Boca SuperX SVGA25, Руководство по установке

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SuperX VGA by BOCA
Appendix B: Servicing Your Boca Product
If your SuperX VGA board requires service, first contact the authorized
SuperX VGA dealer from whom you purchased the board. If the dealer
is unable to assist you, and you must contact Boca Research, Inc., please
follow the instructions below. Our electronic BBS is available 24 hours a
day at (407) 241-1601 and will support data transmission speeds up to
28.8Kbps with settings of N, 8, 1. If you have a modem, the BBS may be
helpful (especially during off hours) if you have a question about
product settings or compatibility, or if you wish to download driver
software or utilities.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT
COMPLETE AND ACCURATE INFORMATION
CONCERNING YOUR PROBLEM MAY BE BOTH TIME-
CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
• Exact board name/product code and board part number
• Software/driver revision level
• Computer manufacturer
• Computer model • Peripherals in the system
• Operating system and version • Contents of system’s
CONFIG.SYS
If you suspect a problem with a specific program or software package,
make note of the name, version or release number, and manufacturer of
the software. Also use CLMODE (see Section Four) to determine your
SuperX VGA’s BIOS revision.
2. Call Boca Research Technical Support Department between the hours
of 8:00 a.m. and 6:30 p.m. Eastern time Monday through Friday at
(407) 241-8088. A technical support specialist will be available to
discuss the problem(s) you are experiencing. If it is determined that
factory service is required, you will be given a Return Merchandise
Authorization (RMA) number. Please place this number on the
outside of the package
when you return the item(s) for service and