54
en
Simple troubleshooting
Simple troubleshooting
Problem
Cause
Solution
Strongly fluctuating coffee
or milk froth quality (e.g.
fluctuation in quantity or
milk froth spraying).
Build-up of limescale in the
appliance.
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”.
The suction pipe is blocked.
Clean the suction pipe.
Drinks cannot be
dispensed.
Beverage outlet or one of the
3 connections are blocked.
Clean the beverage outlet and
the connections.
The drink runs out at
the entire outlet during
dispensing.
Lower part of the beverage
outlet is missing.
Attach the lower part, see the
section “Cleaning the milk
system”.
Too little milk froth, none
at all, or the milk system
is not taking in any milk.
Build-up of limescale in the
appliance.
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”.
Beverage outlet or one of the
3 connections are blocked.
Clean the beverage outlet and
the connections.
Milk not suitable for foaming. Do not use milk that has
already been boiled. Use cold
milk with a fat content of at
least 1.5%.
Beverage outlet or the milk
tubes are not correctly
assembled.
Moisten the individual parts and
put them together again.
The suction pipe is blocked.
Clean the suction pipe.
The personally selected
volume is not reached.
Coffee dispensing slows
to a trickle or stops
completely.
Coffee is ground too finely.
Preground coffee is too fine.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Heavy build-up of limescale in
the appliance.
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”.
The brewing unit is soiled.
Clean brewing unit, see chapter
“Cleaning the brewing unit”.
Hot water milky or tastes
of coffee.
Milk tube has not been
removed.
Remove the milk tube from the
milk container.
Milk or coffee residue in the
beverage outlet.
Clean the beverage outlet.
Coffee has no “crema”.
Unsuitable type of coffee.
Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer fresh. Use fresh beans.
The grinding level is not
suitable for the beans.
Adjust the grinding unit to a
finer setting.
Coffee is too “acidic”.
The grinding level is too
coarse. Preground coffee is
too coarse.
Adjust the grinding unit to a
finer setting. Use a finer ground
coffee.
Unsuitable type of coffee.
Change the type of coffee.
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