37
01/2013
en
More Customer Service information is available online at www.tassimo.com
Problem
Possible!cause
Solution
Water on the surface
under the cup stand.
Water from condensation.
Condensation may occur and
is not a fault. Remove it by
wiping with a cloth.
Service T DISC is
damaged or lost.
The Service T DISC must
always be used for cleaning
and descaling processes.
Look for the Service T DISC
in the storage compartment at
the back of the appliance.
The Service T DISC can be
obtained from the Bosch
customer service department
(article no. 611632, for contact
details, see page 194).
P
Fill tank lights up
even though there is
sufficient water in the
tank.
The float in the water tank is
stuck.
Clean the water tank and
ensure that the float can move.
P
7d
and
Q
7e
are
flashing simulta neously
and it is not possible to
prepare drinks.
There is a fault on the
machine.
Turn the machine off using
the on/off switch, wait
approximately 5 minutes and
turn the machine back on.
If
P
7d
and
Q
7e
are still
flashing, please contact the
TASSIMO careline.
08 00 032 88 33 (UK only).
Q
Descale flashes
even though you are
using soft water.
Even soft water contains small
amounts of dissolved lime.
Descale the appliance.
Special descaling agents can
be obtained from
www.tassimo.com, the Bosch
customer service department
(article no. 310967, for contact
details, see page 194) or from
your retailer.
Filter cartridge change
indicator is not working
anymore.
Please proceed as described
on page 26.
If filter cartridge change
indicator is still not working,
please contact TASSIMO
careline.
Cup lighting and LC-
display have turned off
After 1 min. of inactivity,
machine automatically reverts
to stand-by mode to save
energy
To re-activate, please open
and close brewing unit.
Can I turn off the cup
lighting?
–
No, the cup lighting is
automatically switched on and
off when machine is activated.