BMW X6 2012, Информация о сервисе и гарантии

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As all matters are resolved at the BMW SAV
center level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your BMW SAV center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations and Services
Department at:
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number
䉯 Vehicle Identification Number (last seven
digits)
䉯 Vehicle delivery date
䉯 Vehicle mileage
䉯 Selling BMW SAV center’s name
䉯 Servicing BMW SAV center’s name
䉯 Description of the problem
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your BMW SAV
center. Please remember: the first step in
resolving a complaint is to contact the authorized
BMW SAV center that performed the work on
your vehicle. They have the necessary equipment
and the personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance – Notification
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by state),
some states require us or our authorized BMW
SAV center, to repair in a reasonable number of
attempts, any defect or condition which
substantially impairs the use, value, or safety of a
new vehicle sold, leased or registered in that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the vehicle is out of service by reason
of one or more repair(s) for more than a
cumulative total of 30 days (this period varies by
state), except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the vehicle or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the
vehicle by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
Telephone: 1 800 831-1117
Email: customerrelations@bmwusa.com
IMPORTANT: IF THIS VEHICLE HAS A DEFECT
THAT SUBSTANTIALLY AFFECTS ITS USE,
VALUE OR SECURITY, OR THAT MAY CAUSE
DEATH OR SERIOUS BODILY INJURY IF
DRIVEN, AND WAS PURCHASED, LEASED OR
REGISTERED IN NEW JERSEY, YOU MAY HAVE
THE RIGHT UNDER THE LEMON LAW IN THE
STATE OF NEW JERSEY TO A REFUND OF
THE PRICE OF PURCHASE OR TO YOUR
LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for compensation under the New
Jersey lemon law, you must give the
manufacturer or your dealer opportunity to
repair or correct the defect of the vehicle
within the terms of protection under the lemon
law, which are the first 24,000 miles of
operation or two years after the date of original
date of delivery or whichever comes first.
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