Water level is too high.
▶
Select a suitable programme for draining.
→
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 33
– –– is activated.
▶
Continue the programme by selecting
Spin
or
Drain
and pressing
.
"Resuming the programme when the programme
status is Rinse Hold", Page 29
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶
Correctly assemble the pump cover.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).