13
Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish doesn't turn out as well as you had hoped, refer to the
section
Tested for you in our cooking studio
, where you will
find plenty of cooking tips and tricks.
Error messages
If an error message with
“
appears, press the
0
button. The
message disappears. A time function that has been set is
cleared. If the error message does not disappear, please
contact the after-sales service.
You can take remedial action yourself if the following error
message is displayed.
ã=
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Replacing the oven light bulb
Replace faulty oven light bulbs.
Spare bulbs can be obtained from the after-sales service or
specialist retailers. Use the following oven lights for the top
oven and the main oven: E14, 220 - 240 V, 25 W, heat-
resistant to 300 °C
ã=
Risk of electric shock !
Disconnect the appliance from the power supply. Switch off the
circuit breaker or remove the fuse from the household fuse box.
1.
Place a tea towel in the cold cooking compartment to prevent
damage.
2.
Turn the glass cover anticlockwise and remove it.
3.
Replace the oven light bulb with a bulb of the same type.
4.
Screw on the glass cover again.
5.
Remove the tea towel and switch on the circuit breaker.
Note:
Use rubber gloves if the glass cover cannot be
unscrewed: Or order a special removal tool from the after-sales
service:
■
For the main oven: Order no. 613634
■
For the top oven: Order no. 621743
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Problem
Possible cause Remedy/information
The oven does
not work.
The circuit
breaker is
defective.
Look in the fuse box and
check that the circuit
breaker is in working order.
Power cut
Check whether the kitchen
light or other kitchen appli-
ances are working.
0
and zeros
light up in the
display.
Power cut
Reset the clock.
The oven does
not heat up.
There is dust on
the contacts.
Turn the control knobs back
and forth several times.
Error message Possible cause Remedy/information
“‹‚‚
A button was
depressed for
too long or is
covered up.
Press all buttons individu-
ally. Check whether any but-
tons are jammed, covered
up or soiled.
E no.
FD no.
After-sales service
O
GB
0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE
01450 2655
