BMW Roadside Assistance
The BMW Roadside Assistance Program reflects
BMW’s commitment to your complete satisfac-
tion with the BMW ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a day,
365 days a year.
It is a valuable benefit provided to you at no addi-
tional cost. (Subject to certain limitations and
exclusions noted on page 27).
Owner’s Eligibility
You are covered if your SAV is:
– A new BMW SAV, distributed by BMW NA, and
purchased at an authorized BMW SAV center,
OR;
– A new BMW SAV, purchased under the BMW
NA European Delivery Plan, OR;
– A new, U.S. version, BMW SAV purchased
under the Diplomatic or Military Sales pro-
grams, operated in any of the 50 states, Can-
ada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver.
Protection:
New BMWs — Protection is provided for 4 years/
unlimited miles. NOTE: This does not affect war-
ranty coverage which remains at 4 years/50,000
miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the in-service date.
Getting Started
A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains the
24-hour toll-free number for Roadside Assis-
tance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the tool kit cover on the
trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. Your date of
purchase and vehicle identification number (VIN)
are embossed on the card.
This card should be carried by the driver of your
BMW.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Road-
side Assistance service representative. In order
for you to receive quick and reliable services, it is
essential that you should provide detailed and
accurate information to the service representa-
tive.
Be prepared to give:
1. Your name and address.
2. Your complete SAV Identification Number
(found on your SAV registration, your perma-
nent Roadside Assistance card or on the bot-
tom driver’s side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your SAV.
6. SAV location (including nearby crossroads/in-
tersections, highway mile markers, street
numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your SAV’s problem. Specific
and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
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