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(d) changes in the condition or operational qualities of the hot water unit due to incorrect storage or
mounting or due to climatic, environmental or other influences.
NOTE: Any service call costs incurred by the owner or user of the hot water unit for any matter not
covered by the terms of this warranty will not be reimbursed by Bosch, even if those costs are incurred
during the warranty period. If the hot water unit is located outside the usual operating area of a Bosch
service agent, the agent’s travel, freight or similar costs are not covered by this warranty and must be
paid by the owner or user of the hot water unit.
4. Warranty conditions
(a) Proof of purchase may be required.
(b) The hot water unit must be installed by an authorised and licensed installer.
(c) Proof may be required of the date of installation and correct commissioning of the hot water unit has
been carried out to Bosch‟s satisfaction (such as a certificate of compliance).
(d) Repair or replacement of the hot water unit or any parts under this warranty does not lengthen or
renew the warranty period.
(e) This warranty is not transferable and is only offered to the original purchaser of the hot water unit.
(f) No employee or agent of Bosch is authorised to amend the terms of this warranty.
(g) This warranty only applies to Bosch hot water units purchased from an authorised reseller and
installed in Australia or New Zealand.
(g) To the extent that any condition or warranty implied by law is excludable, such condition or warranty
is excluded.
5. How to lodge a warranty claim and warranty procedure
(a) Warranty claims must be made with the Bosch Customer Contact Centre (Australia: ph 1300 307
037; New Zealand: ph 0800 543 352). Please be ready to provide the model and serial numbers,
date of installation, purchase details and a full description of the problem. Warranty claims must be
made before the end of the warranty period.
(b) All warranty service calls must conducted by an authorised Bosch service agent.
(c) Invoices for attendance and repair of a hot water unit by third parties not authorised by Bosch will
not be accepted for payment by Bosch.
6.
Privacy Act 1988 (Cth)
A customer's personal information collected during warranty claims may be used for the provision
of customer support, for the provision of information about products and services and for other
marketing activities undertaken by Bosch and its Bosch Service Agents who are authorised to carry out
warranty repairs on behalf of Bosch (
Purpose
). Bosch is committed to protecting the privacy of its
customers' personal information. It will act in compliance with the National Privacy Principles and
Privacy Act 1988
(Cth). Bosch will not forward customers' personal information to third parties other
than for the Purpose. A customer can object at any time to the use of their personal information for the
Purpose. Bosch will cease to use a customer's personal information accordingly if an objection is made.
7. Bosch contact details
If you have any questions about this warranty or to lodge a warranty claim, please contact:
Robert Bosch (Australia) Pty Ltd
1555 Centre Road, Clayton, Victoria 3168
Tel: Australia: 1300 307 037
Tel: New Zealand: 0800 543 352
IMPORTANT NOTE FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
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