25
The BMW Roadside Assistance Program re-
flects BMW’s commitment to your complete sat-
isfaction with the BMW ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 25-27.)
Owner’s Eligibility
You are covered if your SAV is:
–
A new BMW SAV, distributed by BMW NA,
and purchased at an authorized BMW SAV
center, OR;
–
A new BMW SAV, purchased under the BMW
NA European Delivery Plan, OR;
–
A new, U.S. version, BMW SAV purchased
under the Diplomatic or Military Sales pro-
grams, operated in any of the 50 states,
Canada and Puerto Rico.
Coverage is provided for the SAV itself, regard-
less of the driver. Protection is concurrent with
the New SAV Limited Warranty.
Getting Started
A temporary Roadside Assistance Identification
Card can be found inside of your vehicle portfo-
lio. It contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the ID card, has been af-
fixed to the tool kit cover on the trunk lid.
In a few weeks you will receive a permanent
BMW Roadside Assistance ID card by mail. The
date of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of your
BMW SAV.
Calling For Assistance
The toll-free BMW Roadside Assistance num-
ber is answered by a BMW Roadside Assistance
service representative. In order for you to re-
ceive quick and reliable services, it is essential
that you should provide detailed and accurate
information to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete SAV Identification Number
(found on your SAV registration or your per-
manent BMW Roadside Assistance ID card).
3. Date of purchase.
4. License plate number of your SAV.
5. SAV location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.).
6. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the Road-
side Assistance service representative.
7. A description of your SAV’s problem. Spe-
cific and accurate information will enable
the Roadside Assistance service represen-
tative to provide the proper help.
BMW Roadside Assistance
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