Trouble shooting
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Trouble shooting
Trouble shooting
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip:
If a dish does not turn out exactly as you wanted,
refer to the following chapter, where you will find lots of
tips and notes relating to the optimum
settings.
"Tested for you in our cooking studio"
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
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Area
Cleaning product
Appliance front
Hot soapy water: Clean using a dish cloth and
then dry with a soft cloth. Do not use metal or
glass scrapers for cleaning.
Appliance front with
stainless steel
Hot soapy water: Clean using a dish cloth and
then dry with a soft cloth. Remove splashes
and patches of limescale, grease, starch and
albumin (e.g. egg white) immediately. Corro-
sion can form under these patches or
splashes. Special stainless-steel cleaning prod-
ucts are available from the after-sales service
or from specialist retailers. Do not use glass
cleaners or metal or glass scrapers for clean-
ing.
Recess in the cook-
ing compartment
Damp cloth: Water must not be allowed to run
into the appliance through the turntable drive.
Dry the turntable drive with a cloth.
Turntable and roller
ring
Hot soapy water: When placing the turntable
back into its recess, it must engage properly.
Door panels
Glass cleaner: Clean with a dish cloth. Do not
use glass scrapers.
Cooking compart-
ment made of stain-
less steel
Hot soapy water or vinegar solution: Clean
using a dish cloth and then dry with a soft
cloth.Do not use oven spray or any other
aggressive oven cleaners or abrasive materi-
als. Scouring pads, rough sponges and pan
cleaners are also unsuitable. These items
scratch the surface. Allow the interior surfaces
to dry completely.
Area
Cleaning product
Fault
Possible cause
Remedy/information
The appliance is not working
The plug is not plugged into the mains
Connect the appliance to the electricity supply
Power failure
Check whether other kitchen appliances are working
The circuit breaker/fuse is faulty
Check in the fuse box to make sure that the circuit
breaker/fuse for the appliance is in working order
Faulty operation
Switch off the circuit breaker/fuse for the appliance in
the fuse box and switch it back on after approximately
10 seconds
The microwave is not working.
The door has not been properly closed.
Check whether food remnants or debris is/are
trapped in the door.
A time has not been set using the time selector
Set a time using the time selector.
It is taking longer than usual for food
to heat up
The microwave power output has been set too low.
Select a higher microwave power setting.
A larger amount of food than usual has been placed in
the appliance.
Double the amount – double the time.
The food was colder than usual.
Stir or turn the food during heating.
The turntable is making a scraping or
grinding noise.
Dirt or debris in the area around the turntable drive.
Clean the roller ring and the recess in the cooking
compartment.
The microwave has stopped for no
apparent reason.
The microwave has a fault.
If this fault recurs, please call the after-sales service.
