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Troubleshooting

36

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door will not open
or cannot be opened easily.

Childproof lock is activated.

▶

"Open the appliance door."

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:12 lights up.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the wa-
ter softening system.

1

E:14 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:15 lights up.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:16 lights up.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:18 or indicator for water
supply lights up.

Supply hose is kinked.

▶

Install the supply hose without
kinks.

Water tap is turned off.

▶

Turn on the water tap.

1

Depending on the appliance specifications

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Содержание SC Series

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SC SK en User manual ...

Страница 2: ...Additional functions1 19 Features 20 Basket 21 Cutlery basket 21 Folding prongs 21 Height of tableware 22 Before using for the first time 22 Performing the initial configura tion 22 Water softening system 22 Overview of water hardness set tings 22 Setting water softening system 23 Special salt 23 Switching off water softening system 24 Regeneration of the water softening system 24 Rinse aid system...

Страница 3: ...ter system 34 Cleaning the spray arm 35 Troubleshooting 36 Appliance safety 36 Error code Fault display Sig nal 36 Washing results 38 Information on display panel 45 Malfunctions 45 Mechanical damage 46 Noise 47 Clean wastewater pump 48 Transportation storage and disposal 48 Removing the appliance 48 Protect appliance from frost 49 Transporting the appliance 49 Disposing of old appliance 49 Custom...

Страница 4: ...appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren...

Страница 5: ...t be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose contains an electric valve Never cut through the s...

Страница 6: ...aline or highly acidic cleaning agents in particular commercial or industrial products in conjunction with aluminium parts e g grease filters of ex tractor hoods or aluminium pans e g for the Machine Care programme WARNING Risk of injury Leaving the appliance door open may result in injury Only open the appliance door to load or unload tableware in order to prevent accidents e g through tripping D...

Страница 7: ...t the power cord come into contact with sharp points or edges Never kink crush or modify the power cord Damaged appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at...

Страница 8: ...ed in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no ...

Страница 9: ...he interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid Safety systems Protect children from possible hazards resulting from the appli ance Depending on the features of the model the appliance comes with a Childproof lock Page 11 ...

Страница 10: ...ater hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply ...

Страница 11: ...ou follow these instructions your appliance will use less electricity and less water Use the Eco 50 programme The Eco 50 programme is en ergy efficient and environmentally friendly Change the sensor setting to the de fault Consumption is reduced Sensors Page 11 AquaSensor1 The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the washing water You can save wa...

Страница 12: ...Customer Service Note The appliance has been tested at the factory to check it is in working order It is possible that water has left marks on the appliance These marks will disappear after the first wash cycle The delivery consists of the following Dishwasher User manual Installation Instructions Warranty1 Installation material Steam guard plate1 Rubber apron1 Mains cable Quick reference guide1 I...

Страница 13: ...new water supply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance to the drink ing water connection using the en closed parts Observe the Technical data Page 50 3 When doing so check that the drinking water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to...

Страница 14: ...rself with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 8 7 6 4 5 1 Rating plate Rating plate with E number and FD number Page 50 The data you need for Customer Service Page 49 1 Depending on the appliance specifications ...

Страница 15: ...rm Page 35 6 Filter system Filter system Page 34 7 Basket Basket Page 21 8 Dispenser for rinse aid Add rinse aid to the dispenser for rinse aid Rinse aid system Page 25 1 Depending on the appliance specifications Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status With some buttons you can perform different functi...

Страница 16: ...tings Page 33 5 Timer programming and setting but tons Setting timer programming Page 30 Changing basic settings Page 33 6 Start button and reset button Starting the programme Page 31 Terminating the programme Page 31 7 Additional functions1 Additional functions Page 19 8 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 33 9 Rinse aid refill ind...

Страница 17: ...lues relate to normal conditions and a water hard ness of 16 20 E Different influen cing factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme se quence Additional functions BBQ 70 Tableware Washing pots and pans non fragile tableware and cut lery Level of soiling Removing stubborn burned or dried on food remnants con taining starch and protein When u...

Страница 18: ...aning 50 C Intermediate rinse Final rinse 66 C Drying All Additional func tions Page 19 Glass 40 Dishes Cleaning delicate tableware cutlery temperature sensit ive plastics glasses and stemware in the stemware basket Level of soiling Removing lightly ad hering fresh food remnants Particularly gentle Pre rinse Cleaning 40 C Intermediate rinse Final rinse 60 C Drying IntensiveZone VarioSpeed ExtraDry...

Страница 19: ...rding to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the appliance door Additional functions Additional functions1 Additional functions You can find an overview of th...

Страница 20: ...sure in the bottom basket is in creased and the maximum pro gramme temperat ure held longer This will increase the running time and energy con sumption Additional function Use ExtraDry For a better drying result the final rinse temperature is increased and the drying phase extended Especially suitable for drying plastic parts There is a slight in crease in energy consumption and the running time i...

Страница 21: ...Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Depending on the appliance specifications ...

Страница 22: ...erate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 32 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tub and tableware and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and...

Страница 23: ...icator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Special sa...

Страница 24: ...f the water softening system the appli ance performs reheating of the water softening system at regular intervals Regeneration of the water softening system takes place before the end of the main rinse cycle in all pro grammes It will increase the run time and consumption values e g water and electricity Overview of consumption values with regeneration the water softening system Here you can find ...

Страница 25: ...ng the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the value set at the factory r 04 4 Press or repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during th...

Страница 26: ...ion Tabs Tabs are suitable for all cleaning functions and do not need to be measured out With shorter Programmes tabs sometimes do not dis solve entirely and leave Detergent Description residues of detergent This may impair the cleaning ef fect Powder deter gent Powder detergent is re commended for shorter Programmes The dosage can be adjus ted to the level of soiling Liquid detergent Liquid deter...

Страница 27: ...id can cause increased froth ing and damage the appli ance Detergent con taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The c...

Страница 28: ...e Tableware Tableware Only clean tableware that is suitable for dishwashers Note Decorated glassware and parts made of aluminium or silver may fade or discolour with dishwashing Delicate types of glass may turn cloudy after a few washing cycles Damage to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass a...

Страница 29: ...ow to load your appliance effi ciently free of charge To save energy and water load the machine with the number of place settings specified standard load with tableware and cutlery Technical specifications Page 50 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do not pre...

Страница 30: ...ns on the appliance for 15 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button a The programme is set and the pro gramme button flashes Setting additional functions You can set additional functions to complete the washing programme selected Note The addit...

Страница 31: ... power failure Deactivate button lock Press for approx 3 seconds Interrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 ...

Страница 32: ... Page 25 Switch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 11 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot wate...

Страница 33: ... changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the required setting 4 Press or repeatedly until the display shows the right value You ca...

Страница 34: ... care Follow the tips on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This wi...

Страница 35: ...hes on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning the spray arm Limescale and soiling in the dish washing water may block the nozzles and bearing of the spray arm Clean the spray arm regularly 1 Pull up the spray arm to remove 2 Check the outlet nozzles on the spray a...

Страница 36: ...ance door will not open or cannot be opened easily Childproof lock is activated Open the appliance door Page 30 Error code Fault display Signal Fault Cause Troubleshooting E 12 lights up Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 14 lights up Water protection system is activated 1 Turn off the water tap 2 C...

Страница 37: ...e 6 Clean the filter 7 Re insert the filter in the supply hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 22 lights up 1 Filters are soiled or blocked Clean the filters Cleaning filters Page 34 E 24 lights up Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues...

Страница 38: ...nplug the appliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 49 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or do...

Страница 39: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Страница 40: ...e sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 11 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same hei...

Страница 41: ...ed there These coat ings cannot generally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight...

Страница 42: ...gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 11 Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetables cabbage celery p...

Страница 43: ...en pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 11 Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system t...

Страница 44: ...t if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arms are not...

Страница 45: ...nsed Setting the amount of rinse aid Page 25 Setting the amount of rinse aid Page 25 Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 34 2 Clean the Wastewater pump Page 48 Programme has not yet ended Wait until the programme ends or cancel the programme with Reset Termin...

Страница 46: ... socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Basic settings cannot be changed A programme is currently running Changing basic set tings is only possible at the start of a programme Mechanical damage Fault Cause Troubleshooting Appliance door cannot be closed Door lock has been ...

Страница 47: ...only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware...

Страница 48: ... the screws on the pump cover Torx T 20 6 Pull up and remove the pump cover 7 Remove any remnants of food and foreign bodies in the interior 8 Insert the pump cover press down and screw firmly in place 9 Install the filter system 10 Insert the basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your...

Страница 49: ...d by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance ...

Страница 50: ...arranty we will provide a re placement under the following condi tions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the guarantee if the applia...

Страница 51: ...l EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 1 Only applies to countries in the European Economic Area ...

Страница 52: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001569221 9001569221 011013 552 MB en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMAN...

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