BMW X3 3.0si 2010, Информация о сервисе и гарантии

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Customer Assistance Information
Your satisfaction with our product and the ser-
vices provided by authorized BMW SAV centers
is of great importance to us. We take pride in our
product, as does the BMW SAV center who ser-
vices it. If you should ever have a question
regarding your BMW SAV center’s service or
your BMW’s performance, we recommend that
you contact your authorized BMW SAV center.
Should you travel to an unfamiliar area, the BMW
center directory provided at the time of delivery
will help you locate the nearest authorized BMW
SAV center. The centers listed are equipped to
help you with matters related to your BMW vehi-
cle.
When contacting an authorized BMW SAV cen-
ter, we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV cen-
ter level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a mis-
understanding may occur between you and your
BMW SAV center. Should this occur and you
require further assistance, you may wish to con-
tact the BMW NA Customer Relations Depart-
ment at 1 800 831-1117 or through our website
at www.bmwusa.com. When contacting us, we
ask that you provide the following information:
1. Your name, address and telephone number.
2. SAV Identification Number (last seven digits).
3. SAV’s delivery date.
4. SAV mileage.
5. Selling BMW SAV center’s name.
6. Servicing BMW SAV center’s name.
7. Description of the problem.
A BMW NA Customer Relations Representative
will carefully review all the facts involved and let
you know what further action will be taken in con-
junction with your BMW SAV center. Please
remember: the first step in resolving a complaint
is to contact the authorized BMW SAV center
that performed the work on your vehicle. They
have the necessary equipment and the personnel
to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
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