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BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868

Attn: Customer Satisfaction

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BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-9868

Attn: Customer Satisfaction

NO POSTAGE

NECESSARY
IF MAILED IN

THE

UNITED STATES

BUSINESS REPLY MAIL

FIRST CLASS MAIL PERMIT NO. 131 WESTWOOD, NJ

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36873_Info Change Card_BMW.qxd 7/7/06 9:53 AM Page 1

Содержание Z4 2011

Страница 1: ...Service and Warranty Information 2011 1 Series 3 Series 5 Series and Z4 The Ultimate Driving Machine ...

Страница 2: ...Home ______________________________________________________________________ Model _________________________________________________ Year_______________ VIN Retail In Service Date__________________________________________________________ Trim Code____________________________________ Color Code_ _____________________ Production Date________________________________________________________________ Lic...

Страница 3: ...ries only 7 Possible displays Z4 only 8 Control Display screen contents vehicles with iDrive 9 Symbols 9 Special Note 10 Quality Certification I 11 Fuel Quality gasoline engines only 11 Maintenance Summary 11 Standard operations 11 Engine oil 12 Microfilter not shown in CBS 12 Front brake 12 Rear brake 12 Vehicle check 12 Brake fluid 13 Spark plugs not shown in CBS 13 Emission Control Maintenance ...

Страница 4: ...nty Kansas 32 Other Items 32 General 33 Limited Warranty Rust Perforation 2011 Models 33 Federal Emissions System Defect Warranty Valid only in the U S A and Puerto Rico 34 What is not covered 35 General 35 Federal Emissions Performance Warranty Valid only in the U S A and Puerto Rico 36 California Emission Control Warranty Statement Your Warranty Rights and Obligations 38 Manufacturer s Warranty ...

Страница 5: ...PZEV Models 49 California Emission Control Warranty Statement SULEV PZEV Your Warranty Rights and Obligations 50 Manufacturer s Warranty Coverage 50 Owner s Warranty Responsibilities 50 California Emission Control System Limited Warranty SULEV PZEV 51 What is not covered 52 General 52 Page ...

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Страница 7: ...ia and certain other states as indicated in the SULEV PZEV section beginning on page 48 SULEV PZEV models registered in Oregon Pennsylvania and Washington are covered by the California Emission Warranty beginning on page 38 The emission certification standard can be verified on the Vehicle Emission Control Information label located in the engine compartment A representative label is shown below th...

Страница 8: ...he fuel system components may occur 䉯 If gasoline B10 or higher biodiesel or any other improper fuel i e low sulfur diesel is pumped into your diesel vehicle at the first notion of the mistake stop pumping and do not start the vehicle not even to move it away from the filling pump Serious engine damage can occur Contact your BMW center or Roadside Assistance immediately 䉯 The BMW 335d is equipped ...

Страница 9: ...ter driving continuously for at least 7 miles 2 Turn the engine off 3 Wait at least approximately 5 minutes 4 Pull the dipstick out and wipe dry with a lint free cloth paper towel or similar 5 Carefully push the dipstick fully into the tube then pull out again 6 The oil level must be between the two marks 䉯 The quantity of oil between the two marks is approximately 1 quart 䉯 The 335d is equipped w...

Страница 10: ...e United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you Coverage The BMW Maintenance Program covers all factory recommended maintenance as determined by the Condition Based Service CBS system Additional specific items that need replacement due to normal wear and tear and that are not covered by the original New Vehicle Limited Warranty su...

Страница 11: ...50 000 miles for long distances at low engine speeds primarily at operating temperature The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service CBS system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage but taking into account important factors such as high or low engine speeds short or long trip ...

Страница 12: ...ew the respective distance remaining or due date individually in the instrument cluster 5 Series not included or in the Control Display 5 Series and Z4 also 1 and 3 Series with optional iDrive see page 9 Info Display screens in the instrument cluster 1 Push button 1 on the turn indicator lever up or down repeatedly until the appropriate symbol appears in the display accompanied by the words SERVIC...

Страница 13: ...adworthiness test 5 Front brake pads 6 Rear brake pads 7 Brake fluid Note The display icons for the state required safety and emissions inspection may be deactivated by your BMW center if the state in which your BMW is registered does not require them The sequence of displayed service items may vary The data for the next service appointment is shown first 7 ...

Страница 14: ...test 5 Front brake pads 6 Rear brake pads 7 Brake fluid Note The display icons for the state required safety and emissions inspection may be deactivated by your BMW center if the state in which your BMW is registered does not require them The sequence of displayed service items may vary The data for the next service appointment is shown first 8 ...

Страница 15: ... Vehicle status is selected and press the controller 6 If necessary move the highlight marker Turn the controller until Status is selected and press the controller A list of selected maintenance operations and if applicable inspections required by law is displayed You can request more detailed information on every entry Select the entry and press the controller To exit from the menu Select the arr...

Страница 16: ...s that you check your engine oil level whenever you add fuel to your vehicle If you need to add oil between oil changes and BMW High Performance Synthetic Oil is unavailable you may top up the oil level with one of the following approved synthetic oils For information on checking your engine oil level refer to your vehicle s Owner s Manual For gasoline engines the synthetic oils listed below meet ...

Страница 17: ...time of delivery A copy of the form is on file at the selling BMW center Fuel Quality gasoline engines only Only use fuels advertised to have adequate detergency and low alcohol content Use of fuels with insufficient detergent and or excess alcohol can cause driveability problems that necessitate cleaning intake valves and fuel injection valves and when applicable adjusting the engine idle We sugg...

Страница 18: ...ss covered by Maintenance Program Vehicle check Maintenance work 䉯 Check operation of horn headlight flasher and hazard warning flashers 䉯 Check instrument and control lighting and heater air conditioning blower 䉯 Check lighting system Turn signals back up license plate interior incl map reading lights glovebox luggage area lights 䉯 Safety belts Check condition and function 䉯 Check windshield wipe...

Страница 19: ...cified by CBS Fuel filter 335d only At every 2nd engine oil change Ignition System except 335d Spark plugs 128i 135i 328i 328i xDrive 335i 528i 535i 550i Z4 sDrive30i 60 000 miles Spark plugs 335is Z4 sDrive35i Z4 sDrive35is 45 000 miles Emission Control Components Oxygen sensor 120 000 miles Oxygen sensor 128i 328i 328i xDrive 528i 528i xDrive Z4 sDrive30i if eligible for the California Emissions...

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Страница 28: ... corrosion protection During manufacture metal exterior body parts receive an additional corrosion protection coat Hood trunk doors and other body parts are coated with PVC and sealed from the outside All floor panels receive a resilient coating of PVC for maximum protection against damage due to stones etc Corrosion protection materials tested over many years are applied to the surfaces of caviti...

Страница 29: ...icle Identification Number found on your vehicle registration or on the bottom driver s side of your windshield 䉯 Model description of your vehicle 䉯 License plate number of your vehicle 䉯 Vehicle location including nearby crossroads intersections highway mile markers street numbers landmarks etc 䉯 Location you are calling from including a telephone number where you can be reached If you are calli...

Страница 30: ...se will be your responsibility However you may request at no cost to be taken to a different BMW center as long as it is within 50 additional miles of the nearest BMW center Towing requests for vehicles disabled because of casualty fire act of God or violation of law federal state or local are provided at the expense of the owner driver If it is necessary for you to have your vehicle towed through...

Страница 31: ...tacting an authorized BMW center we suggest that depending upon the nature of your contact you discuss it with either the Sales Service or Parts Manager As all matters are resolved at the BMW center level it is important that they be given the opportunity to provide a solution Should you feel that you were not provided with the proper response we urge you to contact the General Manager or BMW Cent...

Страница 32: ...RSEY YOU MAY HAVE THE RIGHT UNDER THE LEMON LAW IN THE STATE OF NEW JERSEYTO A REFUND OF THE PRICE OF PURCHASE OR TO YOUR LEASE PAYMENTS Here is a summary of your rights 1 To qualify for compensation under the New Jersey lemon law you must give the manufacturer or your dealer opportunity to repair or correct the defect of the vehicle within the terms of protection under the lemon law which are the...

Страница 33: ...or sentado que el fabricante o su concesionaria no pueden reparar o corregir el defecto si el mismo defecto continúa existiendo de manera sustancial después de que el fabricante ha recibido una notificación del defecto enviada por correo certificado con acuse de recibo y ha tenido un última oportunidad de corregir el defecto o problema en los 10 días posteriores a la recepción de la notificación E...

Страница 34: ...NE will notify you when your claim has been filed If you decide to arbitrate you may attend the hearing in person or by telephone You may bring witnesses and give supporting evidence You may also submit your claim in writing and ask for a decision on the documents you submit without attending a hearing BBB AUTO LINE will usually render a decision within 40 days from the time you file your complain...

Страница 35: ...ghts and remedies not created by California Civil Code Section 1793 22 or Title I of the Magnuson Moss Warranty Act resort to BBB AUTO LINE is not required by those statutes 7 California Civil Code Section 1793 2 d requires that if BMW NA or its representative is unable to repair a new motor vehicle to conform to the vehicle s applicable express warranty after a reasonable number of attempts BMW N...

Страница 36: ...decision and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision 12 Please call BBB AUTO LINE at 1 800 955 5100 for further details about the program IDAHO Residents IMPORTANT IF THIS VEHICLE IS DEFECTIVE YOU MAY BE ENTITLED UNDER THE STATE S LEMON LAW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR ...

Страница 37: ...only when repairs are performed at an authorized U S BMW center subject to all applicable exclusions or limitations All other U S specification programs such as Roadside Assistance and the Maintenance Programs are also valid only in the U S The California Emissions Control System Limited Warranty applies to all 2011 U S specification BMW vehicles registered in California Connecticut Maine Maryland...

Страница 38: ...d in the State of Kansas and the repair performed by an authorized BMW center in Kansas Other Items Wheel alignment balancing and wiper blade inserts are covered up to 2 000 miles Items which are subject to wear and tear or deterioration due to driving habits or conditions such as brake pads linings brake discs clutch disc pressure plate filters upholstery trim and chrome items paint finish drive ...

Страница 39: ...ants this original vehicle against defects in materials or workmanship which will result in rust perforation of the vehicle body for a period of 12 years unlimited mileage Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier To obtain service unde...

Страница 40: ...labor including diagnosis either repair or replace the defective part if any The decision whether to repair or replace said parts is solely the prerogative of BMW NA and must be expected to correct the failure of the warranted part Parts for which replacements are made become the property of BMW NA In all cases a reasonable time must be allowed for warranty repairs to be completed after the car is...

Страница 41: ...t required inspection maintenance or if the part has been replaced earlier for reasons other than it being defective The car or any part of the car unless a failure causes the car to fail to conform to applicable emission regulations Any car on which the odometer has been replaced or altered and the true mileage cannot be determined The car if the Vehicle Identification Number VIN is altered or ca...

Страница 42: ...strator Aftersales Mobility Program AMP Vehicle or company vehicle whichever is earlier This warranty continues for a period of 2 years or 24 000 miles whichever occurs first except for specific emissions control components as listed on page 37 for which the warranty period is 8 years or 80 000 miles whichever occurs first This warranty is made subject to the terms and conditions that apply to the...

Страница 43: ...TEM FUEL METERING SYSTEM IGNITION SYSTEM POSITIVE CRANKCASE VENTILATION SYSTEM PCV FUEL EVAPORATIVE CONTROL SYSTEM EXHAUST SYSTEM ENGINE EMISSION CONTROL SYSTEM SENSORS DEVICES ONBOARD DIAGNOSTIC SYSTEM OBD RELATED PARTS ASSOCIATED WITH THE ABOVE SYSTEMS The following components and or systems are is covered under the Federal Emission Warranty for a period of 8 years or 80 000 miles whichever occu...

Страница 44: ...t will be repaired or replaced by BMW NA This is your long term emission control system DEFECTS WARRANTY Owner s Warranty Responsibilities As the vehicle owner you are responsible for the performance of the required maintenance listed in your Owner s Manual BMW NA recommends that you retain all receipts covering maintenance on your vehicle but BMW NA cannot deny warranty solely for the lack of rec...

Страница 45: ... the defective part and other parts affected by the failure of the warranted part if any If your vehicle failed the California Smog Check test or an EPA approved short test then BMW NA will repair your vehicle so that it will pass this test Items that require scheduled replacement are warranted up to the replacement interval specified in the Service section of this Statement BMW NA may repair a pa...

Страница 46: ... charges based on the manufacturer s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate that are covered under this warranty Replaced parts and paid invoices must be presented to a BMW center as a condition of reimbursement for emergency repairs not performed by a BMW center The use of replacement parts which are not of equivalent quality may im...

Страница 47: ...LE FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT For assistance in determining which parts are covered by this warranty please contact your authorized BMW center or the BMW NA Customer Relations and Services Department at 1 800 831 1117 You may obtain further information concerning the emissions warranty or report vio...

Страница 48: ...ls 135i 335i 335i xDrive 335is 335d 535i 535iGran Turismo 550i 550iGran Turismo Z4 sDrive35i Z4 sDrive35is 128i SULEV PZEV OR PA WA only 328i 328i xDrive SULEV PZEV OR PA WA only Coverage 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles Catalytic Converter Charge Air Cooler Charge Air Duc...

Страница 49: ...ars 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles Exhaust Manifold with Catalyst Exhaust Pipe with Catalyst Exhaust Pipe with SCR Catalyst Exhaust Pipe Gasket Between Catalyst Turbocharger Exhaust Pipe Gasket Between Manifold Turbocharger Fuel Filler Neck Fuel Filter with Regulator Fuel Level Sensor Right Fuel Pump with Level Sensor Fuel Supply Module Fuel Tank Fuel Tank...

Страница 50: ... miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles High Pressure Fuel Pump High Pressure Fuel Pump Inlet Pipe High Pressure Fuel Rail High Pressure Fuel Regulating Valve High Pressure Sensor Fuel Injection Valve Fuel Injector Injection Valve O Ring Injector Leakage Line Overflow Oil Line Intake Manifold Intake Manifold Adjuster Front Intake M...

Страница 51: ...s 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles Intake Manifold Pressure Sensor Intake Muffler Knock Sensor NOx Sensor Oxygen Sensor Front Regulating Oxygen Sensor Rear Monitor Pressure Converter Turbo Control Valve Radiator SCR Metering Line SCR Reagent Pump Unit SCR Reagent Reservoir Thermostat Throttle Body Torque Converter Tran...

Страница 52: ... OR PA WA only 328i 328i xDrive SULEV PZEV OR PA WA only Coverage 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles 7Years 70 000 miles Vacuum Pump Vacuum Reservoir Valvetronic Sensor VANOS VVT Adjustment Unit VANOS VVT Solenoid Valve 46 ...

Страница 53: ...erage 8 Years 100 000 miles 8 Years 100 000 miles 8 Years 100 000 miles 8 Years 100 000 miles Cylinder Head Cover Gasket Set Engine Control Module Exhaust Manifold Gasket Exhaust Manifold with Catalyst Exhaust Pipe with Catalyst Fuel Filler Neck Fuel Filter with Regulator Fuel Level Sensor Right Fuel Pump Fuel Tank Fuel Tank Unit Right or Left Intake Manifold Oxygen Sensor Front Regulating Oxygen ...

Страница 54: ...mission Warranty SULEV PZEV Certain 2011 128i and 328i models are certified to California s stringent Super Ultra Low Emission Vehicle SULEV standards and also qualify as a Partial Zero Emission Vehicle PZEV under the California Air Resources Board Zero Emission Vehicle program In addition to very low tailpipe and zero evaporative emissions this PZEV certification includes a unique warranty when t...

Страница 55: ...any applicable warranty limitations or exclusions for such country or region In such case please contact the Customer Relations and Services Department for further information The BMW limited warranties apply only to U S specification BMW vehicles and is valid only when repairs are performed at an authorized U S BMW center subject to all applicable exclusions or limitations All other U S specifica...

Страница 56: ... Warranty Responsibilities As the vehicle owner you are responsible for the performance of the required maintenance listed in your Owner s Manual BMW NA recommends that you retain all receipts covering maintenance on your vehicle but BMW NA cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for present...

Страница 57: ...ur vehicle so that it will pass this test Items that require scheduled replacement are warranted up to the replacement interval specified in the Service section of this Statement BMW NA may repair a part in lieu of replacing it when performing warranty repairs Parts for which replacements are made become the property of BMW NA A repair performed as the result of a Smog Check test failure due to a ...

Страница 58: ...parts What is not covered This warranty does not cover malfunctions caused by any of the following accident flood misuse modification alteration tampering disconnection improper or inadequate maintenance except if performed by an authorized BMW center doing warranty repair work use of leaded fuel or fuel other than as specified in the Owner s Manual The replacement of maintenance parts such as spa...

Страница 59: ...r above if known Purchased Privately Exported Traded Destroyed Lease Ended Stolen Gifted Never Owned Information Change Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1 800 831 1117 The information provided by you will be used by BMW to update new owner and customer information Rest assured that we will not ...

Страница 60: ...tes or if there are no cards left please contact the BMW Customer Relations Center at 1 800 831 1117 BMW of North America LLC P O Box 1227 Westwood NJ 07675 9868 Attn Customer Satisfaction NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRSTCLASSMAIL PERMITNO 131 WESTWOOD NJ For immediate updates or if there are no cards left please contact the BMW Customer Relations Cente...

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Страница 62: ...th America LLC Woodcliff Lake New Jersey 07677 The BMW name model names and logo are registered trademarks Printed in U S A 02 10 SD92 396 SD92 396 More about BMW bmwusa com 1 800 334 4BMW The Ultimate Driving Machine ...

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