background image

en 

Troubleshooting

42

Fault

Cause and troubleshooting

The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.

Note: 

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

Start the 

Spin

   programme.

Detergent residue on
the damp washing.

Detergents may contain water-insoluble substances
that deposit on the laundry.

Start the 

⁠ 

 Rinse

 programme.

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

Brush out the laundry after washing and drying.

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

1.

Connect the water supply hose correctly. Connect-
ing the water inlet hose

2.

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

Connect the water outlet hose correctly. Water out-
let connection types

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

→ 

"Cleaning the drum", Page 31

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Содержание WAN24122AU

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24122AU en User manual and installation instructions ...

Страница 2: ...to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 23 10 Accessories 27 11 Laundry 27 11 1 Preparing the laundry 27 12 Detergents and care products 28 13 Basic operation 28 13 1 Switching on the ap...

Страница 3: ...2 16 3 Cleaning the drain pump 33 17 Troubleshooting 35 17 1 Emergency release 43 18 Transportation storage and disposal 43 18 1 Removing the appliance 43 18 2 Inserting the transit bolts 43 18 3 Using the appliance again 43 18 4 Disposing of old appliance 44 19 Customer Service 44 19 1 Product number E Nr and production number FD 44 20 Consumption values 45 20 1 Information for test institute 45 ...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Страница 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Страница 10: ... elements such as adapters exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too hig...

Страница 11: ...oiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry th...

Страница 12: ...e may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 27 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance T...

Страница 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Страница 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Страница 15: ... maximum 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 27 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 27 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts us...

Страница 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 46 2 Check the mains plug is inserted properly ...

Страница 17: ...appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 33 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Страница 18: ...ver 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes 2 Programme selector Page 28 3 Display Page 20 4 Buttons ...

Страница 19: ...ll out the detergent drawer 4 Pour approx 1 litre of tap water into compartment II 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the programme a The display...

Страница 20: ...uttons Page 22 8 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star t...

Страница 21: ...Perfect Short wash activated Buttons Page 22 Eco Energy saving washing activated Buttons Page 22 Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 31 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap ...

Страница 22: ...educed and the programme duration is extended The washing result is not affected by this Finished in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temp C 90 C Adjust the temperature in C Spin Speed 1200 Adjust the spin speed or activate Rinse Hold If is selected the wate...

Страница 23: ... s clothing Use the Delicates Silk programme to wash items with printing badges or with delicate fabrics Programme setting Max 90 C Max 1200 rpm 8 0 Cottons Pre wash Wash hard wearing items made from cotton linen or blended fabrics Programme with prewash for heavily soiled laundry Divide the detergent between the detergent drawer for the prewash and the main wash Detergent drawer Page 18 Programme...

Страница 24: ...40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1200 rpm Spin Spin and drain the water Do not use fabric softener Programme setting Max 1200 rpm Shirts Blouses Wash non iron shirts and blouses made from cot ton linen or synthetic or blended fabrics Note Use the Delicates Silk programme to wash shirts and blouses made from silk or delicate fabri...

Страница 25: ...00 rpm 3 5 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent that contains bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or deterg...

Страница 26: ...amme Description Max load kg If you wish to reduce the programme duration to 15 minutes activate The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 1 Speed Perfect Eco is activated when is selected ...

Страница 27: ... information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Bru...

Страница 28: ...containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Basic operation 13 Basic operation Basic operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 13 1 Switching on the appli ance Re...

Страница 29: ...e product Notes Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Observe the information about de tergents and care products Page 28 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 18 3 If required add the care product 4 Push in the detergent drawer 13 7 Starting the programme Note If you want...

Страница 30: ...ss Start Reload 13 10 Adding laundry 1 Press Start Reload The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Open the appliance door 3 Add or remove laundry 4 Close the appliance door 5 Press Start Reload 13 11 Cancelling the pro gramme 1 Press Start Reload 2 Open the appliance door The appliance door remains locked for safety reas...

Страница 31: ...e set to the initial programme a goes out in the display Basic settings 15 Basic settings Basic settings You can configure the appliance to meet your needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com Cleaning and servicing 16 Cleaning and servi cing Cleaning and servicing To keep your appliance wo...

Страница 32: ...ergent drawer 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 3 Pull out the insert upwards 4 Clean the detergent drawer and in sert with water and a brush and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer ...

Страница 33: ...liance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8...

Страница 34: ...p can rotate 4 Insert the pump cap 5 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain pro gramme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switc...

Страница 35: ... mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 33 The water outlet hose is connected too high Install the water...

Страница 36: ...nked or jammed lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 30 Water level is too high Select a suitable programme for draining Programmes Page 23 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme flashes Door is not closed 1 Close the door 2 Pre...

Страница 37: ... Reload to start the programme Childproof lock is activated Deactivating the childproof lock Page 31 Finished in is activated Check whether Finished in is activated Buttons Page 22 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme The door cannot be opened is activated Continue the programme by selecting Sp...

Страница 38: ...ric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance The pump cap is not fully screwed i...

Страница 39: ...the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is operating Drum jerks after the programme starts ...

Страница 40: ...pin cycle Start the Spin programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Red...

Страница 41: ...When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the Spin programme Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pi...

Страница 42: ...he laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is ...

Страница 43: ...to dispose of old appliances 18 1 Removing the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 33 6 Detach the hoses 18 2 Insert...

Страница 44: ... The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU Customer Service 19 Customer Service Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in y...

Страница 45: ...ons 60 8 0 1 200 76 0 2 30 Cottons 90 8 0 1 950 85 0 2 30 Cottons Eco 2 60 8 0 0 848 80 0 3 45 Easy Care 40 4 0 0 850 67 0 2 00 Mixed 40 4 0 0 720 48 0 1 00 Delicates Silk 30 2 0 0 300 38 0 0 45 Wool 30 2 0 0 300 44 0 0 45 1 values determined according to the valid version of IEC60456 2 Programme setting with maximum speed for testing according to AS NZS2040 1 and labelling according to AS NZS2040...

Страница 46: ...n and anti sudsing agent as soon as possible Age of test loads The average age of test load around 10 20 times is recom mended to replic ate normal use Items Instruction Loading proced ure The items are loaded into the drum by circle first then by lay ers according to the table and pic ture below evenly Technical data 21 Technical data Technical data Appliance height 84 8 cm Appliance width 59 8 c...

Страница 47: ......

Страница 48: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001683200 9001683200 ...

Отзывы: