Atmospheric Gas Page 19
SECTION IX: WARRANTY
LIMITED WARRANTY FOR GAS-FIRED WATER HEATER
Bock Water Heaters, Inc.
110 S. Dickinson Street
Madison, WI 53703
Phone: 608-257-2225
WHAT DOES THIS LIMITED WARRANTY COVER?
This limited warranty applies only to the original consumer purchaser.
General Defects and Malfunctions: This warranty covers defections and malfunctions in your
new water heater for a period of one year from the original installation date. We will repair or
replace, at our option, any defective or malfunctioning component of the water heater. This
limited warranty will terminate if you sell or otherwise transfer the water heater, or the water
heater is installed at a location different from its original installation location.
Tank and Heat Exchanger: We also warrant that the tank and heat exchanger will not leak due
to defective materials or workmanship for five years from the date of original installation or
from date of manufacture in the event the Limited Warranty Registration Card was not
completed and returned to manufacturer. If the tank and heat exchanger is leaking and we
have verified that the leak is due to a defect in materials and workmanship, we will replace
the tank with a tank that is the nearest Bock model available at the time of replacement. If a
replacement tank is provided, it will remain warranted under this section as if it were the
original tank. For example, if we send you a replacement tank under this limited warranty
two years after the original installation date, then the replacement tank will remain
warranted for the remaining three years after the original installation date.
HOW DO YOU GET SERVICE UNDER THE LIMITED WARRANTY?
In order for the warranty period to begin on the date of installation, you must return the
warranty registration card attached below within 30 days of purchasing the water heater. You
may also register your water heater online at www.bockwaterheaters.com. You must have a
copy of the original sales receipt at the time you request service. Failure to return the warranty
registration card and provide a copy of the sales receipt will result in the warranty period
beginning from the date of manufacture.
To get service under this limited warranty you should contact either the dealer or installer. If
dealer or installer is unknown you can contact us via e-mail at
[email protected] or call us Monday through Friday between the hours of
8 o’clock a.m. to 5 o’clock p.m. Central Time at the following number: 1-608-257-2225.
You can also write us at the following address:
Bock Water Heaters, Inc.
Warranty Support Group
110 S. Dickinson Street
Madison, WI 53703
We will respond not later than ten days after we have received your request for service.