Boca Systems BOCALANcard 2000, Руководство по установке

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Boca’s Family of Ethernet Products
Appendix F: Servicing Your Boca Product
If your Boca product requires service, first contact the authorized
dealer from whom you purchased the product. If the dealer is unable
to assist you, and you must contact Boca Research, Inc., please follow
the instructions below. Our electronic BBS is available 24 hours a day
at (407) 241-1601 and will support data transmission speeds up to
28.8Kbps with settings of N, 8, 1. If you have a modem, the BBS may
be helpful (especially during off hours) if you have a question about
product settings or compatibility, or if you wish to download driver
software or utilities.
If the Troubleshooting section did not resolve your problem, you may
call our technical support staff for assistance. If you haven’t referred
to the Troubleshooting section, there’s a good chance the solution to
your problem is there.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE
AND ACCURATE INFORMATION CONCERNING YOUR
PROBLEM MAY BE BOTH TIME-CONSUMING AND
FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
Board name and part #
(located on the board)
Computer manufacturer
Computer model
Peripherals in system
Operating system and version
2. Call Boca Research Technical Support Department between the
hours of 8:00 a.m. and 6:30 p.m. Monday through Friday EST at
(407) 241-8088. A technical support specialist will be available to
discuss the problem(s) you are experiencing. If factory service is
required, you will be given a Return Merchandise Authorization
(RMA) number. PLEASE PLACE THIS NUMBER ON THE
If you suspect a problem with
a specific program or software
package, make note of the
name, version or release
number, and manufacturer of
the software.