66
en | Troubleshooting
AUTODOME IP starlight 5000i IR
2019.11 | 1.2 |
User Manual
Bosch Security Systems
Problem
Questions to Ask/Actions to Resolve the Problem
If O.K., then:
- Check the integrity of all wires and mating connectors
to the camera.
Picture is dark.
- Check that the Gain Control is set to High.
If O.K., then:
- Check that the Auto Iris Level is set to the appropriate
level.
If O.K., then:
Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
- Restore all camera settings.
Background is too bright to see
subject.
Turn on backlight compensation.
Configuration or video management
software identifies the unit as
“Videojet Generic”.
The model ID may be corrupt.
Complete the steps in the section
12.1
Rebooting the unit
Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
–
You cannot connect to the unit in the Web browser.
OR
–
Configuration Manager or BVMS or similar software identifies the unit as “Videojet
Generic”.
4
Reboot the unit using one of the following methods:
–
In the web browser, type the IP address and then
/reset
(without any punctuation). Press
the
Enter
key.
OR
–
In Configuration Manager, right-click the IP address and click
Restart
.
4
Wait two minutes for the process to complete.
If you cannot control the unit after the firmware upgrade, then cycle the power to the unit. If a
power reset does not solve the problem, or if Configuration or video management software
identifies the unit as “Videojet Generic,” then contact your Bosch Service Center for an RMA
for the unit.
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