26
The BMW Roadside Assistance Program reflects
BMW’s commitment to your complete satisfac-
tion with the BMW ownership experience.
It is available for U.S. version BMWs in all 50 states,
Canada, and Puerto Rico 24 hours a day, 365
days a year.
It is a valuable benefit provided to you at no addi-
tional cost. (Subject to certain limitations and ex-
clusions noted on pages 26-28.)
Owner’s Eligibility
You are covered if your vehicle is:
–
A new BMW automobile, distributed by BMW
NA, and purchased at an authorized BMW
center, OR;
–
A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
–
A new, U.S. version, BMW automobile pur-
chased under the Diplomatic or Military Sales
programs, operated in any of the 50 states,
Canada and Puerto Rico.
Coverage is provided for the vehicle itself, regard-
less of the driver. Protection is concurrent with
the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance Identification
Card can be found inside of your vehicle portfolio.
It contains the 24-hour toll-free number for Road-
side Assistance.
For your convenience a decal, showing the same
information as the ID card, has been affixed to
the tool kit cover on the trunk lid.
In a few weeks you will receive a permanent BMW
Roadside Assistance ID card by mail. The date of
purchase and the vehicle identification number
(VIN) are embossed on the card.
This card should be carried by the driver of your
BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance number
is answered by a BMW Roadside Assistance ser-
vice representative. In order for you to receive quick
and reliable services, it is essential that you should
provide detailed and accurate information to the
service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration or your per-
manent BMW Roadside Assistance ID card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.).
7. Location you are calling from (including a tele-
phone number where you can be reached). If
you are calling from a public phone wait there
for the return call. Do not leave this location
without informing the Roadside Assistance
service representative.
8. A description of your vehicle’s problem. Spe-
cific and accurate information will enable the
Roadside Assistance service representative
to provide the proper help.
BMW Roadside Assistance
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