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MIC IP fusion 9000i

Troubleshooting | en

45

Bosch Security Systems

Installation Manual

2022-09 | 1.6 | F.01U.334.820

Problem

Questions to Ask/Actions to Resolve the Problem

–

If you can, then cycle the camera’s power off and
on and check that the optical camera iris isn't
closed. If this doesn't correct the problem, switch
the Stream from Stream 1 or Stream 2 to M-JPEG.
If this corrects the problem, re-install the latest
Video SDK.

–

If you cannot, then you may have the wrong IP
address. Use Configuration Manager to identify
the correct IP address.

If OK, then check that there is 24 V output from the
transformer.
If OK, then check the integrity of all wires and mating
connectors to the camera.

Picture is dark (optical image).

- Check that the Gain Control is set to High.
If OK, then
- Check that the Auto Iris Level is set to the
appropriate level.

Background is too bright to see
subject (optical image).

Turn on backlight compensation.

Camera reboots frequently or
intermittently

Your camera has an improper network connection.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.

No OSD messages appear.

Bosch’s Video SDK is required. Video management
software from third parties does not use the SDK.

Additional troubleshooting for MIC thermal imagers.

Problem

Explanation

Solution

A small square appears
intermittently at the
upper right of the video
output.

This symbol warns that flat-field
correction (FFC) is about to
begin.

Do nothing; this is normal
operation for the thermal
camera.

The thermal image
appears ’grainy’.

This often occurs when the
temperature of the camera
fluctuates, such as after the
camera is powered on, or when
ambient temperature is
changing.

Wait for the camera to
perform a flat-field correction
(FFC).

The thermal image is of
poor quality.

Thermal image settings are not
optimized for the type of scene
being viewed.

Adjust the thermal camera
settings to optimize the
quality of the image. Refer to
section on Thermal Camera
Settings in Operation
Manual.

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Содержание MIC IP fusion 9000i

Страница 1: ... MIC 9502 Z30WQS MIC 9502 Z30GQS MIC 9502 Z30BVS MIC 9502 Z30WVS MIC 9502 Z30GVS MIC 9502 Z 30BVF MIC 9502 Z30WVF MIC 9502 Z30GVF MIC 9502 Z30DVF MIC 9502 Z30BVF9 MIC 9502 Z30WVF9 MIC 9502 Z30BVS9 MIC 9502 Z30WVS9 en Installation Manual ...

Страница 2: ......

Страница 3: ...g Options 18 5 3 Mounting Bracket Options 20 5 4 Considerations for Mounting the Camera in Inverted Orientation 23 6 Installing the camera outdoors 26 7 Optional Configuration Programming in the Shipping Box 30 8 Optional Configuration Programming on a Temporary Table top Stand 31 9 Installing a MIC Camera on a Hinged DCA 32 10 Optional Installing a Sunshield 36 11 Connection 38 11 1 About Camera ...

Страница 4: ...of products the content of the manual may change without notice Bosch Security Systems accepts no liability for damage resulting directly or indirectly from faults incompleteness or discrepancies between the manual and the product described 1 2 Legal Information Copyright This manual is the intellectual property of Bosch Security Systems and is protected by copyright All rights reserved Trademarks...

Страница 5: ...e inside the product If not avoided this will result in an electrical shock serious bodily injury or death Warning Medium risk Indicates a potentially hazardous situation If not avoided this may result in minor or moderate injury Caution Low risk Indicates a potentially hazardous situation If not avoided this may result in property damage or risk of damage to the unit i Notice This symbol indicate...

Страница 6: ...ARTHED METAL CONDUIT i Notice Outdoor installation For details about the proper configuration for installing your camera outdoors with surge and lightning protection refer to Best Practices for Outdoor Installation Ensure that the unit case is properly earthed If the product is at risk of being struck by lightning ensure that earth bonding connections are made correctly to the mounting of the base...

Страница 7: ...nit Some units may even enter a locked up mechanical state If the camera becomes locked up simply apply power to the camera The pan tilt functions of the camera should now operate properly Warning Moving parts Moving parts may result in risk of injury therefore the device should be mounted so that it is accessible only to the technician installer i Notice Risk of injury or damage To prevent injury...

Страница 8: ...onnected to this unit U S A models only Section 810 of the National Electrical Code ANSI NFPA No 70 provides information regarding proper grounding of the mount and supporting structure size of grounding conductors location of discharge unit connection to grounding electrodes and requirements for the grounding electrode Refer to the section Best Practices for Outdoor Installation of the manual for...

Страница 9: ...riter Laboratories Inc UL has not tested the performance or reliability of the security or signaling aspects of this product UL has only tested fire shock and or casualty hazards as outlined in Standard s for Safety for Information Technology Equipment UL 62368 1 UL Certification does not cover the performance or reliability of the security or signaling aspects of this product UL MAKES NO REPRESEN...

Страница 10: ...g its products with outdated software components i Notice Bosch strongly recommends upgrading to the latest firmware for the best possible functionality compatibility performance and security Check http downloadstore boschsecurity com regularly to see if there is a new firmware version available 1 7 Customer Support and Service If this unit needs service contact the nearest Bosch Security Systems ...

Страница 11: ... the shipping box to provide a temporary table top or desk top stand 2 1 Additional Products Required Quantity Component 100 m maximum Ethernet cable Cat5e or better Power cable 24 VAC Alarm wiring as needed Audio wiring as needed 1 Full SD card Recommended industrial SD cards from Western Digital sold separately by Bosch Refer to the chapter Preparing Wiring in the installation manual 2 2 Additio...

Страница 12: ...19 characters in length Upper and lower case letters Minimum of 1 digit Minimum of 1 special character These special characters are not allowed When you use Configuration Manager to access your device for the first time you must set the initial password of the device in Configuration Manager The Users section General Unit Access Users displays the message Before you can use this device you have to...

Страница 13: ...ssories may not be available in all regions Accessories Description Accessories Description MIC DCA H MIC DCA HB MIC DCA HW MIC DCA HG MIC DCA HBA MIC DCA HWA MIC DCA HGA Hinged Deep Conduit Adapter in Black White Grey Black with M25 to adapter White with M25 to adapter Grey with M25 to adapter MIC SCA MIC SCA BD MIC SCA WD MIC SCA MG Shallow Conduit Adapter in Black White Grey MIC CMB MIC CMB BD ...

Страница 14: ...01U 334 820 Installation Manual Bosch Security Systems 4 Installation Overview i Notice To maintain the Type 6P rating when the camera is mounted to a MIC DCA installers must make sure that the user supplied cable glands or conduit connections have Type 6P ratings ...

Страница 15: ...to complete the following steps Pre configuration Optional Refer to Optional Configuration Programming in the Shipping Box page 30 Mounting options Refer to Mounting Bracket Options page 20 Camera connections including power communication Refer to Connection page 38 Optional accessories Refer to Optional Installing a Sunshield page 36 Camera settings Refer to Configuration ...

Страница 16: ... equipment and that provides a robust mounting platform to minimize camera motion and typically has a large base cabinet for mounting ancillary equipment such as power supplies Other locations for mounting the camera include the top of a building the side wall of a building the corner of a building and under the eave of a building The camera can also be mounted on the side of a lamp post pole or s...

Страница 17: ...nductor within 0 5 m 1 6 ft of the camera and at least 1 5 m 4 9 ft higher than the camera A good earth bonding connection to the camera housing itself will provide protection against damage from secondary strikes The camera housing itself is constructed to cope with secondary strikes If the correct lightning protection is applied then no damage to the internal electronics or camera should result ...

Страница 18: ...lustrations of the correct and the incorrect mounting orientations of MIC cameras MIC cameras are designed to be mounted upright straight up or inverted straight down See the figures below for illustrations of the correct and the incorrect mounting orientations of MIC cameras Correct mounting orientation Canted and horizontal mounting orientations not allowed ...

Страница 19: ...ch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 The figures below illustrate the tilt range of the camera in upright orientation and in inverted orientation 56 56 90 90 56 56 56 56 Tilt range of MIC IP fusion 9000i camera ...

Страница 20: ...teners are to be of a structural grade ISO Class 10 9 SAE Grade 8 and zinc plated for moderate corrosion resistance When installed in marine or similarly corrosive environments stainless hardware A2 800 A4 800 is recommended Fasteners are to be a minimum diameter of 8 mm 0 3125 in All bolts must extend through the mounting surface and be secured with a flat washer lock washer and nut All studs mus...

Страница 21: ...wall gasket required Down wall Mount Typical wall mount with SCA MIC9000 Pole Mount The figure below identifies the three mounting accessories each sold separately that are necessary to mount the MIC camera on the side of a pole Note The figure identifies the part numbers as well as the codes for the available colors BD for black WD for white and MG for grey of each mounting accessory ...

Страница 22: ...configuration Typical pole mount configuration MIC9000 Corner Mount MIC CMB BD WD MG MIC SCA BD WD MG MIC WMB BD WD MG Figure 5 3 Typical Corner mount configuration Note Always install an SCA when you install a wall mount for any installation configuration Route cables through the bottom of the SCA to prevent water from running into the side or top of the SCA along the cables ...

Страница 23: ... MIC9000 Surface Mount Direct surface mount upright with base gasket MIC9000 Direct surface mount inverted with base gasket IP67 Weatherization Connector Kit 5 4 Considerations for Mounting the Camera in Inverted Orientation To change the camera orientation to Inverted complete the following steps 1 Remove the camera from the shipping box ...

Страница 24: ...ion 180 Note the position of the visor when the camera is installed in inverted orientation The visor will now be near the body of the camera Figure 5 4 MIC camera with camera head inverted Note It is not necessary to remove the section for the illuminator on the sunshield because the illuminator is attached to the opposite side of the camera visor Seal the mount so that moisture or water cannot c...

Страница 25: ...MIC IP fusion 9000i Mounting en 25 Bosch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 Figure 5 5 MIC camera mounted in inverted orientation on pole ...

Страница 26: ...tices for proper surge and lightning suppression The figure that follows is an illustration of the best practices for installing IP cameras outdoors with surge and lightning suppression Note that the illustration has an AUTODOME camera and a MIC camera and does not include representations of all models of IP cameras including AUTODOME and MIC The illustration can represent any IP camera Mounting h...

Страница 27: ...itional wiring guidelines 6 Outdoor rated midspan with shielded RJ45 connections 7 Equipment enclosure with AC power source for the midspan 8 Optional outdoor rated network switch or patch panel 9 Connect the Bus Bar to the Equipment Grounding Electrode 10 Lightning Rod Refer to the section Lightning rod and electrode 11 Down Conductor Refer to the section Lightning rod and electrode 12 Lightning ...

Страница 28: ... the 3 8 inch bolts included with the pendant arm using the sequence in the figure that follows 4a 4c 3 8 inch split washer labeled 4a in the figure that follows 3 8 inch ring terminal with the other end of the ground conductor crimped in it labeled 4b in the figure that follows 3 8 inch flat washer labeled 4c in the figure that follows 5 Attach this stack to the bottom hole of the parapet mount D...

Страница 29: ...MIC IP fusion 9000i Installing the camera outdoors en 29 Bosch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 Figure 6 2 Grounding a parapet mount ...

Страница 30: ...te If you must change the camera s orientation to Inverted remove the camera from the box and configure it by following the steps in Optional Configuration Programming on a Temporary Table top Stand 1 Remove the packing material to access the camera s electrical connectors 2 Supply power to the camera and Connect the Camera to the Network page 40 Note that the wiper moves one to three times across...

Страница 31: ...ve the foam covering the head of the camera 3 Remove the camera still in the foam from the box Place the camera upright on a flat horizontal surface 1 Supply power to the camera and Connect the Camera to the Network page 40 Note that the wiper moves one to three times across the camera window and then returns to parked position 2 Configure the camera Refer to the separate User Manual for details i...

Страница 32: ...n for easier connection of cables wiring before final bolts are installed Parts List Quantity Component 1 MIC Hinged DCA MIC DCA Hx 4 Stainless steel hex bolts M8 x 30 4 Stainless steel plain washers M8 1 O ring 80 mm x 3 mm 1 conduit adapter male M25 to female 3 4 NPT Available in specific regions only 1 Blanking plug M25 x 1 5 with O ring 1 Quick Installation Guide Additional Tools Required Warn...

Страница 33: ...washers 2 Attach user supplied conduit or glands to the side hole or to the bottom hole If applicable use the conduit adapter male M25 to female in NPT item 2 included with the DCA 3 Route cables into the DCA item 4 either through the bottom or from the side 4 Use the blanking plug and O ring item 3 included with the DCA to close the unused hole bottom or side in the DCA 5 Insert the O ring item 1...

Страница 34: ...installation apply a small amount of grease to the primary O ring to hold it in place 8 Push the wires from the camera base into the DCA while positioning the base pin of the camera under the DCA hook item 1 Avoid pinching the wires item 2 Loosen the hook bolts and then slide the hook down to secure the camera pin Fully tighten the hook bolts item 3 ...

Страница 35: ...or allow head to slam into any surface or object 10 Make the appropriate electrical connections Refer to the chapter Connections for more information 11 Screw the green GND wire from the camera base to the ground hole on the inside wall of the DCA If the DCA is not mounted to earth grounded surface attach user supplied grounded wire item 4 in step 1 to the same connection point 12 Carefully tip th...

Страница 36: ...hells 2 Spike strips 4 Screws 4 Flat washers 1 Quick Installation Guide Additional Tools Required 1 Phillips head screwdriver 2 to remove factory installed plastic screws from the camera head 1 Torx driver T20 for M4 Torx head screws 1 Mount the camera Apply power 24 VAC or 95W High PoE Connect using a web browser or VMS 2 Operate the tilt to near the upper limit 3 Remove and discard 4 screws ...

Страница 37: ...unshield halves is approximately 3 5 mm 1 8 in 7 If the rear gap is not parallel rework to ensure that the pins are seated properly in the bolt heads on the faceplate 1 If you will install an illuminator on a unit mounted in upright orientation Cut out the inset area in the sunshield shell with a pair of diagonal cutters The inset area provides space to attach the illuminator Discard the cut out p...

Страница 38: ...ill draw minimal power from the auxiliary input 24 VAC If the High PoE Midspan power source fails the camera switches power input seamlessly to 24 VAC After the High PoE Midspan power source is restored the camera switches power input again to the High PoE Midspan The power supply must be certified to UL IEC 60950 1 2nd Edition AM1 AM2 or UL IEC 62368 1 2nd Ed Output 24 VAC LPS 65 C 149 F min Bosc...

Страница 39: ... the camera or to a network switch between the camera and the network Note Cat5e Cat6 Shielded Twisted Pair STP cable is required in order to meet European regulatory EMC standards Maximum Distance 100 m 330 ft Ethernet 10BASE T 100BASE TX auto sensing half full duplex Terminal Connector RJ45 Male High PoE 95 W Use a midspan sold by Bosch or a midspan that is offered as a compatible alternative No...

Страница 40: ... The quick clips should remain on unused wires If the clips are removed cover the exposed copper on the wires with electrical tape to prevent the unused wires from electrically shorting to one another or to the mount enclosure 7 RJ45 coupler female to female For more information refer to the installation manual Power Supply Units AUTODOME VG5 and MIC IP Camera Models shipped with VG4 A PSU1 and VG...

Страница 41: ... STP Ethernet cable from the RJ45 connector of the camera to the Local Area Network LAN If not using PoE and if connecting directly to a computer DVR NVR or other related network device Connect either a Cat5e Cat6 Shielded Twisted Pair STP Ethernet cable or a crossover Ethernet cable between the RJ45 connector of the camera and the network device Note You must ground cable at both ends 2 If applic...

Страница 42: ...42 en Connection MIC IP fusion 9000i 2022 09 1 6 F 01U 334 820 Installation Manual Bosch Security Systems 11 6 Installing the camera outdoors ...

Страница 43: ...C IP fusion 9000i Typical System Configurations en 43 Bosch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 12 Typical System Configurations MIC IP fusion 9000i System Configuration Options ...

Страница 44: ...at the maximum distance between any two Ethernet connections is 100 m 328 ft or less If OK then if you are behind a firewall ensure that the Video Transmission mode is set to UDP Camera does not operate at all or does not operate as expected after being subjected to extreme low temperatures below 40 C 40 F Allow the camera to warm up The camera requires a 60 minute warm up prior to PTZ operations ...

Страница 45: ...pensation Camera reboots frequently or intermittently Your camera has an improper network connection Test your camera with another power supply Check the Bosch website for a software update that might address the issue No OSD messages appear Bosch s Video SDK is required Video management software from third parties does not use the SDK Additional troubleshooting for MIC thermal imagers Problem Exp...

Страница 46: ...1 6 F 01U 334 820 Installation Manual Bosch Security Systems Problem Explanation Solution The picture shows images that aren t present in the scene Check to see if there the heat of objects are being reflected off a surface causing thermal reflections ...

Страница 47: ...ld the nozzle a minimum distance of 1 m from the camera 4 In certain use cases it might help to use a solution of hydrophobic liquid to prevent long term buildup of salt layers on the camera s surface Note Do not use water pressure greater than 96 5 kPa 14 psi to wash the unit No User serviceable Parts Except for the external wiper blade the device contains no user serviceable parts Contact your l...

Страница 48: ...P fusion 9000i 2022 09 1 6 F 01U 334 820 Installation Manual Bosch Security Systems 14 1 Replacing a wiper assembly 1 Put a piece of thin protective material between the window glass and the wiper to prevent accidental damage ...

Страница 49: ...tallation Manual 2022 09 1 6 F 01U 334 820 2 With one hand hold the wiper arm firmly in place to restrict rotational movement 3 With the other hand using a 7mm Hex socket or nut driver rotate the acorn nut counter clockwise until the nut is free from the wiper shaft ...

Страница 50: ...50 en Maintenance MIC IP fusion 9000i 2022 09 1 6 F 01U 334 820 Installation Manual Bosch Security Systems 4 Remove the wiper spring hub arm and blade assembly from the wiper shaft ...

Страница 51: ...P fusion 9000i Maintenance en 51 Bosch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 5 Connect the new wiper arm and the new wiper hub 6 Insert the new blade assembly into the new wiper arm ...

Страница 52: ...52 en Maintenance MIC IP fusion 9000i 2022 09 1 6 F 01U 334 820 Installation Manual Bosch Security Systems 7 Slide the new wiper hub and the attached parts onto the wiper shaft ...

Страница 53: ...MIC IP fusion 9000i Maintenance en 53 Bosch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 8 Slide the new wiper spring onto the wiper shaft and over the new wiper arm ...

Страница 54: ...sion 9000i 2022 09 1 6 F 01U 334 820 Installation Manual Bosch Security Systems 9 Apply Loctite 243 to the hole of the acorn nut 10 Lightly thread the new acorn nut onto the wiper shaft over the new wiper spring and new wiper hub ...

Страница 55: ... 01U 334 820 11 With one hand hold the new wiper arm firmly in place to restrict rotational movement and to keep the wiper assembly parallel with the flat top of the glass 12 With the other hand using a 7mm Hex socket or nut driver tighten the new acorn nut clockwise to a torque value of 1 0 Nm ...

Страница 56: ...anufactured with high quality material and components that can be recycled and reused This symbol means that electronic and electrical appliances which have reached the end of their working life must be collected and disposed of separately from household waste material Separate collecting systems are usually in place for disused electronic and electrical products Please dispose of these units at a...

Страница 57: ...osch Security Systems Installation Manual 2022 09 1 6 F 01U 334 820 16 Technical data For product specifications see the datasheet for your camera available on the appropriate product pages of the Online Product Catalog at www boschsecurity com ...

Страница 58: ... Systems 17 Support services and Bosch Academy Support Access our support services at www boschsecurity com xc en support Bosch Building Technologies Academy Visit the Bosch Building Technologies Academy website and have access to training courses video tutorials and documents www boschsecurity com xc en support training ...

Страница 59: ......

Страница 60: ...Bosch Security Systems B V Torenallee 49 5617 BA Eindhoven Netherlands www boschsecurity com Bosch Security Systems B V 2022 202209132253 Building solutions for a better life ...

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