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Troubleshooting

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Troubleshooting

17 Troubleshooting

Troubleshooting

You can eliminate minor issues on

your appliance yourself. Please

read the information on eliminat-

ing issues before contacting Cus-

tomer Service. This may avoid un-

necessary repair costs.

Issue

Cause and troubleshooting

E:20-60 lights up al-

ternately.

Appliance has detected heating element is calci-

fied.

Descale the appliance.

Operate the appliance with the Water softening

system.

E:30-00 lights up al-

ternately.

Water protection system is activated.

Turn off the water faucet.

Call customer service

→

Page 51

E:31-00 lights up al-

ternately.

Water protection system is activated.

Turn off the water faucet.

Call customer service

→

Page 51

E:34-00 lights up al-

ternately.

Water is continuously running into the appliance.

Turn off the water faucet.

Call customer service

→

Page 51

E:32-00 lights up al-

ternately or indicator

for water supply

lights up.

Inlet hose is kinked.

▶

Install the inlet hose without kinks.

Water faucet is turned off.

▶

Turn on the faucet.

Water faucet is jammed or furred up.

▶

Turn on the faucet.
The flow rate must be at least 10 l/min when

the water supply is open.

Filters in the water connection of the supply or

AquaStop hose are blocked.

Switch off the appliance.

Pull out the power cord plug.

Turn off the water faucet.

Unscrew the water connection.

Depending on the appliance specifications

Содержание SGV43B53UC

Страница 1: ...Register your appliance and join the Bosch family of perks bosch home com us mybosch Dishwasher SGV43B53UC en us User manual ...

Страница 2: ...time 19 8 1 Initial use 19 9 Water softening system 20 9 1 Overview of water hardness settings 20 9 2 Setting the water softening system 20 9 3 Special Dishwasher Salt 21 9 4 Switching off the water softening system 21 10 Rinse aid system 22 10 1 Rinse aid 22 10 2 Setting the amount of rinse aid 22 10 3 Switching the rinse aid system off 23 11 Detergent 23 11 1 The correct detergents 23 11 2 Incom...

Страница 3: ...pray arms 38 17 Troubleshooting 39 18 Transportation storage and disposal 50 18 1 Removing the appliance 50 18 2 Vacation and Storage 50 18 3 Transporting the appliance 50 18 4 Disposal of your old appliance 51 19 Customer service 51 19 1 Model number E Nr production number FD and consecutive numbering Z Nr 51 19 2 AquaStop Pledge 51 20 Technical specifications 53 20 1 Information regarding Free a...

Страница 4: ...occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips 1 2 General information To reduce the risk of fire electrical shock or serious injury observe the following This appliance is provided with installation instructions an...

Страница 5: ...s or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 1 5 Grounding instructions This appliance must be grounded to a metal permanent wiring system or an equipment grounding conductor must be run with the circuit conduc tors and connected to the equipment grounding terminal or lead on th...

Страница 6: ...ks of the dishwasher WARNING Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for two weeks or more Hydrogen gas is explosive Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or longer turn on all hot water faucets and let the water flow from each for several minutes This will release any accumula...

Страница 7: ...r use on the detergent and rinse aid product labels Do not use harsh chemicals such as bleach based products to clean your dishwasher Some bleach based products can damage your dish washer and may present health hazards Always use caution when opening the door during or following a wash cycle as hot water or steam may escape Do not fully open the door until water noises have stopped and steam has ...

Страница 8: ...l guardians to ensure the children are instructed in safe practices by qualified persons Remove the dishwasher door to the washing compartment when re moving an old dishwasher for service or discarding 1 8 State of California Proposition 65 Warnings This product may contain a chemical known to the State of California which can cause cancer or reproductive harm Therefore the packaging of your produ...

Страница 9: ...pecial dishwasher salt Harsh chemicals such as bleach based products can damage your dishwasher Do not use harsh chemicals such as bleach based products to clean your dishwasher Protect your appliance from the elements Protect against freezing to avoid possible damage to the fill valve Damage caused by freezing is not covered by the warranty Environmental protection and energy saving 3 Environment...

Страница 10: ...liance 4 1 Appliance Here you can find an overview of the parts of your appliance 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 51 You will need this data to contact Cus tomer service Page 51 2 Detergent dispenser Detergent is added to the detergent dispenser 3 Lower rack Lower rack Page 17 1 Depending on the appliance specifications ...

Страница 11: ...ay where they can dissolve fully 7 Upper rack Upper rack Page 17 8 Cup shelf1 Cup shelf Page 18 9 Upper spray arm The upper spray arm washes the dish ware in the upper rack If the dishware has not been washed properly clean the spray arms Cleaning the spray arms Page 38 10 Filter system Filter system Page 37 11 Silverware basket Silverware basket 12 Dispenser for rinse aid Rinse aid is added to th...

Страница 12: ...tem Page 20 4 Rinse aid refill indicator Rinse aid system Page 22 5 WLAN display Home Connect Page 33 6 Water supply display Display for water supply 7 Cycle buttons and options Cycles Options 8 Start button Starting the wash cycle Page 29 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote Start 11 Electronic delay time Setting the electronic delay time Page 29 12...

Страница 13: ...your appliance en us 13 13 Display The display shows information about the remaining run time or ba sic settings You can change the basic settings via the display and the setting buttons 1 Depending on the appliance specifications ...

Страница 14: ...s and a water hardness of 16 20 E Different influencing factors such as water temperature or pipe pressure may result in deviations Cycle Purpose Cycle sequence Usage 1 Hour min 2 Electrical kWH 3 Water gal Heavy Dishware Washing pots and pans non fragile dishware and silverware Level of soiling Removing stub born burned or dried on food remnants con taining starch and protein Intensive Pre Rinse ...

Страница 15: ... Favorite 1 2 3 5 1 Energy Guide The Energy Guide label was based on the Normal soil sensing cycle The unit was tested without any rinse aid liquid in the rinse aid dispenser A single dose of deter gent was inserted into the deter gent dispenser with no detergent being used in the prewash The unit was not subjected to trun cated testing per the definitions in the test procedure We recom mend that ...

Страница 16: ...configuration Option Use Delicate For lightly soiled items with easy to remove foods for better care of the loaded glasses Gentle drying uses less energy and shortens the cycle Option Use Extra Dry For a better drying result the final rinse temperature is increased and the drying phase extended Especially suit able for drying plastic parts There is a slight increase in energy consumption and the r...

Страница 17: ... rack from sud denly dropping down hold the side of the rack by the top edge 3 Press in the right and left hand levers on the outside of the rack The rack can then slip down slightly 4 Raise or lower the rack evenly to the right level Rack heights Page 19 Check that the rack is level on both sides 5 Slide the rack in 7 2 Lower rack Arrange pans and plates in the lower rack a Silverware basket 1 La...

Страница 18: ... Cup shelf Use the cup shelf and the space underneath for small cups and glasses or for large items of silver ware e g cooking spoons or serving cutlery If you do not need the cup shelf you can fold it up 7 5 Flip tines Use the flip tines to position dish ware securely e g plates You can fold the tines down to ar range pans bowls and glasses better 1 Folding down the tines1 If you do not need the ...

Страница 19: ... to configure settings Tip Connect your appliance to a mobile device You can conve niently change all settings using the Home Connect app Home Connect quick start Page 33 Requirement The appliance has been installed and connected 1 Add special salt 2 Add rinse aid Page 22 3 Switch on the appliance Page 28 4 Set the water softening system Page 20 5 Set the amount of rinse aid Page 22 6 Add detergen...

Страница 20: ...ss E Hardness range mmol l Setting value 0 8 soft 0 1 1 H00 9 10 soft 1 2 1 4 H01 11 12 medium 1 5 1 8 H02 13 15 medium 1 9 2 1 H03 16 20 medium 2 2 2 9 H04 21 26 hard 3 0 3 7 H05 27 38 hard 3 8 5 4 H06 39 62 hard 5 5 8 9 H07 Note Set the water hardness de termined on your appliance Setting the water softening system Page 20 With a water hardness of 0 8 E you can dispense with special salt for dis...

Страница 21: ...mmediately before the pro gram starts 1 Unscrew the lid of the salt dis penser and remove 2 Before the first use Fill the dis penser full with water 3 Note Only use special salt specified for dishwashers Do not use salt tablets Do not use table salt Add the special dishwasher salt to the dispenser a Funnel Fill the dispenser completely with the salt The water in the dispenser is displaced and forc...

Страница 22: ...ntended for household dishwashers 1 Press the catch on the lid of the dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position 10 2 Setting the amount of rinse aid If there are streaks...

Страница 23: ...te detergent then add Special salt and Rinse aid Page 22 separately Modern powerful detergents mainly use a low alkaline formula tion with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to re move colored stains e g tea or ketchup Note Follow the manufacturer s instructions for each detergent Detergent Description Tabs Tabs are perfect for all...

Страница 24: ...ng results we recommend us ing special salt from a water hardness of 17 E Any rinse aid component of a combination detergent has lim ited effectiveness You will have better results using a sep arate rinse aid To prevent sticking only touch detergents in a water soluble pouch with dry hands and only ever place them in a dry deter gent dispenser Even if the rinse aid and spe cial salt refill indicat...

Страница 25: ...Auto 1 75 Tbsp 25 ml or 1 tab Normal 1 75 Tbsp 25 ml or 1 tab Heavy 3 Tbsp 45 ml or 1 tab Dishware 12 Dishware Dishware Only wash dishware that is suit able for dishwashers Note Decorated glassware and parts made of aluminum or silver may fade or discolor with dish washing Delicate types of glass may turn cloudy after a few wash cycles 12 1 Damage to glass and dishware Avoid damage to glass and di...

Страница 26: ... temperatures After the cycle has ended take glassware and silverware out of the appli ance without delay 12 2 Loading dishware Arrange dishware correctly to opti mize the dishwashing result and prevent damage to both dishware and the appliance NOTICE Avoid dishwasher damage Do not load the dishwasher with paper products plastic bags packing materials or any thing other than normal dish washer saf...

Страница 27: ...ey can turn freely Do not place small parts in the collecting tray and do not block it with dishware so as not to obstruct the lid of the detergent dispenser 12 3 Removing dishware CAUTION Dishes can be very hot immedi ately after the cycle ends Open the door slightly and al low dishes to cool for a few minutes before unloading 1 To prevent water dripping onto dishware unload it starting at the bo...

Страница 28: ...therwise the operation will be paused Note This function cannot be de activated Requirements Pressing Start to begin a wash cycle Setting Delay time and press ing Start Opening the door while Delay time is active Opening the door during a wash cycle 1 Press 2 Close the door a The wash cycle will resume 13 2 Opening the appliance door Open the appliance door 13 3 Switching on the appliance Press Th...

Страница 29: ...le has ended when the display shows 0h 00m Notes If you want to add more dish ware while the appliance is run ning do not use the collecting tray as a handle for the upper rack You might touch the par tially dissolved tablet You can only change a cycle in progress if you can cancel it first Terminating the wash cy cle Page 29 To save energy the appliance switches off automatically 10 minutes after...

Страница 30: ... of injury always use caution when opening the door during or following a wash cycle as hot water or steam may es cape Do not fully open the door until water noises have stopped and steam has subsided 1 Please note the information on Preventing Material Damage Page 9 2 Press On Off ...

Страница 31: ...ardness Setting the water soft ening system Page 20 Level H00 switches the water softening system off Rinse aid disp r05 1 r00 r06 Set the amount of rinse aid Setting the amount of rinse aid Page 22 Switch the rinse aid sys tem off with level r00 Intensive drying d00 1 d00 d01 The temperature is in creased during the final rinse which improves the drying result This may in crease the run time slig...

Страница 32: ...itches Info Light off Signal volume b02 1 b00 b03 Adjusting the signal vol ume Level b00 switches the signal tone off Wi Fi Cn0 1 Cn0 Cn1 Switch the wireless net work connection on or off Level Cn0 switches the wireless network connec tion off Remote Start rc11 rc0 rc2 Activate or deactivate The following settings are possible With the setting rc0 the option is perma nently deactivated With the se...

Страница 33: ...is at www home con nect com To be able to use Home Con nect you must first set up the connection to the WLAN home network Wi Fi 1 and to the Home Connect app Connecting appliance to the WLAN home network Wi Fi Page 34 The Home Connect app will guide you through the entire regis tration process Follow the instruc tions in the Home Connect app to make the settings Tips Please consult the Home Con ne...

Страница 34: ...ll be permanently activated and you can start your appliance with a mobile device at any time Activating remote start If you have selected remote start rc1 with the basic setting you can activate the remote start func tion on your appliance Requirements The appliance is connected to your WLAN home network The appliance is connected to the Home Connect app With the basic setting Remote start Page 3...

Страница 35: ...to use the Home Connect functions for the first time Note Please note that the Home Connect functions can be utilized only with the Home Con nect app Information on data protection can be called up in the Home Connect app Cleaning and maintenance 16 Cleaning and maintenance Cleaning and maintenance To keep your appliance working efficiently for a long time it is im portant to clean and maintain it...

Страница 36: ...l of Cleaner Placement 1 Grease and limescale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the silverware bas ket or powder in the interior 2 Food remnants and deposits Machine cleaner Detergent dispenser To ensure optimal cleaning perfor mance the program doses the cleaners independently of each another during the relevant clean ing phase Th...

Страница 37: ... product in the appliance interior Only use machine care prod ucts specially designed for dishwashers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance interior 5 Press 6 Press a Machine Care is run a Once the wash cycle has ended the indicator for Ma chine Care goes out 16 5 Filter system The filter ...

Страница 38: ...em into the appliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up 16 6 Cleaning the spray arms Limescale and soiling in the dish washing water may block the noz zles and bearings on the spray arms Clean the spray arms regu larly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to remove 3 Check the outlet nozzles on the sp...

Страница 39: ... lights up al ternately Water protection system is activated 1 Turn off the water faucet 2 Call customer service Page 51 E 34 00 lights up al ternately Water is continuously running into the appliance 1 Turn off the water faucet 2 Call customer service Page 51 E 32 00 lights up al ternately or indicator for water supply lights up Inlet hose is kinked Install the inlet hose without kinks Water fauc...

Страница 40: ...Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of wastewater pump is loose Secure the cover of the Wastewater pump Page 49 so it clicks into position E 61 02 lights up al ternately Wastewater pump is blocked Clean the wastewater pump Clean wastewat...

Страница 41: ...51 and give the error code Dishware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 22 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 22 Cycle or cycle option has no drying phase or dry ing phase is too short Select a wash cycle with drying Page 14 Some option buttons decrease the drying re sult Water collects in recesses of dishware or s...

Страница 42: ...Not an error Condensation drying creates water droplets in the tub This is normal Moisture in the air condenses on the inside walls of the appli ance runs off and is pumped out No action required Food remnants on dishware Dishware was placed too close together or rack is overfilled 1 Arrange dishware with sufficient space in be tween The spray jets must reach the surfaces of the dishware 2 Avoid p...

Страница 43: ...ing tray is not obstructed by dishware Loading dishware Page 26 Items of dishware are blocking the dispenser lid 2 Do not place dishware or fragrance dispensers in the tab collecting tray The lid of the detergent dispenser is blocked by the tab and will not open Position the tab in the detergent dispenser crosswise not vertically Tabs are used in the quick or short cycle There is not enough time f...

Страница 44: ...hanically The hardness range is set incorrectly or the wa ter hardness is greater than 62 E 8 9 mmol l Set the Water softening system to the water hardness or add special salt 3in1 organic eco detergent is not effective enough Set the Water softening system to the water hardness and use separate detergents name brand special salt rinse aid Too little detergent is being used Increase the amount of ...

Страница 45: ...e appliance mainly at the bot tom The formation of films is due to ingredients of food remnants and tap water limescale soap like 1 Check the setting of the water softening sys tem 2 Add special salt 3 If you are using combined detergents tabs activate the water softening system Follow the information on detergents Plastic parts inside the appliance are discolored Plastic parts inside the applianc...

Страница 46: ... for dishwashers Use dishwasher proof glasses Glasses are usually only suitable for cleaning in a dishwasher i e long term wear or long term changes must be expected Avoid a lengthy steam phase standing time af ter wash cycle ends Use a program with a lower temperature Set the softening system to the water hard ness Use detergent with a glass protection compo nent Detergent residue is present in t...

Страница 47: ...ening system is switched off Adjust water softening system Refill indicator for rinse aid lights up No rinse aid 1 Add Rinse aid Page 22 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 22 Refill indicator for rinse aid does not light up Rinse aid system is switched off Set the amount of rinse aid Display flashes Appliance door is not closed properly Close the app...

Страница 48: ...t closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Upper rack is pressing against inner door and preventing appliance door from being closed se curely Check whether the rear panel of the appliance is being pressed in by a power outlet or a hose holder that has not been removed Arrange the dishware so that no p...

Страница 49: ...ing the wash cycle Position light items of dishware securely 17 1 Clean wastewater pump Large food remnants or foreign objects can block the wastewater pump As soon as the dishwash ing water no longer drains prop erly the wastewater pump must be cleaned CAUTION There may be some sharp debris such as glass fragments blocking the wastewater pump Use caution when removing parts for cleaning 1 Disconn...

Страница 50: ...aving for vacation dur ing warmer weather besides turning off the main valve also turn off water supply at the nearest point to the dish washer During colder weather please follow the instructions for winterizing your unit below Winteriznig your unit If your dishwasher will be un used for an extended period of time in a location that experi ences freezing temperatures vacation home or through a va...

Страница 51: ...ormation on the war ranty period and terms of warranty can be found in the Statement of Limited Product Warranty from your retailer or on our website If you contact the Customer Ser vice you will require the model number E Nr the production number FD and the consecutive numbering Z Nr of your appli ance USA 1 800 944 2904 www bosch home com us owner support get support www bosch home com us shop C...

Страница 52: ... BSH will compensate cus tomers reasonable and verifi able damages A condition of all warranty claims is the appliance with AquaStop must have been in stalled and connected correctly in accordance with all instruc tions this also includes a prop erly installed AquaStop exten sion genuine accessories The warranty does not cover defective feed lines or fittings leading to the AquaStop con nection at...

Страница 53: ...download the li cense information on the brand product website search for your appliance model on the product website and check additional doc uments Alternatively you can send a request to ossre quest bshg com or to BSH Hausgeräte GmbH GmbH Carl Wery Str 34 D 81739 München Germany The source code will be made available to you on request To file a request please email to ossrequest bshg com or sen...

Страница 54: ...so warranted to be free from cosmetic defects in ma terial and workmanship such as scratches of stainless steel paint porcelain blemishes chip dents or other damage to the finish of the Product for a period of thirty 30 days from the date of pur chase or closing date for new con struction This cosmetic warranty excludes slight color variations due to inherent differences in painted and porcelain p...

Страница 55: ...thorized service provider Authorized service providers are those persons or companies that have been specially trained on BSH products and who possess in BSH s opinion a superior repu tation for customer service and technical ability note that they are independent entities and are not agents partners affiliates or rep resentatives of BSH Notwith standing the foregoing BSH will not incur any liabil...

Страница 56: ...nterfere with servicing the Product Damage or defects caused by labor or parts installed by any non authorized service provider unless approved by BSH before service is per formed In no event shall BSH have any li ability or responsibility whatsoever for damage to surrounding prop erty including cabinetry floors ceilings and other structures or objects around the Product Also excluded from this wa...

Страница 57: ...R CONSEQUENTIAL DAM AGES AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WAR RANTY LASTS SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPE CIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE No attempt to alter modify or amend this warranty shall be ef fective unless authorized in writing by an officer of BSH 21...

Страница 58: ... Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le...

Страница 59: ......

Страница 60: ...o on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with prob lems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service directory 9001594774 9001594774 010126 650 V5 en us BSH Home Applia...

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